SaaS Support Software with AI and Live Chat
Stop juggling separate AI bots and chat tools. Wonderchat unites AI agents and native live chat in one platform, resolving 80 to 92% of support tickets autonomously.
Trusted by businesses worldwide
Why SaaS Teams Choose Wonderchat for Support
Most SaaS support stacks force a tradeoff: AI-only tools with no human fallback, or human chat with no automation. Wonderchat eliminates that tradeoff with native AI and live chat in a single product. Jortt's AI agent resolves 92% of 30,000 monthly inquiries. Encompass deflects 75% of their 30,000 monthly queries as an AI layer on top of Zendesk. Ko-fi deflects 70% of tickets with zero middleware. Train once on your SaaS documentation. Deploy across chat, voice, WhatsApp, and Slack. Escalate complex issues to humans without losing context.
Easy 5 minute set-up
How Wonderchat Works
AI and Live Chat in One Platform
Native AI Plus Human Handoff Without Middleware
Wonderchat resolves the majority of tickets autonomously and escalates seamlessly to a live agent when needed. No separate tools, no lost context, no middleware costs. Smart routing sends complex issues to the right department automatically.
Built-in live chat interface
Smart department routing
No context lost on handoff
Deflect Tier 1 Tickets at Scale
Resolve Repetitive Support Queries Autonomously
Wonderchat handles the high-volume, recurring questions that drain your support team. Jortt's AI agent resolves 92% of 30,000 monthly inquiries. Average resolution in 2 messages. Your team focuses on complex, high-value work.
Up to 92% ticket deflection
Average 2 messages to resolution
24/7 autonomous coverage
Train on Your SaaS Documentation
AI Trained on Your Help Desk and Docs
Upload PDFs, sync your website, or connect your Zendesk knowledge base. Wonderchat learns your product inside out and delivers precise, source-attributed answers. Handles complex technical documentation at scale with weekly recrawling to stay current.
Sync with Zendesk knowledge base
Source-attributed answers
Weekly automatic recrawling
5-minute set up with our native integration
Deploy Your AI Support Agent in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Works On Top of Your Existing Stack
Seamless Help Desk Ticket Creation and Escalation
Wonderchat acts as the AI layer on top of your existing helpdesk. When AI cannot resolve an issue, it creates a ticket in Zendesk or escalates via email with full conversation context. Encompass runs it as a full Zendesk extension.
Proven Zendesk integration
Full conversation context preserved
Automated escalation triggers
Insights That Improve Your Support Quality
Analytics That Reveal Knowledge Gaps and Performance
Wonderchat's analytics surface which questions your documentation fails to answer, where the AI struggles, and how resolution rates trend over time. Keytrade Bank uses it as a content quality sensor to continuously improve their knowledge base.
Knowledge gap identification
Resolution rate tracking
Content quality insights
40+ Languages
Starts at $0.02/message
Available 24/7
Start Resolving SaaS Support Tickets with AI
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Resolving SaaS Support Tickets with AI
14-day free trial. No credit card required