AI Chatbot for Hospitality: Automate Responses to Guest Support
Front desk overwhelmed by booking questions, amenity inquiries, and local recommendations? Wonderchat automates up to 70% of routine guest communications with AI trained on your property details and services, freeing staff to deliver personalized hospitality experiences.
Trusted by businesses worldwide
Why Hotels & Resorts Choose AI To Help With A Busy Front Desk
Hospitality properties handle hundreds of repetitive questions about room features, booking policies, amenities, check-in procedures, and local attractions across phone, email, social media, and messaging apps. Wonderchat's AI chatbots handle routine guest inquiries 24/7, trained on your property details, room types, dining options, amenities, and local recommendations. Deploy in under 5 minutes with no coding required. With support for 100+ languages and seamless escalation for special requests or complex issues, you'll provide instant guest service across time zones while staff focuses on creating memorable in-person experiences.
Emily
AI Agent
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
Automate Replies to Guest Inquiries
Answer Booking & Amenity Questions Instantly
Automatically respond to questions about room availability, rates, amenities, check-in times, parking, dining options, pet policies, and local attractions with accurate, property-specific details.
24/7 Instant guest support
Booking information
Property amenities
Automate Replies to Guest Inquiries
Answer Booking & Amenity Questions Instantly
Automatically respond to questions about room availability, rates, amenities, check-in times, parking, dining options, pet policies, and local attractions with accurate, property-specific details.
24/7 Instant guest support
Booking information
Property amenities
Automate Replies to Guest Inquiries
Answer Booking & Amenity Questions Instantly
Automatically respond to questions about room availability, rates, amenities, check-in times, parking, dining options, pet policies, and local attractions with accurate, property-specific details.
24/7 Instant guest support
Booking information
Property amenities
Train on Hotel Details
AI Trained on Your Hotel Property & Services
Upload your property guides, room descriptions, dining menus, spa services, local attraction guides, and booking policies to create an AI concierge that knows every detail of your property and destination.
Upload property docs
Index property pages
Sync amenity updates
Train on Hotel Details
AI Trained on Your Hotel Property & Services
Upload your property guides, room descriptions, dining menus, spa services, local attraction guides, and booking policies to create an AI concierge that knows every detail of your property and destination.
Upload property docs
Index property pages
Sync amenity updates
Train on Hotel Details
AI Trained on Your Hotel Property & Services
Upload your property guides, room descriptions, dining menus, spa services, local attraction guides, and booking policies to create an AI concierge that knows every detail of your property and destination.
Upload property docs
Index property pages
Sync amenity updates
Smart Concierge Services
Provide Local Travel Recommendations
Our AI chatbot concierge offers personalized dining recommendations, local attraction guides, transportation options, and activity bookings. Escalate special requests or VIP services to your concierge team with full guest context.
VIP escalation to a human
Activity bookings
Local travel recommendations
Smart Concierge Services
Provide Local Travel Recommendations
Our AI chatbot concierge offers personalized dining recommendations, local attraction guides, transportation options, and activity bookings. Escalate special requests or VIP services to your concierge team with full guest context.
VIP escalation to a human
Activity bookings
Local travel recommendations
Smart Concierge Services
Provide Local Travel Recommendations
Our AI chatbot concierge offers personalized dining recommendations, local attraction guides, transportation options, and activity bookings. Escalate special requests or VIP services to your concierge team with full guest context.
VIP escalation to a human
Activity bookings
Local travel recommendations
5-minute set up with our native integration
Deploy Your Hospitality AI Chatbot in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Capture Direct Bookings
Qualify Prospects & Drive Reservations
Automatically qualify booking inquiries, highlight property features matching guest needs, collect contact information, and route high-intent prospects to your reservations team or booking engine.
Lead capture
Direct booking links
Booking qualification
Capture Direct Bookings
Qualify Prospects & Drive Reservations
Automatically qualify booking inquiries, highlight property features matching guest needs, collect contact information, and route high-intent prospects to your reservations team or booking engine.
Lead capture
Direct booking links
Booking qualification
Capture Direct Bookings
Qualify Prospects & Drive Reservations
Automatically qualify booking inquiries, highlight property features matching guest needs, collect contact information, and route high-intent prospects to your reservations team or booking engine.
Lead capture
Direct booking links
Booking qualification
Guest Inquiry Analytics
Understand Guest Preferences & Concerns
Identify which amenities generate the most questions, common booking barriers, seasonal travel trends, and guest service gaps to optimize your property offerings and marketing.
Amenity interest
Booking barriers
Travel trends
Guest Inquiry Analytics
Understand Guest Preferences & Concerns
Identify which amenities generate the most questions, common booking barriers, seasonal travel trends, and guest service gaps to optimize your property offerings and marketing.
Amenity interest
Booking barriers
Travel trends
Guest Inquiry Analytics
Understand Guest Preferences & Concerns
Identify which amenities generate the most questions, common booking barriers, seasonal travel trends, and guest service gaps to optimize your property offerings and marketing.
Amenity interest
Booking barriers
Travel trends
40+ Languages
Starts at $0.02/message
Available 24/7
Start Elevating Guest Experience
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does Wonderchat help hotels and resorts improve guest experience?
