Ko-fi reduced their ticket volume by approximately 400 tickets per month, saving dozens of hours weekly. With routine queries handled automatically, the team now focuses on high-impact support and improving help resources. User satisfaction has also improved thanks to faster responses and a stronger self-serve experience. "Since adopting Wonderchat, we’ve reduced our ticket count by around 400 tickets a month, saving dozens of hours each week, and the instant support has noticeably improved response times and satisfaction. With Wonderchat covering routine queries, our team can focus on more in-depth support cases and proactively improving our help resources. It’s even helped us identify gaps in our knowledge base, improving our documentation and the self-serve experience. The Wonderchat team has been fantastic at taking on feedback, and they’ve implemented many of our suggestions to enhance the chatbot’s functionality - we really appreciate it!" — Ko-fi Team