AI Chatbot for Credit Card Support & Cardholder Services
Resolve credit card queries instantly—limits, rewards, disputes, payments, and fraud alerts—with an intelligent AI assistant available 24/7.
Trusted by businesses worldwide
Why Credit Card Support Needs Automation
Credit card support centers handle thousands of calls daily about available credit, reward point balances, minimum payments, statement disputes, and card blocking. Each call costs banks $6–$12, and long hold times frustrate cardholders who want instant answers. Wonderchat's credit card support chatbot resolves cardholder inquiries instantly—reward redemptions, payment due dates, credit limit questions, fee explanations, and card management guidance. Train it on cardholder agreements, rewards program rules, fee schedules, dispute procedures, and fraud reporting processes in 5 minutes. The AI supports 100+ languages, deflecting up to 70% of routine cardholder calls. Banks and card issuers gain 24/7 automated cardholder support, reduced call center volume, and improved satisfaction scores. The AI handles routine inquiries while escalating fraud reports, formal disputes, and account compromise concerns to specialist agents with full context. Transform credit card support from an expensive call center into an intelligent, scalable self-service experience.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
24/7 Cardholder Self-Service
Instant Answers to Common Card Questions
Deflect up to 70% of routine cardholder inquiries about available credit, reward balances, payment due dates, interest charges, annual fees, and card features—available 24/7 with instant responses and no hold times.
Credit limit and available balance inquiries
Reward points balance and redemption options
Payment due dates and minimum payment amounts
24/7 Cardholder Self-Service
Instant Answers to Common Card Questions
Deflect up to 70% of routine cardholder inquiries about available credit, reward balances, payment due dates, interest charges, annual fees, and card features—available 24/7 with instant responses and no hold times.
Credit limit and available balance inquiries
Reward points balance and redemption options
Payment due dates and minimum payment amounts
24/7 Cardholder Self-Service
Instant Answers to Common Card Questions
Deflect up to 70% of routine cardholder inquiries about available credit, reward balances, payment due dates, interest charges, annual fees, and card features—available 24/7 with instant responses and no hold times.
Credit limit and available balance inquiries
Reward points balance and redemption options
Payment due dates and minimum payment amounts
Card Management Guidance
Step-by-Step Account Servicing Workflows
Guide cardholders through card management procedures including temporary card blocking, PIN changes, international travel notifications, authorized user additions, limit increase requests, and paper statement opt-out—with clear step-by-step instructions.
Card blocking and activation procedures
Travel notifications and foreign transaction guidance
Limit increase requests and authorized user setup
Card Management Guidance
Step-by-Step Account Servicing Workflows
Guide cardholders through card management procedures including temporary card blocking, PIN changes, international travel notifications, authorized user additions, limit increase requests, and paper statement opt-out—with clear step-by-step instructions.
Card blocking and activation procedures
Travel notifications and foreign transaction guidance
Limit increase requests and authorized user setup
Card Management Guidance
Step-by-Step Account Servicing Workflows
Guide cardholders through card management procedures including temporary card blocking, PIN changes, international travel notifications, authorized user additions, limit increase requests, and paper statement opt-out—with clear step-by-step instructions.
Card blocking and activation procedures
Travel notifications and foreign transaction guidance
Limit increase requests and authorized user setup
Secure Cardholder Communications
SOC 2 Compliant Financial Data Handling
Ensure cardholder conversations are handled securely with SOC 2 certified and GDPR compliant infrastructure. Guardrails prevent unauthorized account actions while directing sensitive requests—fraud reports, formal disputes—to authenticated specialist agents.
SOC 2 certified and GDPR compliant
Guardrails for sensitive account actions
Secure escalation for fraud and disputes
Secure Cardholder Communications
SOC 2 Compliant Financial Data Handling
Ensure cardholder conversations are handled securely with SOC 2 certified and GDPR compliant infrastructure. Guardrails prevent unauthorized account actions while directing sensitive requests—fraud reports, formal disputes—to authenticated specialist agents.
SOC 2 certified and GDPR compliant
Guardrails for sensitive account actions
Secure escalation for fraud and disputes
Secure Cardholder Communications
SOC 2 Compliant Financial Data Handling
Ensure cardholder conversations are handled securely with SOC 2 certified and GDPR compliant infrastructure. Guardrails prevent unauthorized account actions while directing sensitive requests—fraud reports, formal disputes—to authenticated specialist agents.
