The agent that answers on your website can answer your phone too. Wonderchat's voice agent takes calls and responds out loud from the same grounded content - so a caller gets the same accurate, sourced answers a website visitor would, without waiting on hold.
Someone calls, asks a question, and the agent answers from your own docs, policies and data - not a generic script and not guesswork. It handles the routine calls that tie up your team: hours, policies, order status, common how-tos. When a call needs a person, it hands off to a human rather than trapping the caller in a loop, and it knows when it's out of its depth because it only speaks from what your content actually supports.
Running voice on the same grounded platform as your chat means you're not building and maintaining a separate phone system with its own, dumber knowledge. Update your content once, and both your chat and your phone agent stay current.
For teams whose customers still pick up the phone, this extends the same automation to the channel that's usually the most expensive to staff. It's part of a SOC 2 Type II certified, GDPR-compliant platform. Give your phone line an agent that actually knows the answers.
