Conversational AI plays a central role in changing customer service from a static and monotonous process to a new generation of engaging, effective, and responsive support channels. 

In this article, we overview seven conversational AI platforms that have changed the customer service landscape and introduce Wonderchat.io, which offers particular features and might even be a step ahead of the rest.

1. LivePerson

Intent Analysis:

By using advanced machine learning algorithms, LivePerson can easily and effectively determine the precise intention of every customer query. 

This capability makes it easier for the platform to respond to queries because it enables it to grasp the meaning behind the words and, thus, more satisfying answers.

Omnichannel Messaging:

This feature helps to give the customer a consistent interaction experience regardless of the channel being used. 

By proceeding with the conversation through mobile applications, websites, social media networks, or even through SMS, the conversation can seamlessly continue without any hitches, which makes users more convenient and satisfied.

Proactive Engagement:

With the help of behavioral data and predictive analytics, it is possible for LivePerson to start conversations with users. 

For example, if a customer has visited a checkout page and spent much time on that page before leaving the website without making a purchase, the chatbot can follow up with an offer of help, and the customer may make the purchase.

2. Nuance

Voice Biometrics:

Nuance's voice biometrics technology not only simplifies the identification and authentication process by using voice as a biometric marker but also enhances security and personalization.

This feature is particularly useful in sectors like banking and healthcare, where security is paramount.

Multi-channel Capabilities:

With the integration of both digital and voice channels, there is a seamless transition, making the interaction with the platform smooth and continuous.

Predictive Analytics:

Nuance uses many business intelligence techniques that increase the ability to predict the future needs of customers based on past data and interactions. 

This proactive approach allows for service intervention before the situation worsens, reducing time to resolve the issues and increasing customer satisfaction.

3. Kore.ai

Smart Bots:

Kore.ai offers custom bots that meet industry-specific needs to perform custom features rather than simple customer support with transactional and specific information exchange capabilities.

Enterprise Integration:

The capacity to work closely with enterprise systems like ERP, CRM, or HRM enables Kore.ai bots to operate on extensive amounts of enterprise data for enriching interaction quality and relevance.

Natural Language Processing:

Kore.ai has a strong NLP system that helps the bots process human language well and answer questions accurately and naturally.

4. Rasa

Customizability:

Rasa, being an open source, means that developers are free to adjust the code to their needs and implement the newest machine learning architectures available.

Open-Source:

Rasa Source eliminates most of the costs and brings improvements and features from the developers' community that constantly enrich the platform. All of this is possible because Rasa is an open-source.

Scalability:

Rasa is designed to be scalable so companies can extend the capabilities of their bots over time without hitting major performance issues.

5. Artificial Solutions

Language Agnostic:

Artificial Solutions' Teneo platform supports over 35 languages, making it ideal for global companies looking to maintain a consistent quality of customer service across diverse geographical markets.

Integration-Friendly:

Teneo's strong integration capabilities ensure that it can pull data from various backend systems to make conversations as informed and helpful as possible.

Analytics Suite:

The full suite of analytics gives a lot of valuable information on how the customers engaged with the bot so that the AI models can be further tuned for improved customer experience.

6. Cognigy.AI

Low-code Platform:

Cognigy.AI has an easy-to-use graphical editor that allows you to design advanced AI conversational agents even if you don't know how to code.

Voice and Text:

Integrating both voice and textual inputs, Cognigy.AI helps businesses provide customers with a convenient means of communication that they would prefer.

Enterprise Focus:

This approach has the potential to make the platform robust, proactively implementing and deploying solid security solutions with integration capabilities crucial when deploying a platform, especially for large businesses.

7. SAP Conversational AI

Deep Learning Models:

SAP Conversational AI is powered by deep learning and offers accurate natural language processing to deliver more effective interactivity with the customers, as well as automating the whole customer service process with high efficiency.

Integration with SAP Products:

For organizations that are already using different SAP products, such as SAP S/ 4HANA and SAP C/4HANA, the chatbot improves compatibility and data interconnectedness.

Industry-Specific Templates:

SAP has specific templates for various industries to enable fast implementation and achieve the best time to value.

Why you should try Wonderchat.io

No-Code Interface:

With Wonderchat.io, anyone can take advantage of conversational artificial intelligence and integrate it into their business without having to think about coding.

Multi-Platform Compatibility:

Since Wonderchat.io is compatible with different platforms, businesses can communicate with their clients wherever they are – on the web, mobile, or social media – and achieve consistent quality.

Advanced Personalization Features:

The platform particularly excels in the interaction, which, again, is due to the work of data processing capabilities and AI algorithms. Not only does it make customers feel valued, but the frequency of interactions will also be far more efficient, thus creating higher chances of customer satisfaction and retention.

Final Words

Summing up, each platform provides unique benefits that can be useful to various types of businesses depending on their needs and wants, from high-level integration and industry focus to highly personalised and actively engaging tools. 

However, Wonderchat.io is easier to implement, compatible with many platforms, and easy to use, making it perfect for business entities that would like to incorporate the use of AI in conversational systems but do not have the resources to put a lot of money on it, or are not technologically inclined to set up tough to implement complex conversation systems.