You've already built your support operation around Zendesk or Freshdesk. You don't need to replace it - you need to stop it filling up with questions your docs already answer. Wonderchat sits in front of your helpdesk and handles those before they become tickets.
The agent answers repetitive questions directly from your own content - help centre, docs, past tickets - grounded and citing the source, so most routine queries never reach a human. When something genuinely needs an agent, it escalates into Zendesk or Freshdesk with the full conversation attached, so your team sees what was asked and what the agent already tried instead of a one-line summary.
Across all customers, Wonderchat resolves about 76% of conversations on its own, which is 76% fewer routine tickets landing in your queue. Your team keeps the tools and workflows they know, and spends its time on the tickets that actually need a person.
This is deflection that respects your existing stack rather than asking you to rip it out. It's part of a SOC 2 Type II certified, GDPR-compliant platform. Keep your helpdesk; give it an AI agent in front that answers what it can and passes on what it can't.
