AI Chatbot to Reduce Support Tickets
Stop drowning in repetitive Tier 1 tickets. Wonderchat autonomously resolves 80–92% of customer inquiries and seamlessly escalates the rest to live agents — natively, without middleware.
Trusted by businesses worldwide
Why Teams Use Wonderchat for Ticket Deflection
Support teams waste hours every day answering the same questions. Hiring more agents doesn't scale — and generic bots frustrate customers with scripted non-answers. Wonderchat trains on your actual documentation and resolves tickets autonomously. Jortt's AI resolves 92% of 30,000 monthly queries. Encompass deflects 75% of 30,000 monthly queries via their Zendesk workflow. Ko-fi deflects ~400 tickets per month. The key difference: Wonderchat is the only platform with native AI and live chat in one product. No middleware, no extra cost — just fewer tickets and a support team focused on work that matters.
Easy 5 minute set-up
How Wonderchat Works
Resolve Tickets Without Human Intervention
Handle Repetitive Support Questions at Scale
Wonderchat autonomously resolves 80–92% of Tier 1 inquiries with consistent, accurate answers drawn from your actual documentation. Jortt's AI resolves 92% of 30,000 monthly queries — freeing the team for meaningful, complex work.
92% autonomous resolution rate
Consistent precise answers
24/7 ticket deflection
Native AI and Live Chat in One Product
Smooth Human Handoff Without Middleware
When a ticket needs a human, escalation is seamless — via email, Zendesk ticket creation, or built-in live chat. No context is lost in the handover. Smart routing sends complex issues to the right department automatically.
Native live chat built in
Zero context lost on handoff
Smart department routing
AI That Knows Your Product Deeply
Train AI on Your Docs, Policies and Help Desk
Upload PDFs, crawl your website, or sync with Zendesk — Wonderchat ingests your entire knowledge base and delivers precise, source-attributed answers. Purpose-built for complex documentation: technical manuals, compliance policies, and product catalogs.
PDF, DOCX, website ingestion
Source-attributed answers
Handles 20,000 plus pages
5-minute set up with our native integration
Deploy Your AI Support Agent in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Works On Top of Your Existing Helpdesk
Seamless Zendesk Ticket Creation and Routing
Wonderchat acts as an AI layer on top of your existing helpdesk. When the AI cannot resolve an issue, it creates a Zendesk ticket with full conversation context — so human agents start with everything they need. No ripping out current tools.
Proven Zendesk integration
Full context on every ticket
AI resolves before ticket is created
See Exactly Where Tickets Come From
Analytics That Reveal Knowledge Gaps and Trends
Built-in analytics surface your most common queries, track resolution rates, and identify documentation gaps driving ticket volume. Keytrade Bank uses Wonderchat analytics as a content quality sensor to continuously improve their knowledge base.
Resolution rate tracking
Knowledge gap detection
Content quality insights
40+ Languages
Starts at $0.02/message
Available 24/7
Start Reducing Support Tickets Today
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Reducing Support Tickets Today
14-day free trial. No credit card required