SOC 2 certified and GDPR compliant
Guardrails for sensitive account actions
Secure escalation for fraud and disputes
5-minute set up with our native integration
Deploy Your Credit Card Chatbot in 5 Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Rewards & Product Knowledge
Train on Rewards Programs & Card Benefits
Upload rewards program rules, earning rates, redemption options, benefit guides (travel insurance, purchase protection, concierge services), partner offers, and cardholder agreement details for accurate, comprehensive cardholder guidance.
Rewards earning rates and bonus categories
Redemption options and point expiry rules
Card benefits and travel insurance coverage
Rewards & Product Knowledge
Train on Rewards Programs & Card Benefits
Upload rewards program rules, earning rates, redemption options, benefit guides (travel insurance, purchase protection, concierge services), partner offers, and cardholder agreement details for accurate, comprehensive cardholder guidance.
Rewards earning rates and bonus categories
Redemption options and point expiry rules
Card benefits and travel insurance coverage
Rewards & Product Knowledge
Train on Rewards Programs & Card Benefits
Upload rewards program rules, earning rates, redemption options, benefit guides (travel insurance, purchase protection, concierge services), partner offers, and cardholder agreement details for accurate, comprehensive cardholder guidance.
Rewards earning rates and bonus categories
Redemption options and point expiry rules
Card benefits and travel insurance coverage
Specialist Escalation
Route Fraud & Disputes to Expert Agents
Escalate fraud reports, unauthorized transaction disputes, account compromise concerns, and formal complaints to specialist agents immediately with full conversation context—nature of dispute, transaction details, and cardholder history—for rapid resolution.
Unauthorized transaction and fraud reports
Formal billing disputes and chargebacks
Card compromise and identity theft concerns
Specialist Escalation
Route Fraud & Disputes to Expert Agents
Escalate fraud reports, unauthorized transaction disputes, account compromise concerns, and formal complaints to specialist agents immediately with full conversation context—nature of dispute, transaction details, and cardholder history—for rapid resolution.
Unauthorized transaction and fraud reports
Formal billing disputes and chargebacks
Card compromise and identity theft concerns
Specialist Escalation
Route Fraud & Disputes to Expert Agents
Escalate fraud reports, unauthorized transaction disputes, account compromise concerns, and formal complaints to specialist agents immediately with full conversation context—nature of dispute, transaction details, and cardholder history—for rapid resolution.
Unauthorized transaction and fraud reports
Formal billing disputes and chargebacks
Card compromise and identity theft concerns
40+ Languages
Starts at $0.02/message
Available 24/7
Start Free Trial
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does the chatbot handle credit card reward program questions?
Wonderchat trains on your complete rewards program rules—earning rates per category, bonus multipliers, redemption options (cash back, travel, merchandise, transfers), expiry rules, and minimum thresholds. Cardholders get instant answers about their points balance, best redemption options, and upcoming bonus opportunities without calling the rewards center.
Can the AI guide cardholders through temporary card blocking?
Yes, the chatbot provides step-by-step guidance for card management procedures. For temporary blocking, it explains how to pause the card via your mobile app or web portal, what transactions are affected, and how to reactivate. For permanent card compromise, the AI immediately escalates to a specialist agent for secure card replacement.
How does the AI handle fraud report escalation?
When cardholders report unauthorized transactions or suspect fraud, Wonderchat immediately escalates to your fraud specialist team rather than attempting to resolve autonomously. The AI collects key details—transaction date, amount, merchant—and hands off to agents with full context, ensuring rapid fraud investigation while maintaining security protocols.
Does the chatbot explain complex fee structures and interest calculations?
Yes, Wonderchat trains on your cardholder agreement, fee schedules, and interest calculation methods. Cardholders can ask "Why was I charged this fee?" or "How is my interest calculated?" and receive clear, accurate explanations of annual fees, late payment charges, cash advance fees, and APR calculations based on your specific card terms.
Can the AI help cardholders understand their billing statements?
Absolutely. The chatbot guides cardholders through statement line items, explains merchant names, clarifies billing cycles, and details minimum payment calculations. For items cardholders believe are incorrect, the AI explains the dispute process and, when appropriate, connects them to dispute resolution specialists.
