Self Service Knowledge Base Powered by AI

Wonderchat Workspace gives every employee instant, source-cited answers from your entire company knowledge base. One AI search interface across SharePoint, Google Drive, PDFs, and more.

Most teams use AI every day, but everyone's doing it differently, on different tools, with no shared knowledge.

Most teams use AI every day, but everyone's doing it differently, on different tools, with no shared knowledge.

That means duplicated effort, inconsistent results, and AI that never quite fits the way your team actually works.

That means duplicated effort, inconsistent results, and AI that never quite fits the way your team actually works.

Wonderchat Workspaces changes that.

Wonderchat Workspaces changes that.

AI-Powered Self Service Search

One Search Bar for All Company Knowledge

Employees ask questions in natural language and get instant, source-cited answers from every connected knowledge source — documents, SharePoint, Google Drive, PDFs, and websites. No more bouncing between tools or opening ten tabs to find one answer.

Natural language Q&A

Source-cited every answer

All knowledge in one place

Purpose-Built Self Service Agents

Specialized AI Agents for Every Department

Deploy dedicated self-service agents for HR policies, IT troubleshooting, sales playbooks, onboarding, and procurement compliance. Each agent is trained on specific knowledge and shared company-wide with role-based access — so employees always reach the right expert, instantly.

HR, IT, Sales agents

Role-based agent access

Shared company-wide

Multi-Format Knowledge Ingestion

Ingest Any Document Into Your Knowledge Base

Connect existing repositories and the AI indexes everything automatically. Supports PDF, CSV, PPT, HTML, JSON, Markdown, MP4, and webpages. Handles 20,000+ pages of complex documentation so employees can self-serve even the most technical answers.

20,000+ page capacity

PDF, PPT, CSV, MP4 support

Automatic indexing

Key Features

Built for Team Collaboration

Work alongside your teammates in shared AI workspaces. See what's been built, build on top of it, and keep everyone aligned — all in real time.

Access Every Major LLM — In One Place

Stop choosing between AI models. With Wonderchat Workspaces, your team can switch between the best large language models in seconds.

AI That Works the Way Your Team Does

Workspaces isn't just a chat tool, it's a platform for AI-powered work. Train chatbots on your own data and embed AI into your existing workflows.

Visibility Across Your Entire Team

See how AI is being used across your organization and continuously improve your team's workflows.

Trust and Accuracy Built In

Every Answer Cites Its Source Document

Every self-service answer links back to the original policy, manual, or spec sheet so employees can verify what they find. Eliminates AI hallucination concerns and builds confidence that the knowledge base is trustworthy — critical for compliance-sensitive environments.

Anti-hallucination by design

Traceable to original source

Audit-ready answers

Continuous Knowledge Base Improvement

Surface What Your Knowledge Base Is Missing

When employees flag unhelpful answers, Workspace surfaces exactly where documentation is missing or outdated. Admins get a prioritized list of knowledge gaps so the self-service knowledge base keeps improving over time — turning employee frustration into documentation action.

Thumbs-down gap tracking

Prioritized gap reports

Self-improving knowledge base

Why Wonderchat Workspaces?

Why Wonderchat Workspaces?

Without Workspaces

With Workspaces

Every team member uses different AI tools

One unified platform for the whole team

Knowledge and prompts get lost

Shared libraries everyone can access

No visibility into team AI usage

Full analytics and reporting

AI lives outside your workflow

AI embedded into how your team works

FAQ

What is a self service knowledge base and why does it matter?

A self-service knowledge base is a centralized, organized collection of information that empowers employees or customers to find answers independently — without contacting support or waiting on a colleague. It reduces repetitive inquiries, cuts support costs, and improves satisfaction by letting people resolve issues on their own schedule. Wonderchat Workspace takes this further by making the knowledge base AI-powered. Instead of browsing static articles, employees ask questions in natural language and get instant, source-cited answers from your entire documentation library.

How is Wonderchat Workspace different from a traditional knowledge base?

Traditional knowledge bases require employees to search, browse, and read through articles to find an answer. Wonderchat Workspace replaces that with a conversational AI interface — employees ask a question and get a direct answer with the source cited. Workspace also ingests content across all your existing systems (SharePoint, Google Drive, PDFs, ERPs) rather than requiring you to manually recreate content in a new platform. It is an AI layer on top of what you already have, not a replacement.

What types of documents can be added to the knowledge base?

