Wonderchat Features

From quick setup to smart routing and customization, Wonderchat delivers real-world conversational support to elevate your customer experience.

Wonderchat Features /

Chatbot Features

AI Search bar embed

Basic

AI Search bar embed

Basic

Instant navigation to the right product, policy, or FAQ

Basic

Instant navigation to the right product, policy, or FAQ

Basic

In-widget site search for frictionless user experience

Enterprise

In-widget site search for frictionless user experience

Enterprise

Enterprise-grade accuracy and confidence scoring

Enterprise

Enterprise-grade accuracy and confidence scoring

Enterprise

Customize Your Chatbot’s Look

Starter

Customize Your Chatbot’s Look

Starter

Flexible placement & layout options

Basic

Flexible placement & layout options

Basic

CSS overrides for advanced styling

Enterprise

CSS overrides for advanced styling

Enterprise

Advanced Workflows

Enterprise

Advanced Workflows

Enterprise

Single Sign-On (SSO) & enterprise auth

Enterprise

Single Sign-On (SSO) & enterprise auth

Enterprise

Integration with Custom Databases

Enterprise

Integration with Custom Databases

Enterprise

Access controls & role-based permissions

Basic

Access controls & role-based permissions

Basic

Sandbox / preview testing

Starter

Sandbox / preview testing

Starter

AI Models

Basic

AI Models

Basic

Adjustable Context Length

Basic

Adjustable Context Length

Basic

Out-of-scope / fallback detection

Starter

Out-of-scope / fallback detection

Starter

Multilingual chat responses

Turbo

Multilingual chat responses

Turbo

Chat History retention across conversations

Starter

Chat History retention across conversations

Starter

Top FAQ topic clustering

Turbo

Top FAQ topic clustering

Turbo

SOC 2 & GDPR compliance

Starter

SOC 2 & GDPR compliance

Starter

Automatic corrections flagging

Basic

Automatic corrections flagging

Basic

Confidence scoring for answers

Turbo

Confidence scoring for answers

Turbo

Shared dashboards & analytics

Starter

Shared dashboards & analytics

Starter

Website / domain crawling & indexing

Starter

Website / domain crawling & indexing

Starter

PDF & document upload ingestion

Basic

PDF & document upload ingestion

Basic

Audio & video knowledge extraction

Enterprise

Audio & video knowledge extraction

Enterprise

Private/authenticated site crawling

Enterprise

Private/authenticated site crawling

Enterprise

Custom Workflow Set-up

Enterprise

Custom Workflow Set-up

Enterprise

Scheduled sync & auto re-crawling

Enterprise

Scheduled sync & auto re-crawling

Enterprise

Chat Widget Embed

Basic

Chat Widget Embed

Basic

AI Search Embed

Basic

AI Search Embed

Basic

Suggested replies & prompts

Turbo

Suggested replies & prompts

Turbo

Custom persona, avatar & tone settings

Starter

Custom persona, avatar & tone settings

Starter

Conversation reset / session timeout

Starter

Conversation reset / session timeout

Starter

Chat transcript export / sharing

Starter

Chat transcript export / sharing

Starter

Design Customizations

Starter

Design Customizations

Starter

Human handover / live chat takeover

Turbo

Human handover / live chat takeover

Turbo

Multi-user access & team roles

Enterprise

Multi-user access & team roles

Enterprise

Email fallback escalation

Basic

Email fallback escalation

Basic

Ticket auto-creation (helpdesk integration)

Turbo

Ticket auto-creation (helpdesk integration)

Turbo

Lead capture & qualification forms

Turbo

Lead capture & qualification forms

Turbo

Conditional logic & branching workflows

Enterprise

Conditional logic & branching workflows

Enterprise

Zendesk & Freshdesk ticketing

Turbo

Zendesk & Freshdesk ticketing

Turbo

HubSpot & ActiveCampaign CRM

Basic

HubSpot & ActiveCampaign CRM

Basic

Zapier (5,000+ app connections)

Basic

Zapier (5,000+ app connections)

Basic

WhatsApp Business & Twilio

Starter

WhatsApp Business & Twilio

Starter

Google Drive, Slack, Discord, Messenger

Starter

Google Drive, Slack, Discord, Messenger

Starter

Shopify & e-commerce integrations

Basic

Shopify & e-commerce integrations

Basic

Chat logs & transcripts

Starter

Chat logs & transcripts

Starter

Coverage gap analysis (missed questions)

Turbo

Coverage gap analysis (missed questions)

Turbo

User demographics & traffic insights

Starter

User demographics & traffic insights

Starter

Ratings & feedback collection

Turbo

Ratings & feedback collection

Turbo

Performance dashboards & reports

Turbo

Performance dashboards & reports

Turbo

Chatbot Features