How quickly can banks deploy the credit card support chatbot?
Setup takes just 5 minutes. Upload cardholder agreements, rewards program rules, fee schedules, dispute procedures, and card management guides. Configure escalation rules for fraud and disputes, customize the AI's tone to match your brand, and embed on your cardholder portal or mobile app for instant 24/7 support.
FAQ
How does the chatbot handle credit card reward program questions?
Wonderchat trains on your complete rewards program rules—earning rates per category, bonus multipliers, redemption options (cash back, travel, merchandise, transfers), expiry rules, and minimum thresholds. Cardholders get instant answers about their points balance, best redemption options, and upcoming bonus opportunities without calling the rewards center.
Can the AI guide cardholders through temporary card blocking?
Yes, the chatbot provides step-by-step guidance for card management procedures. For temporary blocking, it explains how to pause the card via your mobile app or web portal, what transactions are affected, and how to reactivate. For permanent card compromise, the AI immediately escalates to a specialist agent for secure card replacement.
How does the AI handle fraud report escalation?
When cardholders report unauthorized transactions or suspect fraud, Wonderchat immediately escalates to your fraud specialist team rather than attempting to resolve autonomously. The AI collects key details—transaction date, amount, merchant—and hands off to agents with full context, ensuring rapid fraud investigation while maintaining security protocols.
Does the chatbot explain complex fee structures and interest calculations?
Yes, Wonderchat trains on your cardholder agreement, fee schedules, and interest calculation methods. Cardholders can ask "Why was I charged this fee?" or "How is my interest calculated?" and receive clear, accurate explanations of annual fees, late payment charges, cash advance fees, and APR calculations based on your specific card terms.
Can the AI help cardholders understand their billing statements?
Absolutely. The chatbot guides cardholders through statement line items, explains merchant names, clarifies billing cycles, and details minimum payment calculations. For items cardholders believe are incorrect, the AI explains the dispute process and, when appropriate, connects them to dispute resolution specialists.
How quickly can banks deploy the credit card support chatbot?
Setup takes just 5 minutes. Upload cardholder agreements, rewards program rules, fee schedules, dispute procedures, and card management guides. Configure escalation rules for fraud and disputes, customize the AI's tone to match your brand, and embed on your cardholder portal or mobile app for instant 24/7 support.
FAQ
How does the chatbot handle credit card reward program questions?
Wonderchat trains on your complete rewards program rules—earning rates per category, bonus multipliers, redemption options (cash back, travel, merchandise, transfers), expiry rules, and minimum thresholds. Cardholders get instant answers about their points balance, best redemption options, and upcoming bonus opportunities without calling the rewards center.
Can the AI guide cardholders through temporary card blocking?
Yes, the chatbot provides step-by-step guidance for card management procedures. For temporary blocking, it explains how to pause the card via your mobile app or web portal, what transactions are affected, and how to reactivate. For permanent card compromise, the AI immediately escalates to a specialist agent for secure card replacement.
How does the AI handle fraud report escalation?
When cardholders report unauthorized transactions or suspect fraud, Wonderchat immediately escalates to your fraud specialist team rather than attempting to resolve autonomously. The AI collects key details—transaction date, amount, merchant—and hands off to agents with full context, ensuring rapid fraud investigation while maintaining security protocols.
Does the chatbot explain complex fee structures and interest calculations?
Yes, Wonderchat trains on your cardholder agreement, fee schedules, and interest calculation methods. Cardholders can ask "Why was I charged this fee?" or "How is my interest calculated?" and receive clear, accurate explanations of annual fees, late payment charges, cash advance fees, and APR calculations based on your specific card terms.
Can the AI help cardholders understand their billing statements?
Absolutely. The chatbot guides cardholders through statement line items, explains merchant names, clarifies billing cycles, and details minimum payment calculations. For items cardholders believe are incorrect, the AI explains the dispute process and, when appropriate, connects them to dispute resolution specialists.
How quickly can banks deploy the credit card support chatbot?
Setup takes just 5 minutes. Upload cardholder agreements, rewards program rules, fee schedules, dispute procedures, and card management guides. Configure escalation rules for fraud and disputes, customize the AI's tone to match your brand, and embed on your cardholder portal or mobile app for instant 24/7 support.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Free Trial
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited