Customer Story
How Ricardo.ch resolved 30,000+ help center questions monthly with AI support
100,000+
Queries Resolved to Date
100+ hrs
Total Support Hours Saved
24/7 Self-Serve
Coverage
Challenge
Ricardo.ch, Switzerland’s largest online marketplace, was overwhelmed with repetitive customer support queries. Their support team spent significant time answering basic FAQs, leaving less bandwidth for complex user issues and leading to inefficiencies in their support operations.
Solution
Wonderchat was integrated into Ricardo.ch’s help center as a 24/7 AI-powered customer support agent. Their AI agent was trained on their help documentation to automatically resolve general consumer inquiries with minimal latency.
Results
It now handles over 10,000+ queries a month, saving hours in responding to support qeuries and freeing human agents to handle more complex issues. With over 100 000 queries to date successfully resolved, their AI support agent has been a powerful assistant to the needs of their support team.
Ricardo.ch is one of Switzerland’s largest online marketplace. Their help center handles massive volumes of consumer queries every day.
Industry
E-Commerce / Online Marketplace
Employees
50-200
Use Case
AI Agents for Customer Support
40+ Languages
Starts at $0.02/message
Available 24/7
AI agents that service your customers end-to-end
14-day free trial. No credit card required