Customer Story
How 10xTravel deflected 10,000 monthly queries using Wonderchat
10,000+
Monthly Support Tickets Deflected
-70%
CEO Inbox Load
High quality answers
Chatbot Accuracy
Challenge
10xTravel, a leading platform for credit card reward strategies, was overwhelmed with repetitive support emails. Both casual readers and students in their travel rewards course flooded the team with repetitive questions. The volume was so high that even the CEO's inbox became a support channel, distracting the team from strategic work.
Solution
To reduce the load, 10xTravel implemented Wonderchat's AI chatbot across their help center and course platforms. Trained on the company’s content, the chatbot now handles common queries about point transfers, redemptions, and course logistics, providing accurate answers instantly without requiring human involvement.
Results
Support tickets were reduced by 70%, and the CEO’s inbox saw major relief. Users now get instant answers from the chatbot. Wonderchat now resolves over 10,000 queries each month. As the CEO no longer needs to triage customer emails, the team regained focus, and users remained happy as they receive immediate and reliable help around the clock.
10xTravel is a travel rewards platform helping users maximize points and benefits. Their team manages a high volume of user inquiries around rewards programs and travel redemptions.
Industry
Travel
Employees
10+
Use Case
AI Concierge, AI Support Agent
40+ Languages
Starts at $0.02/message
Available 24/7
AI agents that service your customers end-to-end
14-day free trial. No credit card required