Category
workflow-escalation
Setup
Dashboard, minutes
Channels
Web, WhatsApp, SMS, Slack, Teams
Data handling
SOC 2 Type II · GDPR
When a conversation needs a human, the last thing you want is for it to depend on someone remembering to log it. Wonderchat creates the ticket for you: an unresolved conversation becomes a helpdesk ticket automatically, with the full exchange attached.
The agent handles what it can from your grounded content, and when something needs an agent, it opens a ticket in your helpdesk - populated with the conversation, what was asked, and what the agent already tried. Your team picks it up from real context instead of a one-line summary someone typed in a hurry. Nothing slips because nobody has to manually transcribe a chat into a ticket.
This closes the gap between chat and your support queue. The routine questions get deflected before they ever become tickets, and the ones that genuinely need a person arrive as complete, contextual tickets ready to work - so your queue is smaller and every ticket in it is worth the space.
It plugs into the helpdesk you already run, so your team keeps its workflow and just gets cleaner tickets. It's part of a SOC 2 Type II certified, GDPR-compliant platform. Let the agent file the ticket, with everything the person will need to solve it.
What you control
Which sources helpdesk ticket escalation may use
Wording for answers you cannot get wrong
Who on the team can change it
What gets logged and exported
Frequently asked question
Can Wonderchat create helpdesk tickets automatically?
Yes. When a conversation needs a human, it opens a ticket in your helpdesk automatically, populated with the full conversation and what the agent already tried.
Does the ticket include the conversation context?
Does it work with my existing helpdesk?
See it answer your hardest question — from your own docs.
One agent for support and sales, trained on your content, ready in minutes.