Wonderchat allows you to design custom workflows that tailor your AI chatbot’s behavior to your exact business logic.

You can create any level of complex automation - from simple triggers like “When the user asks for pricing” to advanced multi-step sequences that collect leads, send preset or AI-generated replies, and call external APIs.

Each workflow can include:

• Custom triggers based on keywords or intent

• Conditional logic to control when actions run

• API calls to connect your chatbot with your CRM, ticketing, or sales tools

• Automated responses and lead collection for instant user engagement

You have full flexibility to decide when and how a workflow activates — enabling your chatbot to handle sophisticated scenarios just like a trained human agent.