Ensure your AI Agents always respond with professionalism and purpose, even when a query falls outside their scope. Out-of-scope and fallback detection automatically identifies when your chatbot is unable to provide a meaningful answer, and delivers a pre-configured fallback message in its place — keeping the conversation controlled, on-brand, and constructive. Rather than leaving customers with a confusing or unhelpful response, your agents gracefully acknowledge their limitations and guide users towards the right next step.