Wonderchat replies using sources you control, such as your help center, product docs, and policy pages. That keeps guidance consistent with what you have published and avoids unsupported claims. You can add or remove sources, keep answers within scope, and update content as things change. Customers see clear steps that match your site, which lowers confusion and prevents back and forth on common questions that would otherwise need manual replies.

Not every question should be fully automated. When an issue needs a person, route the conversation to your team with the chat history attached so agents do not repeat discovery. Capture simple details like contact info or order numbers in the widget and pass them along. This gives users a smooth path to the right channel, shortens handle time for agents, and prevents dead ends that lead to frustration in follow up messages.

Getting started is quick. Train on your website or uploaded files, then embed a small widget where it helps most, such as pricing, onboarding, or policy pages. Choose which sources it can use and exclude sensitive areas so answers stay within your rules. Match the widget to your brand and adjust placement as you learn. You launch helpful self-serve support without heavy engineering, then expand coverage over time.

Wonderchat shows what customers ask, which answers resolve issues, and where confusion remains. Use these insights to add missing articles, clarify tricky steps, and prioritise fixes that remove friction. Track successful self-serve sessions and escalations to measure impact. Over time, you can turn frequent intents into guided paths and align product or policy updates with the real questions people ask on your site.