Customer Story
Jortt.nl: AI Support Agent Case Study | Wonderchat
10,000+
Monthly Queries
92% of Common Queries Resolved
Success Rate
10+ hrs/mo
Time Saved
Challenge
Jortt needed a scalable way to handle high volumes of customer inquiries without overloading their human support team or compromising on quality.
Solution
How Jortt's AI agent 'Femke,' trained on its knowledge base, handles support for its bookkeeping platform at ~92% resolution.
Results
"Femke, our Wonderchat AI, now resolves 92% of inquiries, leaving only 8% for our human team. The result? Huge savings in manpower and costs, and the remaining support work is far more interesting. Our team has fully embraced this shift. We’re learning how AI (and our customers) think, and rewriting our help docs accordingly. Instead of answering one question one way, we’re learning how to answer ten variations with one answer. Everyone sees this as the future - an opportunity, not a threat.” — Hilco, Founder of Jortt
Jortt.nl is a Dutch accounting software company that automates bookkeeping for small businesses.
Industry
Accounting and Financial services
Employees
50+
Use Case
AI Support Agent
40+ Languages
Starts at $0.02/message
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