Live Chat vs Chatbot: Choose the Hybrid Advantage
Stop choosing between AI speed and human judgment. Wonderchat resolves 80–92% of inquiries with AI and escalates complex issues to live agents natively in one platform.
Trusted by businesses worldwide
Why Live Chat and Chatbot Work Better Together
Most teams are forced to choose: a chatbot that can't escalate or a live chat that doesn't scale. Neither works alone for complex, high-volume support. Wonderchat is the only platform with native AI and live chat built in — no middleware, no extra cost. Jortt's AI resolves 92% of 30,000 monthly inquiries autonomously. The remaining 8% go to human agents with full context, zero friction. One product. Both capabilities. Lower cost than any competing stack.
Easy 5 minute set-up
How Wonderchat Works
The Native AI and Live Chat Hybrid
AI Resolves. Humans Handle What Matters.
Wonderchat is the only platform where AI and live chat coexist natively. When the AI reaches its limit, a human agent takes over inside the same interface with full conversation context intact. No middleware. No dropped threads. No separate product.
Built-in live agent takeover
Smart routing by department
No context lost on handoff
AI That Resolves Not Just Deflects
Handle High Volume Without Adding Headcount
Wonderchat handles repetitive Tier 1 questions with consistent, precise answers 24/7. Jortt's AI resolves 92% of 30,000 monthly queries. Encompass deflects 75%, saving over 100 hours per month. Your human team focuses on conversations that actually need them.
80 to 92% autonomous resolution
Average 2 messages to resolution
24/7 coverage at flat cost
AI Trained on Your Actual Knowledge
Train Once on Docs, Policies and Help Desks
Connect your website, upload PDFs, or sync your Zendesk help desk. Wonderchat ingests up to 20,000 pages of complex documentation and delivers precise, source-attributed answers — not generic responses. ESAB runs their entire Fortune 500 product catalog through it.
PDF, DOCX, CSV, website crawl
Source-cited answers always
Zendesk sync supported
5-minute set up with our native integration
Get AI and Live Chat Running in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Seamless Escalation to Your Helpdesk
AI Layer on Top of Your Existing Helpdesk
Wonderchat sits on top of your existing Zendesk workflow — not replacing it. When AI cannot resolve an issue, it creates a ticket automatically with full context. Encompass runs Wonderchat as an AI extension of their Zendesk helpdesk, handling 30,000 queries a month.
Zendesk ticket creation
Automated escalation triggers
Full conversation context passed
Insights That Improve Both AI and Humans
Understand Where AI Ends and Humans Begin
Analytics show resolution rates, knowledge gaps, and where escalations happen most. Keytrade Bank uses Wonderchat as a content quality sensor to identify where documentation fails customers. Know exactly what your AI handles and what needs human attention.
Resolution rate tracking
Knowledge gap identification
Escalation pattern analysis
40+ Languages
Starts at $0.02/message
Available 24/7
Start With AI and Live Chat Free
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start With AI and Live Chat Free
14-day free trial. No credit card required