Wonderchat responds using the content you approve, including your refund policy, shipping terms, and help articles. That keeps answers consistent with what you have published. When customers ask about eligibility, timelines, or who pays return shipping, the bot cites the correct sections and explains the path forward.

Getting started is simple. Point Wonderchat to your website or upload files to build a scoped knowledge base. Embed a small widget on your site and choose where it appears, such as the policy page or checkout. Configure which sources it can reference and keep answers within that scope.

Not every question should be fully automated. When a case needs an agent, route the conversation with context so your team sees what was asked and what the bot answered. Enable simple forms to capture contact details or order info and send it to your inbox or helpdesk.

Wonderchat shows what people ask, which answers succeed, and where confusion remains. Use these insights to clarify your policy wording, add examples, or create step by step guides for edge cases like partial refunds or exchanges for gifts.