Work seamlessly between Wonderchat and Freshdesk
Your help desk holds the answers, your CRM receives the leads, your docs sit in Drive, SharePoint and Notion. Wonderchat reads all of it and hands the result back to the tools your team already has open.
This integration connects Wonderchat with Freshdesk, enabling all escalated support queries from your chatbot to be automatically created as tickets in Freshdesk, centralising your human support in one platform.
How it works:
Retrieve your Freshdesk API key: Log into Freshdesk, go to Profile Settings, and click “View API Key” (captcha verification required).
In Wonderchat, go to Settings > Integrations > Freshdesk.
Enter your Freshdesk domain and API key, then save.
A successful connection will display the Freshdesk icon in your dashboard.
Click the icon and enable “Automatic Ticket Creation”.
Once set up, any user request escalated to human support in Wonderchat will generate a Freshdesk ticket automatically, keeping your support workflow and organised.
Frequently asked question
How do I connect Wonderchat to Freshdesk?
Copy your API key from Freshdesk (Profile Settings > View API Key), then enter your Freshdesk domain and the key in Wonderchat under Settings > Integrations > Freshdesk and enable Automatic Ticket Creation.
What can I use the Freshdesk integration for?
How does data move between Wonderchat and Freshdesk?
See it answer your hardest question — from your own docs.
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