Here are the Top 5 AI Tools for Customer Service You Should Try

Quick Summary

This article explores the best AI customer service tools, comparing WonderChat, Freshdesk, Intercom Suite, Zendesk, and Zoho Desk. We cover the key features, pricing, pros, and cons to help you determine which tool is best suited for your business needs, whether you're a small startup or an enterprise. Visit the WonderChat blog for more useful guides and reviews.  

Considering Adopting an AI Tool for Customer Service?

If you’re looking to scale your customer service without overwhelming your team, the answer could be AI. As your business grows, so does the number of customer inquiries. This makes personalized, timely customer service hard to maintain. 

That’s where AI-powered customer service tools come in. They’re built to handle routine requests and common issues, leaving your team to focus on more complex questions. Think of it as a virtual assistant that works tirelessly to enhance your customer service system. 

But with so many options available, how do you choose the right one? In this WonderChat article, we’ve reviewed the top five AI tools for customer service that can help transform your service.

Considering customer satisfaction tools instead? Here’s Our List Of The Top Customer Satisfaction Tools For Client Support.

Why Listen to Us? 

At WonderChat, we don’t just write about AI, we build it. We’ve helped businesses scale with AI-driven customer service solutions that maintain top-tier service quality. For instance, we helped 10xTravel reduce support queries by 70%. As a leader in conversational AI, our insights come from firsthand experience, giving you reliable, actionable recommendations for choosing the right AI tool.

What is AI Customer Service?

AI customer service uses artificial intelligence technologies, such as chatbots, virtual assistants, and machine learning algorithms, to improve and automate customer support functions. Unlike traditional methods, these tools deliver faster, more personalized, and efficient service across multiple digital channels. 

Why Use AI Tools for Customer Service?

Modern businesses face rising ticket volumes, tighter budgets, and higher customer expectations for instant answers. Hiring more agents isn’t always scalable, which is where AI tools can be a great help. By automating repetitive inquiries and assisting human agents with real-time insights, AI customer service tools help companies provide round-the-clock support while reducing operational costs.

Key Use Cases of AI in Customer Service

• Automated support: AI-powered chatbots and virtual agents handle common inquiries, providing instant answers and reducing the workload for human agents.

• Agent assistance: AI tools provide human agents with real-time suggestions and information during a conversation, helping them resolve issues more efficiently.

• Sentiment analysis: By analyzing a customer's tone and language, AI can identify frustrated or unhappy customers and prioritize their cases for a human agent.

• Proactive engagement: AI can analyze customer data to predict issues before they happen, allowing businesses to reach out with solutions and prevent problems.

• Personalized service: AI systems can offer tailored recommendations and support based on a customer's previous interactions and purchase history.

These capabilities help businesses streamline workflows, reduce operational costs, and improve customer satisfaction.

Top 5 AI Tools for Customer Service

Here’s a quick side-by-side comparison of the top AI tools for customer service we reviewed in this article.  

Now, the details. 

1. Wonderchat 

If you are struggling with slow customer response times or inconsistent service, Wonderchat can fix that. With its AI-powered agents, your business can provide instant, accurate answers to customer questions without needing constant human oversight.

Wonderchat quickly learns from your existing resources, like web pages and documents, ensuring that your AI agents are always up to speed with the information they need. And if a customer asks something the AI can’t handle, the conversation is smoothly passed to a human, so no customer is left without help.

Plus, WonderChat doesn’t just respond, it gets smarter over time. With ongoing learning and analytics, it identifies where your service can improve and helps you fill in any knowledge gaps. This means better service for your customers and more efficient support for your team.

Key Features

• No-Code AI chatbot builder: Build AI agents that feel human and provide 24/7 instant support on your website, giving customers immediate assistance whenever they need it.

• Knowledge base integration: Train AI agents on your data by uploading documentation and connecting to help desk systems like Zendesk to ensure accurate and relevant responses.

• Brand customization: Personalize your chatbot's role, tone, style, and behavior with custom instructions, making it a natural extension of your brand identity.

• Real-time learning: Train the chatbot on human conversations by correcting its responses on the go, allowing the AI to become smarter over time.

• Ticketing escalation: Hand over ticket escalations directly to your ticketing help desk for a human agent to take over, ensuring complex issues get the attention they require.

• Detailed analytics: Monitor user insights by tracking conversation quality, advanced AI summaries, and topic classifications to optimize your chatbot's performance.

