ITSM Chatbot Built for Governance and Accuracy
Give your IT team instant, source-cited answers from every policy, procedure, and technical document. Wonderchat Workspace is the ITSM chatbot built for complex documentation and compliance.
Compliance and Governance
Every Answer Cites Its Source Document
Every response from the ITSM chatbot cites the exact source policy, procedure, or manual it drew from. Employees can verify answers directly. This eliminates AI hallucination concerns and satisfies compliance requirements in regulated IT environments.
Source-cited every answer
No AI hallucination risk
Audit-ready response tracing
Policy and Procedure Accuracy
Always Serves the Current Policy Version
When IT policies, security directives, or compliance procedures are updated, the AI automatically surfaces the new version and retires the old one. No employee will ever act on an outdated IT policy because the chatbot surfaced the wrong document.
Auto-overrides outdated documents
Critical for policy compliance
No manual cleanup needed
Enterprise Security
Role-Based Access Across IT Knowledge
Restrict sensitive IT documentation — network configurations, security protocols, admin credentials policies — to authorized personnel only. Admin and Member roles, folder-level permissions, and SSO/SAML/SCIM on the enterprise tier ensure your ITSM chatbot is production-ready and secure.
Folder-level permissions
SSO and SAML supported
SOC 2 and GDPR compliant
Where Employees Already Work
Deploy Your ITSM Chatbot Inside Teams
Employees get instant IT support answers directly inside Microsoft Teams — no new tool to adopt, no context switching. Ask about a software issue, VPN procedure, or access request policy and get a source-cited answer without leaving their workflow.
Native Teams deployment
No adoption friction
Instant answers in workflow
"Femke, our wonderchat AI, now resolves 92% of inquiries, leaving only 8% for our human team. the result? Huge savings in manpower and costs, and the remaining support work is far more intersting."
Hilco De Roo
Founder of Jortt.nl
Who It's For
HR Teams
Build an internal AI policy bot your employees can actually ask questions to — no more digging through handbooks or waiting on HR to reply.
Procurement Teams
Give your team an AI that knows your vendors, contracts, and approval processes — so every request moves faster.
IT & Service Management
Deploy an internal AI agent that handles tier-1 tickets, answers common IT questions, and routes issues — before they hit your helpdesk.
Without Workspaces
With Workspaces
Every team member uses different AI tools
One unified platform for the whole team
Knowledge and prompts get lost
Shared libraries everyone can access
No visibility into team AI usage
Full analytics and reporting
AI lives outside your workflow
AI embedded into how your team works