Wonderchat provides instant answers to guest questions about rooms, amenities, dining, local attractions, and property services 24/7—even during peak check-in times or overnight hours. This ensures guests get immediate assistance regardless of front desk availability, while staff focuses on delivering personalized in-person service to guests who need complex assistance.
Can the chatbot help with pre-arrival and during-stay support?
Yes! Pre-arrival, the chatbot answers booking questions, explains policies, and provides local information. During stays, it can provide property details, dining hours, spa bookings, activity recommendations, and check-out procedures—reducing calls to the front desk while guests explore your property or city.
How quickly can a hotel deploy an AI chatbot?
You can deploy in under 5 minutes using our no-code platform. Simply upload your property guides, room descriptions, dining menus, local attraction guides, or crawl your hotel website to train the AI. The chatbot can be customized to match your brand and embedded on your website or shared via WhatsApp immediately.
Does it work in multiple languages for international guests?
Yes! Wonderchat supports 40+ languages and automatically responds in the language of the question, even if your source content is in English. This helps hospitality properties serve international travelers without requiring multilingual front desk staff around the clock.
Can it integrate with property management systems?
Wonderchat integrates with popular CRMs for guest lead management and Calendly for experience bookings. On Turbo and Enterprise plans, you can connect to 5,000+ apps via Zapier/n8n, enabling custom integrations with many property management systems and booking engines through their APIs.
What happens when guests need special accommodations or services?
Wonderchat handles general questions about accessibility features, dietary accommodations, and special services based on your property policies. For specific requests (room upgrades, special occasions, VIP services), the AI routes guests to your front desk or concierge team with full conversation context so staff can provide personalized assistance.
FAQ
How does Wonderchat help hotels and resorts improve guest experience?
Wonderchat provides instant answers to guest questions about rooms, amenities, dining, local attractions, and property services 24/7—even during peak check-in times or overnight hours. This ensures guests get immediate assistance regardless of front desk availability, while staff focuses on delivering personalized in-person service to guests who need complex assistance.
Can the chatbot help with pre-arrival and during-stay support?
Yes! Pre-arrival, the chatbot answers booking questions, explains policies, and provides local information. During stays, it can provide property details, dining hours, spa bookings, activity recommendations, and check-out procedures—reducing calls to the front desk while guests explore your property or city.
How quickly can a hotel deploy an AI chatbot?
You can deploy in under 5 minutes using our no-code platform. Simply upload your property guides, room descriptions, dining menus, local attraction guides, or crawl your hotel website to train the AI. The chatbot can be customized to match your brand and embedded on your website or shared via WhatsApp immediately.
Does it work in multiple languages for international guests?
Yes! Wonderchat supports 40+ languages and automatically responds in the language of the question, even if your source content is in English. This helps hospitality properties serve international travelers without requiring multilingual front desk staff around the clock.
Can it integrate with property management systems?
Wonderchat integrates with popular CRMs for guest lead management and Calendly for experience bookings. On Turbo and Enterprise plans, you can connect to 5,000+ apps via Zapier/n8n, enabling custom integrations with many property management systems and booking engines through their APIs.
What happens when guests need special accommodations or services?
Wonderchat handles general questions about accessibility features, dietary accommodations, and special services based on your property policies. For specific requests (room upgrades, special occasions, VIP services), the AI routes guests to your front desk or concierge team with full conversation context so staff can provide personalized assistance.
FAQ
How does Wonderchat help hotels and resorts improve guest experience?
Wonderchat provides instant answers to guest questions about rooms, amenities, dining, local attractions, and property services 24/7—even during peak check-in times or overnight hours. This ensures guests get immediate assistance regardless of front desk availability, while staff focuses on delivering personalized in-person service to guests who need complex assistance.
Can the chatbot help with pre-arrival and during-stay support?
Yes! Pre-arrival, the chatbot answers booking questions, explains policies, and provides local information. During stays, it can provide property details, dining hours, spa bookings, activity recommendations, and check-out procedures—reducing calls to the front desk while guests explore your property or city.
How quickly can a hotel deploy an AI chatbot?
You can deploy in under 5 minutes using our no-code platform. Simply upload your property guides, room descriptions, dining menus, local attraction guides, or crawl your hotel website to train the AI. The chatbot can be customized to match your brand and embedded on your website or shared via WhatsApp immediately.
Does it work in multiple languages for international guests?
Yes! Wonderchat supports 40+ languages and automatically responds in the language of the question, even if your source content is in English. This helps hospitality properties serve international travelers without requiring multilingual front desk staff around the clock.
Can it integrate with property management systems?
Wonderchat integrates with popular CRMs for guest lead management and Calendly for experience bookings. On Turbo and Enterprise plans, you can connect to 5,000+ apps via Zapier/n8n, enabling custom integrations with many property management systems and booking engines through their APIs.
What happens when guests need special accommodations or services?
Wonderchat handles general questions about accessibility features, dietary accommodations, and special services based on your property policies. For specific requests (room upgrades, special occasions, VIP services), the AI routes guests to your front desk or concierge team with full conversation context so staff can provide personalized assistance.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Elevating Guest Experience
14-day free trial. No credit card required
The platform to build AI agents that feel human
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© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited