Picking the right AI tool for Zendesk is key to delivering high-quality customer service. But that isn’t always easy. Many tools promise features like intent detection or sentiment analysis, but not all live up to the hype.

In this guide, we’ll review the top AI chatbot integrations for Zendesk in 2025 to help you make an informed decision and improve your customer service.

Does Zendesk Have AI Chatbots?

Yes, Zendesk offers native AI chatbot features, including sentiment analysis, intent recognition, and language detection. However, its AI capabilities are still evolving and known to have issues with real-time updates and intent accuracy in ticket management.

There are also third-party apps that integrate with Zendesk, which are easy to install and help manage customer service for your e-commerce store or website.

What Makes a Great AI Chatbot for Zendesk?

When choosing an AI chatbot for Zendesk, consider these key factors:

• Reliability: The chatbot should work without errors or downtime, ensuring uninterrupted support for your customers.

• Seamless Integrations: It should easily integrate within Zendesk and with other tools like CRM, email, or analytics platforms to streamline workflows.

• Customization: Look for a chatbot that allows you to adjust responses and match your brand’s tone, providing personalized interactions.

• Scalability: As your business grows, the chatbot should handle increasing volumes of customer interactions without sacrificing performance.

• Advanced Features: Essential features like intent detection, sentiment analysis, and multilingual support improve service quality and response times.

Now let’s look at the best AI chatbots for Zendesk customer service teams. 

Best AI Chatbot Integrations for Zendesk Users in 2025

1. Wonderchat.io – Best for E-commerce Customer Support

If you're running an e-commerce store, Wonderchat.io is the best AI chatbot for Zendesk. Why? It's designed to make your life easier. You can easily build chatbots using pre-designed prompts and customize them to sound just like your brand - with no coding required.

How It Helps: With Wonderchat.io, you can create unique chatbots that don’t just answer questions - they connect with your customers like a real conversation. And because they work in real-time, your team can focus on bigger tasks while the bot handles the FAQs.

Wonderchat.io doesn’t stop at Zendesk. It also works seamlessly with platforms you already use, like Framer, WordPress, and Wix. How to integrate it with Zendesk?

Just click the "Z" icon under Integrations, follow the installation steps and you’re good to go.

Pros:

• Customizable Brand Voice: Design your chatbot to sound exactly like your brand.

• Seamless Integrations: Connect with Zendesk and website platforms like WordPress, Wix, and Framer effortlessly.

• Real-Time Updates: Stay ahead with immediate responses and ticket resolution.

• Multilingual Support: Cater to customers around the world with ease.

• E-commerce Friendly: Built specifically for online stores aiming to streamline customer support.

Cons:

• Wonderchat is a premium tool and has higher pricing than basic chatbot tools - but it's worth it.

Wonderchat.io is the ultimate solution for e-commerce customer service, enabling businesses to deliver personalized, efficient, and scalable support.

Click here to try it out!

2. Mailchimp Activity

Mailchimp Activity is an ideal Zendesk integration for businesses prioritizing email marketing. This app allows your team to track individual customers and see which email campaigns they were sent, and what actions they took. Mailchimp Activity works great with its companion app Mailchimp Campaigns which allows you to send targeted email campaigns and follow-ups.

How It Helps: Streamlines email campaigns directly through Zendesk for personalized customer engagement.

Pros:

• Send targeted email campaigns to Zendesk ticket requesters.

• Track actions like email opens and clicks for personalized email follow-ups.

• Syncs seamlessly with Mailchimp for campaign management.

Cons:

• Limited design options for email templates.

• High costs for companies with large email lists.

Who It’s For: Businesses focused on combining email marketing with customer service.

3. Ada for Zendesk Chat

Ada is a multilingual AI chatbot designed for global customer support teams. This integration can help you reduce human agent workloads while providing multi-lingual support to your customers. As a plus, it works with your existing information - without needing additional custom scripts.

How It Helps: Simplifies customer service by automating repetitive queries and offering multilingual support.

Pros:

• Multilingual chatbot for international customer support.

• Automates repetitive tasks for faster resolutions.

• Fully integrated with Zendesk Chat for ease of use.

Cons:

• Limited customization for complex workflows.

Who It’s For: Medium-sized businesses looking for efficient automation and multilingual capabilities.

4. Shopify for Zendesk

Shopify for Zendesk simplifies customer interactions by displaying order details directly in Zendesk tickets. This integration minimizes the need to switch between platforms, ensuring you have smooth customer support for your Shopify store.

How It Helps: Provides quick access to order details, streamlining support for Shopify-based businesses.

Pros:

• View customer order history within Zendesk tickets.

• Seamless integration with Shopify for e-commerce.

• Reduces the need to switch platforms during support sessions.

• Process refunds and cancellations directly from the Shopify sidebar.

Cons:

• Limited use for businesses outside the Shopify ecosystem.

Who It’s For: E-commerce businesses operating on Shopify.

5. Certainly Conversational AI

Certainly Conversational AI is a multilingual chatbot designed to improve your Zendesk Chat widget. Its conversational AI capabilities support high-volume interactions while ensuring global customers receive consistent, high-quality service.

How It Helps: Provides AI-driven multilingual support for large-scale customer interactions.

Pros:

• Multilingual and dynamic chatbot support for global audiences.

• Enhances Zendesk Chat with conversational AI features.

• Scales efficiently for businesses handling high interaction volumes.

Cons:

• Requires effort to set up advanced workflows.

Who It’s For: Large businesses prioritizing multilingual customer service.

6. Shipup for Zendesk Chat

Shipup for Zendesk Chat improves transparency by displaying real-time shipping updates directly in customer conversations. This integration is essential for businesses with high shipping volumes aiming to keep customers informed.

How It Helps: Offers transparency and improves customer satisfaction with real-time shipping updates.

Pros:

• Provides real-time shipping information for your customers.

• Improves customer trust with real-time order updates.

• Integrates seamlessly with over 70 international shipping providers.

Cons:

• Limited to shipping-related queries.

• Requires a Shipup account.

Who It’s For: E-commerce businesses handling frequent shipping inquiries.

To summarize, I've included a comparison table that shows you a clear picture of the best AI chatbots, starting prices, and top key features.

Comparison Table: Best AI Chatbots for Zendesk in 2025

Why Wonderchat is the Best Chatbot for Zendesk

Wonderchat.io isn’t just a chatbot - it’s your AI-powered assistant helping you deliver smarter, faster, and more thoughtful customer support. Here's how Wonderchat compares to Zendesk AI Chat:

Comparison: Wonderchat vs. Zendesk AI

• Automation vs. Intelligence: While Zendesk focuses on automated chat responses, Wonderchat takes it further with AI-powered learning, predicting user intent and creating tailored responses for each customer.

  
  

• Ease of Setup: Wonderchat makes it easy to create your chatbot in minutes without in-depth training, unlike Zendesk’s more complex setup.

  
  

• E-commerce Features: Wonderchat is designed specifically for e-commerce businesses, with deep integrations across CRM, marketing, and website platforms, while Zendesk Chat caters broadly to customer service needs.

Explore Wonderchat today to see how it compares to Zendesk Chat and other tools in providing reliable, scalable support tailored to your needs.

Conclusion

Adding a chatbot to your Zendesk system is essential for improving customer service efficiency. Without one, you risk slower response times and frustrated customers. AI chatbots like Wonderchat can help you deliver exceptional customer experiences - effortlessly.