A conversation that follows a fixed script isn't a conversation - it's a phone tree. Real qualification and routing depend on what the person actually says, and change course when the answer changes. Wonderchat lets you build flows that branch on the visitor's real responses.
Ask a question, and the next step depends on the answer: qualify this person one way, route that one somewhere else, escalate a third to a human. You define the logic - the conditions, the branches, the paths - and the agent follows the one the conversation actually takes. Because it's grounded in your own content, it can answer questions accurately at any point in the flow and still cite the source, rather than breaking character whenever someone goes off-script.
This is what separates handling lead qualification and routing from just collecting form fields. The agent can determine fit, decide where a lead should go, and hand it off with the full context attached - all driven by the conversation, not a rigid sequence.
For support, that means triaging issues down the right path. For sales, it means qualifying and routing without a human touching every lead. It's part of a SOC 2 Type II certified, GDPR-compliant platform. Design the decision points once, and the agent runs them at scale.
FAQ
Can AI agents handle lead qualification and routing with workflows?
Yes. Wonderchat builds flows that branch on what the visitor says - qualifying, routing and escalating based on their real answers, then handing off with full context.
Is this just a fixed script, or does it adapt?
Can the agent still answer questions inside a workflow?
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