Wonderchat Workspace supports PDF, CSV, PPT, HTML, JSON, Markdown, MP4, and webpages. It also natively syncs with SharePoint libraries and Google Drive folders, so documents update automatically when files change. The platform handles knowledge bases of 20,000+ pages, making it suitable for complex technical documentation, policy libraries, and large product catalogs.

How does Wonderchat Workspace handle sensitive or confidential information?

Workspace includes role-based access control at the folder and agent level. Admins can restrict specific knowledge bases — HR policies, legal documents, financial information — to authorized personnel only. Grade-based access controls allow visibility by seniority or department. For enterprise deployments, Workspace supports SSO, SAML, and SCIM for centralized identity management. The platform is SOC 2 and GDPR compliant, with an on-premises deployment option available for strict data sovereignty requirements.

How do I know if the knowledge base is working and what is missing?

Workspace includes a usage analytics dashboard showing top searched topics, agent performance, most active users, and chat sessions per week. When employees flag unhelpful answers with a thumbs-down, the system surfaces a prioritized list of knowledge gaps — exactly where documentation is missing or outdated. This turns the self-service knowledge base into a continuously improving system rather than a static one.

What does Wonderchat Workspace cost and how do I get started?

Workspace offers a free plan for up to 5 members with 30 queries per member per month, 1,000 pages of knowledge, and 3 agents — no credit card required. The Premium plan starts at $99/month for 5 members (with additional seats at $25/seat) and includes 300 queries per member, 10,000 pages, unlimited agents, and analytics. Enterprise plans are custom-priced and include unlimited everything, SSO/SAML/SCIM, audit logs, a dedicated customer success manager, and SLA commitments. You can start for free directly on the Wonderchat website.

FAQ

What is a self service knowledge base and why does it matter?

A self-service knowledge base is a centralized, organized collection of information that empowers employees or customers to find answers independently — without contacting support or waiting on a colleague. It reduces repetitive inquiries, cuts support costs, and improves satisfaction by letting people resolve issues on their own schedule. Wonderchat Workspace takes this further by making the knowledge base AI-powered. Instead of browsing static articles, employees ask questions in natural language and get instant, source-cited answers from your entire documentation library.

How is Wonderchat Workspace different from a traditional knowledge base?

Traditional knowledge bases require employees to search, browse, and read through articles to find an answer. Wonderchat Workspace replaces that with a conversational AI interface — employees ask a question and get a direct answer with the source cited. Workspace also ingests content across all your existing systems (SharePoint, Google Drive, PDFs, ERPs) rather than requiring you to manually recreate content in a new platform. It is an AI layer on top of what you already have, not a replacement.

What types of documents can be added to the knowledge base?

Wonderchat Workspace supports PDF, CSV, PPT, HTML, JSON, Markdown, MP4, and webpages. It also natively syncs with SharePoint libraries and Google Drive folders, so documents update automatically when files change. The platform handles knowledge bases of 20,000+ pages, making it suitable for complex technical documentation, policy libraries, and large product catalogs.

How does Wonderchat Workspace handle sensitive or confidential information?

Workspace includes role-based access control at the folder and agent level. Admins can restrict specific knowledge bases — HR policies, legal documents, financial information — to authorized personnel only. Grade-based access controls allow visibility by seniority or department. For enterprise deployments, Workspace supports SSO, SAML, and SCIM for centralized identity management. The platform is SOC 2 and GDPR compliant, with an on-premises deployment option available for strict data sovereignty requirements.

How do I know if the knowledge base is working and what is missing?

Workspace includes a usage analytics dashboard showing top searched topics, agent performance, most active users, and chat sessions per week. When employees flag unhelpful answers with a thumbs-down, the system surfaces a prioritized list of knowledge gaps — exactly where documentation is missing or outdated. This turns the self-service knowledge base into a continuously improving system rather than a static one.

What does Wonderchat Workspace cost and how do I get started?

Workspace offers a free plan for up to 5 members with 30 queries per member per month, 1,000 pages of knowledge, and 3 agents — no credit card required. The Premium plan starts at $99/month for 5 members (with additional seats at $25/seat) and includes 300 queries per member, 10,000 pages, unlimited agents, and analytics. Enterprise plans are custom-priced and include unlimited everything, SSO/SAML/SCIM, audit logs, a dedicated customer success manager, and SLA commitments. You can start for free directly on the Wonderchat website.

Build Your Self Service Knowledge Base Free