Integrate Wonderchat with Zendesk to streamline your customer support workflow. This connection ensures that all escalated support messages from your Wonderchat chatbot are automatically converted into Zendesk tickets—keeping your team organised and response times fast. Future updates will also allow Wonderchat to learn from your Zendesk knowledge base for even smarter responses.

Key Features:

• Automatic Ticket Creation: Escalated queries from Wonderchat are instantly turned into Zendesk support tickets.

• Simple Setup: Enter your Zendesk subdomain and connect your account.

• Real-Time Notifications: Zendesk email alerts let your team know immediately when a user needs help.

• Ticket History Access: See support messages directly within Zendesk to track and respond efficiently.

• Future Feature: Soon, Wonderchat will be able to pull answers from your Zendesk Help Centre.

Benefits:

• Seamless help desk integration

• Reduces manual ticket creation

• Keeps customer queries organised in one place

• Easy setup with just your subdomain and login

• Prepares your chatbot to become smarter with knowledge base support (coming soon)