Build a chatbot that answers from the material you approve. Point Wonderchat at your help center, product docs, and policy pages, then choose exactly which sources it may use. Keep answers within scope, require citations, and update content as things change. Because guidance comes from your own pages, replies stay accurate and on brand. You remain the source of truth and can expand or tighten coverage anytime without rebuilding complex flows.

Getting started takes minutes. Add your URLs or upload files, review a quick preview, and place a small widget on your site or app. Control where it appears, match it to your brand, and decide when it should show. As your documentation grows, point Wonderchat to new pages and it will incorporate them automatically. You launch helpful self-serve support fast, without heavy engineering or long implementation cycles.

When an issue needs a person, hand off with context so your team sees what was asked and which links were shared. Collect simple details like email or order number inside the chat and route them to your preferred inbox or helpdesk. This prevents dead ends, reduces repeated discovery for agents, and shortens time to resolution. Users feel guided the whole way instead of being bounced between channels.

See what people ask most, which answers resolve issues, and where confusion remains. Use these insights to add missing articles, clarify tricky steps, and prioritise changes that remove friction. Track successful self-serve sessions and escalations over time to measure impact. As patterns emerge, you can refine wording, expand coverage, and create targeted guides. The result is clearer content, fewer repetitive questions, and a smoother experience end to end.