• Multi-modal deployment: Deploy your trained AI agents to multiple channels, from web to phone to voice, allowing them to meet your users wherever they are.

• Model flexibility: Select from any major AI provider like OpenAI, Claude, Gemini, and more, allowing you to combine or swap models without any vendor lock-in.

We offer four pricing plans to suit different businesses’ needs: 

• Starter ($29/month): Great for beginners. Includes 1,000 messages, one agent, and key features like human handover and lead collection.

• Basic ($99/month): Ideal for growing teams. Offers 5,000 messages, two agents, live chat, and more storage.

• Turbo ($299/month): Built for high-volume needs. Includes 15,000 messages, four agents, advanced analytics, and lead collection features.

• Enterprise: For large organizations interested in unlimited messages and storage, advanced multilingual configurations, priority support, etc. Contact sales for pricing.

All our plans come with a 14-day free trial.

Pros

• Human-like interactions with customizable experiences

• Simple setup with no coding required, even for advanced features

• Seamless transition to human agents when necessary

• Scalable and quick multi-platform deployment

• Always-on 24/7 customer support

• Actionable, detailed performance analytics

Cons

• The mobile app is still in development

2. Freshdesk AI

Freshdesk offers an AI-powered solution where its AI agents and your agents can work together to resolve every customer issue instantly and intelligently. This platform uses Freddy AI to unify all communication channels, providing agents with a streamlined, easy-to-use platform. 

By automating routine tasks and supporting agents with contextual insights, Freshdesk helps businesses improve efficiency and deliver more consistent support.

Key Features

• Email AI agents: Answer email queries with AI agents that read, understand, and respond to incoming tickets, auto-resolving them to eliminate manual replies and triage for teams.

• Conversational AI agents: Resolve routine queries, update records, and process requests automatically, providing 24/7 automated resolutions without human intervention.

• Freddy AI Copilot: Assist agents with ticket summaries, live translations, and reply suggestions, providing rich context and quick resolutions within their workflow to improve overall productivity by 60%.

• Streamlined ticketing: Automate ticket routing, assignment, and prioritization based on agent skills and workload, connecting related cases with linked tickets, and allowing for team collaboration.

• Predictive Support: Proactively identify and address potential issues before customers even report them by analyzing historical data.

Pricing

Freshdesk offers tiered pricing: 

• The Growth plan is for small businesses at $18/agent/month. 

• The Pro plan, which includes advanced ticketing and reporting, is $59/agent/month. 

• The Enterprise plan adds advanced security and workflows for $95/agent/month. 

• A Pro + AI Copilot bundle is also available for $94/agent/month.

Pros

• Intuitive and easy to use

• Suitable for businesses of all sizes

• Consolidates customer interactions into a single platform

• Multilingual knowledgebase and AI capabilities 

Cons

• Limited customization options

• Advanced setup can be complicated

• Reporting can be difficult to navigate

3. Zendesk AI

Zendesk AI is an intelligent platform that transforms your entire customer service operation, streamlining workflows and providing round-the-clock support. It offers AI-powered tools that help businesses operate at a larger scale while delivering personalized and consistent service.

Key features

• AI Agents: Resolve over 80% of routine customer and employee requests across any channel, providing 24/7 service and reducing operational costs.

• Copilot assistant: Provide agents with insights, suggested replies, and the ability to execute agent-approved actions to increase team productivity by 20%.

• AI admin tools: Generate AI-powered insights into customer needs, trends and sentiments for more effective decision-making and workflow optimization.

• Pre-trained AI: Comes pre-trained for industries like finance, insurance, IT, HR, travel, hospitality, retail, and more, ensuring faster time-to-value.

• Intelligent triage: Automatically categorizes and routes incoming tickets based on intent, language, and sentiment, saving agents valuable time

Pricing

Zendesk offers several plans to meet different customer service needs:

• Support Team: $25/agent/month, covering basic ticketing functionalities.

• Suite Team: $69/agent/month, with AI tools like Answer Bot.

• Suite Professional: $149/agent/month, offering advanced customization and security.

• Enterprise: $219/agent/month, providing a full suite of enterprise-grade features with extensive customization.

