AI to Reduce Support Tickets and Resolve Them
Stop burying your team in repetitive Tier 1 tickets. Wonderchat's AI resolves 80 to 92% of customer inquiries autonomously, with built-in live chat for seamless human escalation when needed.
Trusted by businesses worldwide
Why AI Teams Use Wonderchat to Cut Ticket Volume
Repetitive support tickets drain your team's time and delay responses to customers who actually need human help. Most AI tools only deflect — they send customers to an FAQ page and call it resolution. Wonderchat's AI agents are trained on your real documentation and resolve inquiries in an average of 2 messages. Jortt's AI resolves 92% of 30,000 monthly queries. Encompass Technologies deflects 75% of 30,000 monthly queries, saving 100+ hours per month. Ko-fi deflects 70% of tickets via Zendesk integration. Unlike AI-only competitors, Wonderchat includes native live chat. When a ticket needs a human, escalation is seamless with full context intact — no middleware, no extra cost.
Easy 5 minute set-up
How Wonderchat Works
Resolve Tickets Not Just Deflect Them
Autonomously Resolve 80 to 92% of Inquiries
Wonderchat's AI handles repetitive Tier 1 support questions with consistent, precise answers trained on your actual documentation. Jortt's AI resolves 92% of 30,000 monthly queries. Average resolution in 2 messages — not a link to a help article.
92% autonomous resolution rate
Average 2 messages to resolution
24/7 coverage without extra hires
AI and Human Working Together
Seamless Escalation When Tickets Need a Human
When a query exceeds AI confidence or a customer requests help, Wonderchat escalates to a live agent with full conversation context intact. Native AI and live chat in one product — no middleware, no Zendesk plus Intercom stack required.
Built-in live chat handoff
Smart routing by department
No context lost on escalation
AI Trained on Your Real Knowledge
Train on Websites, Docs and Help Desks
Upload PDFs, DOCX files, crawl your website, or sync your Zendesk help desk. Wonderchat ingests complex technical documentation — product catalogs, policy manuals, compliance materials — and delivers source-attributed answers your team can trust.
20,000 plus page knowledge bases
Source-attributed answers
Automatic weekly re-crawling
5-minute set up with our native integration
Deploy Your AI Support Agent in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Works Inside Your Existing Helpdesk
Seamless Help Desk Ticket Creation and Routing
Wonderchat sits on top of your existing helpdesk as an AI layer — not a replacement. When the AI cannot resolve an inquiry, it creates a ticket in Zendesk with full context so human agents start with everything they need.
Zendesk integration proven
Automated ticket creation
No workflow disruption
Measure What Your AI Actually Resolves
Analytics That Reveal Resolution Rates and Knowledge Gaps
Track resolution rates, conversation volume, and the queries your AI could not answer. Keytrade Bank uses Wonderchat's analytics as a content quality sensor to identify where documentation is failing customers and where ticket volume can still be reduced.
Resolution rate tracking
Knowledge gap identification
Content quality insights
40+ Languages
Starts at $0.02/message
Available 24/7
Start Reducing Support Tickets Today
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Reducing Support Tickets Today
14-day free trial. No credit card required