Customer Story

How 10xTravel deflected 10,000 monthly queries using Wonderchat

10,000+

Monthly Support Tickets Deflected

-70%

CEO Inbox Load

High quality answers

Chatbot Accuracy

Challenge

10xTravel, a leading platform for credit card reward strategies, was overwhelmed with repetitive support emails. Both casual readers and students in their travel rewards course flooded the team with repetitive questions. The volume was so high that even the CEO's inbox became a support channel, distracting the team from strategic work.

Solution

To reduce the load, 10xTravel implemented Wonderchat's AI chatbot across their help center and course platforms. Trained on the company’s content, the chatbot now handles common queries about point transfers, redemptions, and course logistics, providing accurate answers instantly without requiring human involvement.

Results

Support tickets were reduced by 70%, and the CEO’s inbox saw major relief. Users now get instant answers from the chatbot. Wonderchat now resolves over 10,000 queries each month. As the CEO no longer needs to triage customer emails, the team regained focus, and users remained happy as they receive immediate and reliable help around the clock.

10xTravel is a travel rewards platform helping users maximize points and benefits. Their team manages a high volume of user inquiries around rewards programs and travel redemptions.

Industry

Travel

Employees

10+

Use Case

AI Concierge, AI Support Agent

40+ Languages

Starts at $0.02/message

Available 24/7

AI agents that service your customers end-to-end

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited