Customer Story
How Ko-fi uses Wonderchat to deflect up to 10,000 tickets a month
400+ tickets resolved
Tickets Deflected Monthly
75% of repeated queries deflected
Support Reduction
Global
Challenge
Ko-fi’s support team was overwhelmed by repetitive questions, making it hard to focus on more complex support needs and proactive improvements to their Help Center.
Solution
Wonderchat was deployed on Ko-fi’s Help Center to instantly resolve common support queries, reducing the load on human agents while identifying documentation gaps.
Results
Ko-fi reduced their ticket volume by approximately 400 tickets per month, saving dozens of hours weekly. With routine queries handled automatically, the team now focuses on high-impact support and improving help resources. User satisfaction has also improved thanks to faster responses and a stronger self-serve experience. "Since adopting Wonderchat, we’ve reduced our ticket count by around 400 tickets a month, saving dozens of hours each week, and the instant support has noticeably improved response times and satisfaction. With Wonderchat covering routine queries, our team can focus on more in-depth support cases and proactively improving our help resources. It’s even helped us identify gaps in our knowledge base, improving our documentation and the self-serve experience. The Wonderchat team has been fantastic at taking on feedback, and they’ve implemented many of our suggestions to enhance the chatbot’s functionality - we really appreciate it!" — Ko-fi Team

Ko-fi is a platform that lets creators receive tips and donations from fans. Their help center serves thousands of users globally.
Industry
Technology
Employees
11-50
Use Case
AI Support Agent
40+ Languages
Starts at $0.02/message
Available 24/7
AI agents that service your customers end-to-end
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