Customer Story

How Jortt.nl handles 10,000+ monthly queries with AI-powered support

10,000+

Monthly Queries

92% of Common Queries Resolved

Success Rate

10+ hrs/mo

Time Saved

Challenge

Jortt needed a scalable way to handle high volumes of customer inquiries without overloading their human support team or compromising on quality.

Solution

Jortt deployed their Wonderchat AI Agent (affectionately named Femke) to automate support across their online book keeping platform platform. Femke was trained on their knowledge base and now handles the majority of support queries independently on their website.

Results

"Femke, our Wonderchat AI, now resolves 92% of inquiries, leaving only 8% for our human team. The result? Huge savings in manpower and costs, and the remaining support work is far more interesting. Our team has fully embraced this shift. We’re learning how AI (and our customers) think, and rewriting our help docs accordingly. Instead of answering one question one way, we’re learning how to answer ten variations with one answer. Everyone sees this as the future - an opportunity, not a threat.” — Hilco, Founder of Jortt

Jortt.nl is a Dutch accounting software company that automates bookkeeping for small businesses.

Industry

Accounting and Financial services

Employees

50+

Use Case

AI Support Agent

40+ Languages

Starts at $0.02/message

Available 24/7

AI agents that service your customers end-to-end

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited