Move beyond individual conversation analysis and gain a strategic, bird's-eye view of what your customers are asking with intelligent FAQ topic clustering. By automatically identifying and grouping common queries into thematic clusters, this feature transforms raw conversation data into structured, actionable intelligence — revealing the topics that matter most to your users and the areas where your knowledge base requires attention. Use topic clusters to guide FAQ development, prioritise content updates with confidence, and ensure your AI Agent is continuously evolving to meet the real and recurring needs of your audience at scale.