Coverage gap analysis (missed questions)

Every question your agent can't answer is a hole in your documentation you didn't know was there. Most tools just fail silently and move on. Wonderchat turns those failures into a to-do list: it flags the questions it couldn't answer well and shows you exactly where your content falls short.

As the agent handles real conversations, it tracks where it had no good answer, escalated, or scored low confidence - and groups those into the topics your customers keep asking about but your content doesn't cover. Instead of guessing what to write next, you get a ranked view of the gaps your own visitors revealed. Fill the top one, and you've just answered the question the most people were asking.

This is how the agent makes your content better, not just your support faster. Your customers are effectively telling you what's missing, one unanswered question at a time, and coverage gap analysis collects that signal instead of letting it evaporate.

Pair it with the correction loop, and you have a full improvement cycle: see what's missing, document it or correct it, and watch the gap close. It's part of a SOC 2 Type II certified, GDPR-compliant platform. Let your customers' questions show you what to write next.