Self Service Help Desk That Understands Your Docs

Wonderchat Workspace gives employees instant, source-cited answers from your complex documentation. No more waiting for human agents on questions your knowledge base should already answer.

Wonderchat Workspace dashboard with an HR Onboarding Agent answering questions from uploaded files

One Search Bar Resolves Employee Requests Instantly

Self Service Knowledge Search

Employees ask any question in natural language and get instant, source-cited answers drawn from every connected knowledge source โ€” SharePoint, Google Drive, PDFs, internal manuals, and more. No more ticket queues for questions your documentation already answers.

Source-cited every answer

Natural language queries

Replaces broken internal search

Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon
Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon

Self Service Knowledge Search

One Search Bar Resolves Employee Requests Instantly

Employees ask any question in natural language and get instant, source-cited answers drawn from every connected knowledge source โ€” SharePoint, Google Drive, PDFs, internal manuals, and more. No more ticket queues for questions your documentation already answers.

Source-cited every answer

Natural language queries

Replaces broken internal search

Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon
Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon

Specialized Self Service Agents

Purpose-Built Agents for IT HR and More

Deploy specialized AI agents for IT troubleshooting, HR policy lookup, employee onboarding, and compliance questions โ€” each trained on the specific documentation for that function. Shared company-wide so every employee gets self service access to the right expert.

IT, HR, onboarding agents

Function-specific knowledge

Company-wide deployment

Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon
Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon

Accurate and Trustworthy Answers

Every Answer Cites Its Source Document

Every response from Workspace links back to the exact document, policy, or manual it drew from. Employees can verify answers instantly. This eliminates AI hallucination and builds the trust needed for a self service help desk to actually replace ticket submissions.

Zero AI hallucination

Traceable to source

Builds employee trust

Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon
Company-wide AI search answering a question about the Q4 marketing budget with cited sources
Wonderchat chat bubble icon

Key Features

Built for Team Collaboration

Work alongside your teammates in shared AI workspaces. See what's been built, build on top of it, and keep everyone aligned โ€” all in real time.

Access Every Major LLM โ€” In One Place

Stop choosing between AI models. With Wonderchat Workspaces, your team can switch between the best large language models in seconds.

AI That Works the Way Your Team Does

Workspaces isn't just a chat tool, it's a platform for AI-powered work. Train chatbots on your own data and embed AI into your existing workflows.

Visibility Across Your Entire Team

See how AI is being used across your organization and continuously improve your team's workflows.

Key Features

Built for Team Collaboration

Work alongside your teammates in shared AI workspaces. See what's been built, build on top of it, and keep everyone aligned โ€” all in real time.

Access Every Major LLM โ€” In One Place

Stop choosing between AI models. With Wonderchat Workspaces, your team can switch between the best large language models in seconds.

AI That Works the Way Your Team Does

Workspaces isn't just a chat tool, it's a platform for AI-powered work. Train chatbots on your own data and embed AI into your existing workflows.

Visibility Across Your Entire Team

See how AI is being used across your organization and continuously improve your team's workflows.

Complex Documentation at Scale

Ingest Any Format From Any Source

Connect your existing document repositories and Workspace indexes everything automatically. Handles PDF, CSV, PPT, webpages, HTML, JSON, Markdown, and MP4 across 20,000+ pages. Technical spec sheets, compliance manuals, policy directories โ€” all become instantly searchable through one self service interface.

20,000+ page capacity

PDF, PPT, CSV, MP4

Auto-indexed on upload

Two colleagues at a desk next to an AI answer about the onboarding process and a badge reading 14 h saved with AI
Wonderchat chat bubble icon

Continuous Self Service Improvement

Surface Documentation Gaps from Real Questions

When employees flag an unhelpful answer, Workspace records the gap. Admins see exactly which questions your knowledge base fails to answer, turning support frustration into a prioritized documentation improvement backlog โ€” so your self service help desk keeps getting smarter.

Thumbs-down gap tracking

Prioritized gap dashboard

Turns feedback into fixes

Wonderchat chat bubble icon
Add Corrections panel for editing the model answer to a customer question

"Femke, our wonderchat AI, now resolves 92% of inquiries, leaving only 8% for our human team. the result? Huge savings in manpower and costs, and the remaining support work is far more intersting."

