Customer Story

How Ricardo.ch resolved 30,000+ help center questions monthly with AI support

100,000+

Queries Resolved to Date

100+ hrs

Total Support Hours Saved

24/7 Self-Serve

Coverage

Challenge

Ricardo.ch, Switzerland’s largest online marketplace, was overwhelmed with repetitive customer support queries. Their support team spent significant time answering basic FAQs, leaving less bandwidth for complex user issues and leading to inefficiencies in their support operations.

Solution

Wonderchat was integrated into Ricardo.ch’s help center as a 24/7 AI-powered customer support agent. Their AI agent was trained on their help documentation to automatically resolve general consumer inquiries with minimal latency.

Results

It now handles over 10,000+ queries a month, saving hours in responding to support qeuries and freeing human agents to handle more complex issues. With over 100 000 queries to date successfully resolved, their AI support agent has been a powerful assistant to the needs of their support team.

Ricardo.ch is one of Switzerland’s largest online marketplace. Their help center handles massive volumes of consumer queries every day.

Industry

E-Commerce / Online Marketplace

Employees

50-200

Use Case

AI Agents for Customer Support

40+ Languages

Starts at $0.02/message

Available 24/7

AI agents that service your customers end-to-end

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

© 2025 Wonderchat Private Limited