Customer Story
Korendy: AI Support Agent Case Study | Wonderchat
5,000+
Customer Questions Automated
23%
AI Chat Conversion Rate
Up to 60% reduction in costs
Reduction in Support Workload
Challenge
Korendy helps customers build personalized K-beauty skincare routines. As the business grew, so did the number of questions about products, ingredients, skin types, and order tracking. The support team needed a way to answer these questions instantly while keeping the shopping experience personal.
Solution
How Korendy's AI agent, trained on its catalog and skincare guides, helps shoppers find products and get ingredient answers. The AI helps shoppers discover products, explains ingredients, recommends skincare routines, answers common questions, and assists with order tracking. More complex conversations are handed over to the support team when needed.
Results
"Wonderchat has become an extension of our support team. Customers get instant answers while shopping, and our team can spend more time helping customers who need personalized support. We've also seen more shoppers confidently complete their purchases." — Korendy Team
Korendy is a K-beauty skincare brand offering personalized skincare routines and products. As the business grew, customer questions increased, making it harder for the support team to respond quickly while maintaining a great shopping experience.
Industry
E-Commerce
Employees
1-10
Use Case
Sales and Support
40+ Languages
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