Portrait of Hilco De Roo, founder of Jortt

Hilco De Roo

Founder of Jortt.nl

Who It's For

Two colleagues smiling at a laptop in an office

HR Teams

Build an internal AI policy bot your employees can actually ask questions to โ€” no more digging through handbooks or waiting on HR to reply.

Three colleagues reviewing a report and a laptop together

Procurement Teams

Give your team an AI that knows your vendors, contracts, and approval processes โ€” so every request moves faster.

Colleague pointing at a dashboard on a monitor while a teammate works at a laptop

IT & Service Management

Deploy an internal AI agent that handles tier-1 tickets, answers common IT questions, and routes issues โ€” before they hit your helpdesk.

Why Wonderchat Workspaces?

Why Wonderchat Workspaces?

Without Workspaces

With Workspaces

Every team member uses different AI tools

One unified platform for the whole team

Knowledge and prompts get lost

Shared libraries everyone can access

No visibility into team AI usage

Full analytics and reporting

AI lives outside your workflow

AI embedded into how your team works

FAQ

How does Workspace connect to our existing tools like SharePoint and Google Drive?

Workspace has native sync for SharePoint and Google Drive. Connect your existing libraries and Workspace automatically indexes all documents. When files are updated, the AI reflects the latest version โ€” no manual re-uploading required. It also ingests PDF, CSV, PPT, HTML, Markdown, JSON, and MP4 through bulk upload, so any existing document repository can be connected regardless of format.

Is Wonderchat Workspace secure enough for sensitive internal knowledge?

Workspace is SOC 2 and GDPR compliant. Role-based access control lets admins restrict specific agents, folders, or knowledge bases to authorized personnel only โ€” HR policies, legal documentation, and finance procedures stay visible only to the right teams. Enterprise plans include SSO, SAML, and SCIM for centralized identity management and company-wide deployment with no shared credential risk.

How do we know if our self service help desk is actually working?

Workspace includes an analytics dashboard that tracks chat sessions per week, top searched topics, agent performance, most active users, and credit usage. You can see exactly which questions employees ask most, which agents resolve them successfully, and where gaps remain. The knowledge gap tracking feature surfaces unanswered questions so you can update documentation and improve resolution rates over time.

How much does Workspace cost and how quickly can we get started?

Workspace is free to start โ€” the Free plan includes 5 members, 30 queries per member per month, 1,000 pages of content, and 3 agents at no cost. The Premium plan is $99/month for 5 members with 300 queries per member, 10,000 pages, and unlimited agents. Enterprise plans are custom-priced with unlimited everything, SSO/SAML/SCIM, audit logs, SLA guarantees, and a dedicated customer success manager.

FAQ

How does Workspace connect to our existing tools like SharePoint and Google Drive?

Workspace has native sync for SharePoint and Google Drive. Connect your existing libraries and Workspace automatically indexes all documents. When files are updated, the AI reflects the latest version โ€” no manual re-uploading required. It also ingests PDF, CSV, PPT, HTML, Markdown, JSON, and MP4 through bulk upload, so any existing document repository can be connected regardless of format.

Is Wonderchat Workspace secure enough for sensitive internal knowledge?

Workspace is SOC 2 and GDPR compliant. Role-based access control lets admins restrict specific agents, folders, or knowledge bases to authorized personnel only โ€” HR policies, legal documentation, and finance procedures stay visible only to the right teams. Enterprise plans include SSO, SAML, and SCIM for centralized identity management and company-wide deployment with no shared credential risk.

How do we know if our self service help desk is actually working?

Workspace includes an analytics dashboard that tracks chat sessions per week, top searched topics, agent performance, most active users, and credit usage. You can see exactly which questions employees ask most, which agents resolve them successfully, and where gaps remain. The knowledge gap tracking feature surfaces unanswered questions so you can update documentation and improve resolution rates over time.

How much does Workspace cost and how quickly can we get started?

Workspace is free to start โ€” the Free plan includes 5 members, 30 queries per member per month, 1,000 pages of content, and 3 agents at no cost. The Premium plan is $99/month for 5 members with 300 queries per member, 10,000 pages, and unlimited agents. Enterprise plans are custom-priced with unlimited everything, SSO/SAML/SCIM, audit logs, SLA guarantees, and a dedicated customer success manager.

Launch Your Self Service Help Desk