Automate IT Support with AI-Powered Help Desk
Stop drowning in password reset tickets. Our AI chatbot handles routine IT requests automatically—password resets, software troubleshooting, access requests, and more—freeing your IT team for strategic projects.
Trusted by businesses worldwide
Why IT Teams Choose Chatbot Automation
A large percentage of IT helpdesk tickets are routine requests that don’t require human expertise—such as password resets, access requests, software setup questions, and basic troubleshooting. Yet these repetitive issues consume valuable agent time, create backlogs, and slow response times for more critical incidents. Wonderchat’s AI-powered chatbot resolves these routine requests instantly, providing accurate answers and step-by-step guidance without tickets or wait times. When an issue is more complex, the chatbot seamlessly escalates it to the right IT specialist, passing along full context and conversation history so teams can act quickly and efficiently. By automating everyday IT support tasks, Wonderchat reduces ticket volume, improves resolution times, and allows IT teams to focus on high-impact work—without compromising service quality or user experience.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
Sure, please hold on for a second.
Retrieving account details...
Retrieving account details...
Please confirm that you would like to upgrade to Wonderchat Enterprise. Your Visa card ending in 1234 will be charged $480.00 a year.
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Upgrade
Message...
Easy 5 minute set-up
How Wonderchat Works
Access
Automated Password Resets
Users reset passwords instantly through secure multi-factor authentication. No more waiting for IT to unlock accounts or reset credentials.
Self-service password reset
MFA verification
Account unlock automation
Access
Automated Password Resets
Users reset passwords instantly through secure multi-factor authentication. No more waiting for IT to unlock accounts or reset credentials.
Self-service password reset
MFA verification
Account unlock automation
Access
Automated Password Resets
Users reset passwords instantly through secure multi-factor authentication. No more waiting for IT to unlock accounts or reset credentials.
Self-service password reset
MFA verification
Account unlock automation
Support
Software Troubleshooting Guides
Walk users through common software issues — Outlook problems, VPN connection, printer setup, and application errors—with step-by-step guidance.
Interactive troubleshooting
Screenshot-based diagnosis
Common fix library
Support
Software Troubleshooting Guides
Walk users through common software issues — Outlook problems, VPN connection, printer setup, and application errors—with step-by-step guidance.
Interactive troubleshooting
Screenshot-based diagnosis
Common fix library
Support
Software Troubleshooting Guides
Walk users through common software issues — Outlook problems, VPN connection, printer setup, and application errors—with step-by-step guidance.
Interactive troubleshooting
Screenshot-based diagnosis
Common fix library
Provisioning
System Access Requests
Automate requests for software licenses, folder permissions, application access, and new equipment. Routes for approval and tracks fulfillment.
Guided request submission
Approval workflow automation
Status tracking
Provisioning
System Access Requests
Automate requests for software licenses, folder permissions, application access, and new equipment. Routes for approval and tracks fulfillment.
Guided request submission
Approval workflow automation
Status tracking
Provisioning
System Access Requests
Automate requests for software licenses, folder permissions, application access, and new equipment. Routes for approval and tracks fulfillment.
Guided request submission
Approval workflow automation
Status tracking
5-minute set up with our native integration
Transform Your IT Help Desk with AI Today
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Knowledge
IT Knowledge Base Search
Search your IT documentation, how-to guides, and approved solutions using natural language. Employees find answers without creating tickets.
Natural language search
Documentation access
Solution recommendations
Knowledge
IT Knowledge Base Search
Search your IT documentation, how-to guides, and approved solutions using natural language. Employees find answers without creating tickets.
Natural language search
Documentation access
Solution recommendations
Knowledge
IT Knowledge Base Search
Search your IT documentation, how-to guides, and approved solutions using natural language. Employees find answers without creating tickets.
Natural language search
Documentation access
Solution recommendations
Tickets
Smart Ticket Creation & Routing
For issues requiring IT intervention, the chatbot collects diagnostic information, screenshots, and error messages before creating priority-routed tickets.
Diagnostic data collection
Priority-based routing
Ticket status updates
Tickets
Smart Ticket Creation & Routing
For issues requiring IT intervention, the chatbot collects diagnostic information, screenshots, and error messages before creating priority-routed tickets.
Diagnostic data collection
Priority-based routing
Ticket status updates
Tickets
Smart Ticket Creation & Routing
For issues requiring IT intervention, the chatbot collects diagnostic information, screenshots, and error messages before creating priority-routed tickets.
Diagnostic data collection
Priority-based routing
Ticket status updates
40+ Languages
Starts at $0.02/message
Available 24/7
Get Started
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
Does it integrate with Active Directory for password resets?
Yes, we integrate with Active Directory, Azure AD, Okta, and other identity providers for secure, automated password reset and account unlock.
Can it create tickets in our existing help desk system?
Yes, we integrate with ServiceNow, Jira Service Desk, Zendesk, Freshservice, and other ITSM platforms to create and update tickets.
How does it handle urgent or critical IT issues?
The chatbot recognizes urgency indicators (system down, security incident) and escalates immediately to IT with high priority and direct notification.
Can it help with hardware issues like laptop or phone problems?
Yes, the chatbot provides basic troubleshooting for hardware issues and creates equipment replacement or repair tickets when needed.
Does it support remote workers?
Yes, the chatbot is accessible from anywhere and provides remote-specific support like VPN troubleshooting, home Wi-Fi guidance, and shipping status for equipment.
Can it learn from resolved tickets to improve?
Yes, we can train the chatbot on your historical ticket data and successful resolutions to continuously improve automated support coverage.
FAQ
Does it integrate with Active Directory for password resets?
Yes, we integrate with Active Directory, Azure AD, Okta, and other identity providers for secure, automated password reset and account unlock.
Can it create tickets in our existing help desk system?
Yes, we integrate with ServiceNow, Jira Service Desk, Zendesk, Freshservice, and other ITSM platforms to create and update tickets.
How does it handle urgent or critical IT issues?
The chatbot recognizes urgency indicators (system down, security incident) and escalates immediately to IT with high priority and direct notification.
Can it help with hardware issues like laptop or phone problems?
Yes, the chatbot provides basic troubleshooting for hardware issues and creates equipment replacement or repair tickets when needed.
Does it support remote workers?
Yes, the chatbot is accessible from anywhere and provides remote-specific support like VPN troubleshooting, home Wi-Fi guidance, and shipping status for equipment.
Can it learn from resolved tickets to improve?
Yes, we can train the chatbot on your historical ticket data and successful resolutions to continuously improve automated support coverage.
FAQ
Does it integrate with Active Directory for password resets?
Yes, we integrate with Active Directory, Azure AD, Okta, and other identity providers for secure, automated password reset and account unlock.
Can it create tickets in our existing help desk system?
Yes, we integrate with ServiceNow, Jira Service Desk, Zendesk, Freshservice, and other ITSM platforms to create and update tickets.
How does it handle urgent or critical IT issues?
The chatbot recognizes urgency indicators (system down, security incident) and escalates immediately to IT with high priority and direct notification.
Can it help with hardware issues like laptop or phone problems?
Yes, the chatbot provides basic troubleshooting for hardware issues and creates equipment replacement or repair tickets when needed.
Does it support remote workers?
Yes, the chatbot is accessible from anywhere and provides remote-specific support like VPN troubleshooting, home Wi-Fi guidance, and shipping status for equipment.
Can it learn from resolved tickets to improve?
Yes, we can train the chatbot on your historical ticket data and successful resolutions to continuously improve automated support coverage.
40+ Languages
Starts at $0.02/message
Available 24/7
Get Started
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited