AI Chatbot with Native Live Chat Handoff
Resolve 80–92% of support tickets with AI, then escalate seamlessly to human agents with full context. One native platform, no middleware required.
Trusted by businesses worldwide
Why Teams Choose AI and Live Chat Together
Most chatbots force you to choose: AI-only tools like Chatbase offer no human escalation, while human-only tools like tawk.to offer no AI. Connecting both requires expensive middleware stacks like Zendesk plus Intercom. Wonderchat is the only platform with native AI responses and built-in live chat in a single product. When AI reaches its limit, it hands off to your team with full conversation context intact — no repeated questions, no lost history. Jortt's AI resolves 92% of 30,000 monthly queries. Encompass deflects 75% of theirs. The remaining conversations reach human agents with everything they need to resolve issues immediately.
Easy 5 minute set-up
How Wonderchat Works
The Native AI and Live Chat Hybrid
Seamless Handoff With Zero Context Lost
When a conversation needs a human, Wonderchat transfers it to a live agent inside the same platform — no middleware, no context switch. Agents see the full conversation history and customer details before typing a single word.
Built-in live chat interface
Smart department routing
Automated escalation triggers
AI That Resolves Not Just Responds
Autonomously Resolve Most Support Tickets
Wonderchat handles Tier 1 support end-to-end, resolving inquiries in an average of 2 messages. Jortt's AI resolves 92% of 30,000 monthly queries. Encompass deflects 75%. Your team handles the work that actually requires a human.
80–92% autonomous resolution
Average 2 messages to resolution
24/7 coverage at low cost
Works on Top of Your Existing Helpdesk
Native Zendesk Integration and Ticket Creation
Wonderchat acts as an AI layer on top of your existing helpdesk. It resolves Tier 1 before tickets are ever created, and when escalation is needed, it routes directly into Zendesk with full context. Encompass runs it as a native Zendesk extension.
Proven Zendesk integration
Tier 1 deflection before tickets
Full context on escalation
5-minute set up with our native integration
Go Live in Under 5 Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
AI Trained on Your Actual Knowledge
Train on Documents, Websites and Help Desks
Upload PDFs, DOCX files, CSVs, or crawl your website and help center. Wonderchat ingests complex documentation — including 20,000-page technical catalogs and policy manuals — and delivers precise, source-attributed answers to customers and agents alike.
20,000+ page knowledge bases
Source-attributed answers
Automatic weekly re-crawling
Insights That Improve Your Support Operation
Analytics That Surface Knowledge Gaps
Track resolution rates, escalation patterns, and unanswered questions from one dashboard. Keytrade Bank uses Wonderchat analytics as a content quality sensor — identifying exactly where documentation fails customers before it becomes a support issue.
Resolution and deflection rates
Knowledge gap identification
Conversation-level insights
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your AI Live Chat Handoff Today
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your AI Live Chat Handoff Today
14-day free trial. No credit card required