AI Chatbot with Live Chat for Seamless Handoff
Wonderchat's AI chatbot resolves 80 to 92% of support tickets autonomously, then transfers full conversation context to a human agent via built-in live chat. No repeated questions. No lost context.
Trusted by businesses worldwide
Why Add Live Chat to Your AI Chatbot?
Most chatbots deflect. Wonderchat resolves. When a conversation needs a human, escalation is seamless via built-in live chat, email, or helpdesk tickets to Zendesk and Freshdesk. Human agents inherit full conversation context, so customers never repeat themselves. Smart routing sends complex issues to the right department automatically. Trusted by 1,000+ clients including Fortune 500 companies, Keytrade Bank, and ESAB across Europe and America.
Easy 5 minute set-up
How Wonderchat Works
Zero Context Lost on Handoff
Seamless AI to Live Agent Handoff
When a conversation exceeds the AI's scope, Wonderchat escalates to a human agent via built-in live chat, email, or helpdesk ticket. The human agent receives the full conversation history upfront, so customers never have to repeat themselves.
Full context on handoff
Built-in live chat interface
Smart department routing
Resolve More Before Escalating
Handle Repetitive Questions with High Accuracy
Wonderchat autonomously resolves 80 to 92% of customer inquiries, requiring an average of just 2 messages per resolution. Human agents are freed to focus exclusively on complex, high-value Tier 2 conversations that actually need them.
80 to 92% autonomous resolution
2 messages per resolution
24/7 always-on coverage
Works on Top of Your Helpdesk
Seamless Help Desk Ticket Creation
Wonderchat sits as an AI layer on top of your existing Zendesk or Freshdesk setup. The AI handles all Tier 1 tickets autonomously. When escalation is needed, it creates a helpdesk ticket with full context so no query falls through the cracks.
Zendesk and Freshdesk native
Automated ticket creation
No query left unresolved
5-minute set up with our native integration
Deploy Your AI Chatbot with Live Chat in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
AI Trained on Your Exact Knowledge
Train on Your Websites, Docs and Help Desks
Train Wonderchat on your actual business knowledge: websites, PDFs, DOCX files, help desk articles, and technical documentation. The AI delivers precise, source-attributed answers even from complex knowledge bases with 20,000 or more pages.
PDF, DOCX, website ingestion
Source-cited responses
20,000+ page knowledge bases
Measure Every Conversation
Built-in Analytics Dashboard for Support Teams
Track resolution rates, escalation frequency, top customer queries, and knowledge gaps all in one dashboard. Understand exactly where your AI is succeeding and where human agents are still being pulled in, then act on the data to improve.
Resolution rate tracking
Knowledge gap identification
Top query insights
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your AI Chatbot with Live Chat
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your AI Chatbot with Live Chat
14-day free trial. No credit card required