Never deploy blind with sandbox and preview testing that gives you full access to a replica of your AI Agent in a safe, isolated environment. Before launching to end users, your team can rigorously test conversation flows, validate knowledge base responses, review customisation settings, and simulate real visitor interactions — identifying and resolving any issues without any risk to your live deployment. Whether you are setting up a new chatbot for the first time, rolling out a significant update, or onboarding a new team member to the platform, sandbox and preview testing ensures every change is thoroughly validated before it reaches your audience — protecting the quality of your customer experience at every stage of development.