This integration connects Wonderchat with Freshdesk, enabling all escalated support queries from your chatbot to be automatically created as tickets in Freshdesk — centralising your human support in one platform.
How it works:
Retrieve your Freshdesk API key: Log into Freshdesk, go to Profile Settings, and click "View API Key" (captcha verification required).
In Wonderchat, go to Settings > Integrations > Freshdesk.
Enter your Freshdesk domain and API key, then save.
A successful connection will display the Freshdesk icon in your dashboard.
Click the icon and enable "Automatic Ticket Creation".
Once set up, any user request escalated to human support in Wonderchat will generate a Freshdesk ticket automatically, keeping your support workflow seamless and organised.
This integration connects Wonderchat with Freshdesk, enabling all escalated support queries from your chatbot to be automatically created as tickets in Freshdesk — centralising your human support in one platform.
How it works:
Retrieve your Freshdesk API key: Log into Freshdesk, go to Profile Settings, and click "View API Key" (captcha verification required).
In Wonderchat, go to Settings > Integrations > Freshdesk.
Enter your Freshdesk domain and API key, then save.
A successful connection will display the Freshdesk icon in your dashboard.
Click the icon and enable "Automatic Ticket Creation".
Once set up, any user request escalated to human support in Wonderchat will generate a Freshdesk ticket automatically, keeping your support workflow seamless and organised.
This integration connects Wonderchat with Freshdesk, enabling all escalated support queries from your chatbot to be automatically created as tickets in Freshdesk — centralising your human support in one platform.
How it works:
Retrieve your Freshdesk API key: Log into Freshdesk, go to Profile Settings, and click "View API Key" (captcha verification required).
In Wonderchat, go to Settings > Integrations > Freshdesk.
Enter your Freshdesk domain and API key, then save.
A successful connection will display the Freshdesk icon in your dashboard.
Click the icon and enable "Automatic Ticket Creation".
Once set up, any user request escalated to human support in Wonderchat will generate a Freshdesk ticket automatically, keeping your support workflow seamless and organised.
Freshdesk
Connect Wonderchat to Freshdesk to automatically create support tickets when chatbot queries are escalated. Streamline human support.
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The platform to build AI agents that feel human
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
© 2025 Wonderchat Private Limited