Chat History

Chat History

Category

chatbot-features

Setup

Dashboard, minutes

Channels

Web, WhatsApp, SMS, Slack, Teams

Data handling

SOC 2 Type II · GDPR

Nothing makes an AI agent feel more like a dead end than having to re-explain yourself every time you come back. Wonderchat keeps memory across conversations, so a returning visitor is recognised and the agent carries what it already knows.

When someone comes back, the agent has the context of what was discussed before - the question they were working through, the issue they raised, where things were left. It picks up from there instead of greeting them like a stranger. For support, that means a customer chasing an unresolved issue doesn't start from scratch. For sales, it means a returning prospect gets a conversation that builds on the last one rather than resetting.

Everything the agent recalls is still grounded in your own content and cited to its source - memory changes what the agent remembers about the person, not where its answers come from. And you stay in control of retention: how long history is kept, and when a conversation resets, are yours to set.

It's part of a SOC 2 Type II certified, GDPR-compliant platform, so conversation history is held to the same security standard as the rest of your data. Returning visitors get continuity; you get an agent that feels like it's paying attention.

What you control

  • Which sources chat history retention across conversations may use

  • Wording for answers you cannot get wrong

  • Who on the team can change it

  • What gets logged and exported

Frequently asked question

Do AI chatbots remember previous conversations?

Wonderchat does. It keeps memory across conversations, so a returning visitor is recognised and the agent picks up where they left off instead of starting over.

Can I control how long conversation history is kept?

Is conversation memory stored securely?

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