Pros

• Significantly increases agent productivity and operational efficiency

• Proven record of achieving notable cost savings

• Pre-trained for many industries, ready for use

• Designed with privacy and security in mind

Cons

• Can be difficult to navigate and set up

• High pricing, especially for small businesses needing full access to the AI features 

• Reporting and analytics tools are complex and can be difficult to use

4. Intercom Suite

Intercom Suite is a customer service platform that combines its proprietary Fin AI Agent with a next-generation Helpdesk. The system is designed to maximize team efficiency by enabling AI to handle most customer inquiries while equipping human agents with powerful tools to manage complex issues. Over time, Fin improves by learning from the best human agent responses, creating a continuously smarter support system.

Key features

• Fin AI Agent: Resolves routine and complex customer queries and performs seamless handoffs to human agents when needed.

• Next-gen Helpdesk: Equips human agents with tools like Copilot, actionable insights, and streamlined workflows to help them work efficiently.

• Self-improving system: AI and human agents learn from each other in a continuous feedback loop, making the entire support system smarter and more accurate.

• Performance Visibility: Offers a unified dashboard to track both AI and human support performance, enabling better decisions.

• Multichannel Engagement: Supports customer interactions across email, chat, and in-app messaging, ensuring consistent experiences. 

Pricing

Intercom Suite is priced from $0.99 per resolution handled by the AI agent, plus a monthly per-seat fee starting at $29. A 14-day free trial is available. 

Note: Some advanced features may require add-on purchases, which can increase the overall cost.

Pros

• Fin AI provides accurate, automated resolutions for most queries

• User-friendly interface with intuitive navigation

• Smooth AI-human agent handoff workflows

• Learns immediately after setup for fast improvement

Cons

• Pricing is complex due to per-resolution and per-seat model

• Feature overload makes learning the platform difficult

• Internal knowledge preference limits integration with other sources

5. Zoho Desk

The last AI customer service tool on our list is Zoho Desk.

Zoho Desk is a customer service platform trusted by over 100,000 businesses worldwide. Powered by its AI assistant Zia, it automates routine tasks like ticket categorization and sentiment analysis, allowing agents to focus on complex cases. With deep integrations into the Zoho ecosystem, it’s especially valuable for teams already using Zoho products. 

 Key features

• Zia AI assistant: Automatically tags tickets, analyzes customer sentiment, and suggests relevant knowledge base articles to agents, helping your team get up to speed quickly.

• Omnichannel support: Manage customer inquiries from various channels, including email, social media, and live chat, all from a single dashboard to ensure no query is missed.

• Self-service portals: Enable customers to solve common issues with a multilingual, branded help center.

• Automation and workflows: Use Blueprint, a drag-and-drop workflow builder, to streamline processes and ensure consistent service.

• Contextual AI Insights: Zia highlights anomalies in customer queries and suggests improvements, helping managers address issues proactively.

Pricing

• Free plan: Available for up to three agents with basic features. 

• The Express plan, starting at $7/user/month, ideal for small businesses.

• The Standard plan, starting at $14/user/month, adds AI-powered features, business messaging, and customer happiness ratings.

• The Professional plan is $23/user/month, and adds telephony, blueprints, and multi-department support.

• The Enterprise plan, at $40/user/month, with advanced features like the Zia AI assistant and Live Chat.

Pros

• Offers advanced reporting and analytic capabilities

• Strong automation and workflow tools

• Excellent integrations with Zoho Suite

• Affordable entry-level pricing compared to competitors

Cons

• Steep learning curve for admins

• Many key features are locked in expensive plans

• Mobile app lacks full functionality

Benefits of AI Customer Service Tools for Your Business 

• 24/7 availability: AI tools provide instant support anytime, preventing lost sales and reducing customer frustration.

• Task Automation: Automates ticket tagging, categorization, and responses, saving agents time and boosting productivity.

• Enhanced customer satisfaction: Sentiment analysis flags unhappy customers so agents can step in before issues escalate.

• Improved self-service: AI agents like Wonderchat instantly resolve common questions, freeing agents for complex queries.

• Actionable insights: Tracks ticket trends and anomalies, giving managers real-time data to optimize staffing and workflows.

Wonderchat is the Gold Standard for AI Customer Service 

When it comes to selecting a customer service tool for your business, the right choice must meet your needs for automation, integration, and control without introducing complex overhead or hidden costs. While many solutions present a fragmented approach, our platform stands out by delivering a complete, human-like experience.

Wonderchat is the definitive AI-powered customer service solution, offering a truly conversational AI that combines seamless human handoff with powerful automation. It is a fully no-code platform that provides exceptional customization and transparent, scalable pricing. Wonderchat delivers the power of AI without the complexity.

Get started with Wonderchat today for free.