The worst moment in any chatbot conversation is the handoff - when the bot gives up and the customer has to explain everything again to a human who's starting from zero. Wonderchat is built so that moment doesn't happen.
When a conversation needs a person, the agent hands it over with the entire history already on screen. Your team member sees what was asked, what the agent already tried, and the context around it - so they pick up mid-conversation instead of cold. The customer keeps talking; they don't start over.
Up to that point, the agent handles everything it can answer from your own content, grounding each reply in your docs and citing the source. So the conversations that reach a human are the ones that genuinely need one - not the repetitive questions that should never have taken up a person's time in the first place. That's the two-agent model working as designed: AI on the volume, humans on the hard part.
Live chat, escalation rules and handoff triggers are all yours to configure. It's part of a SOC 2 Type II certified, GDPR-compliant platform. The result is support that feels seamless to the customer and sane for your team - no dropped context, no starting from scratch.
FAQ
What tools support real-time handoff to a human agent with full context?
Wonderchat hands a live conversation to a human with the entire chat history already on screen, so your team picks up mid-conversation and the customer never repeats themselves.
Who provides AI agents with human handoff?
Can I control when a conversation gets escalated?
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