AI Agent with Human Handoff
Wonderchat answers from your own help center and docs and shows the source on every reply. When it can't find the answer, it says so and hands the chat to a person with the full conversation attached. Start free, no credit card.
Trusted by businesses worldwide
What Happens When the Agent Doesn't Know
The fear with any AI agent is that it guesses in front of a customer. Wonderchat answers only from your content and shows the source. When your docs don't cover the question, it tells the customer it can't find the answer and passes the chat to your team. The handoff lands in the help desk and unified inbox that every plan includes, next to the chat widget and live chat. Zendesk and Freshdesk ticket sync comes with Basic and up. The person who picks up sees everything the customer already typed, so nobody has to repeat themselves. 80% of Wonderchat agents that go live do so the same day. The free plan refills 50 AI replies every month, with no credit card, so you can try it on your own docs first.
Easy 5 minute set-up
How Wonderchat Works
Handoff With Context
A Person Takes Over With the Full Chat
When the agent can't find the answer in your docs, or the customer asks for a person, the conversation moves to your team with everything already said. Nobody asks the customer to start over.
Says when it can't find the answer
Full conversation passed along
No dead end for the customer
Help Desk and Inbox
Land in the Inbox You Already Check
Handed-over chats arrive in the unified inbox and help desk that come with every plan. Basic and up also sync tickets with Zendesk and Freshdesk.
Unified inbox on every plan
Zendesk and Freshdesk sync from Basic
Full chat history with every handoff
Live Chat
Reply Live When It Matters
Anyone on your team can step into a conversation from the inbox and reply live. Live chat is on every plan, and there is no per-seat cost.
Live chat on every plan
No per-seat cost
2 team seats on the free plan
5-minute set up with our native integration
Start for free: set up AI with human handoff the same day
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Answers From Your Content
Keep the Agent Inside Your Docs
Point Wonderchat at your website and help center, PDF and Office files or Google Drive. It answers only from that content and shows the source, so you always know what a customer was told.
Website and help center
PDF, Office files, Google Drive
Source shown on every reply
See the Gaps
See What It Couldn't Answer
Every question that ended in a handoff points at something missing from your docs. Review them, write the answer once, and the next customer gets it without a handoff.
List of unanswered questions
Handoffs show what to document
Fix the doc, fix the answer
40+ Languages
Starts at $0.02/message
Available 24/7
Start for free
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start for free
14-day free trial. No credit card required