AI Chatbot for IT Incident Reporting & Detection
Accelerate incident detection and reporting with an intelligent AI assistant that guides users through structured incident intake 24/7.
Trusted by businesses worldwide
Why Incident Reporting Needs Automation
IT incidents go unreported or underreported because employees don't know how to describe issues, where to report them, or what information to provide. Delayed or incomplete incident reports slow response times, obscure incident severity, and allow problems to escalate. Wonderchat's incident reporting chatbot automates detection and intake by asking clarifying questions, assessing impact, collecting system details, classifying severity, and creating complete incident records instantly. Users report issues conversationally—"The website is down" or "I can't access email"—and the AI guides them through structured intake, determines urgency, and notifies response teams. Train it on incident taxonomies, severity definitions, response procedures, and system inventories in 5 minutes. The AI handles reporting in 100+ languages, reducing time-to-report by up to 70%. IT operations and service desk teams gain faster incident detection, complete intake documentation, and accurate severity classification. The AI handles routine incident intake while escalating major incidents, security concerns, or widespread outages to incident managers immediately. Transform incident reporting from vague, delayed reports into instant, structured, actionable intelligence.
Easy 5 minute set-up
How Wonderchat Works
Guided Incident Intake
Structured Reporting with Clarifying Questions
Guide users through incident reporting by asking clarifying questions ("Which system is affected?" "When did it start?" "How many users impacted?"), collecting error messages, assessing business impact, and creating complete incident records with all necessary context.
System identification and error message collection
Impact assessment and affected user count
Timeline documentation and reproduction steps
Self-Service Diagnostics
Resolve Issues Before Reporting Incidents
Deflect up to 70% of reported "incidents" by providing instant troubleshooting for common issues. When users report problems, the AI first attempts self-service resolution—VPN reconnection steps, cache clearing, service status checks—creating incidents only when issues persist.
Instant troubleshooting for common problems
Service status and known issue lookups
Self-service resolution before incident creation
System Knowledge Integration
Train on IT Architecture & Service Catalog
Upload system inventories, service catalogs, application dependencies, known issues, on-call schedules, and escalation matrices so the AI accurately identifies affected systems, assesses downstream impacts, and routes incidents to appropriate response teams.
System inventory and application dependencies
Known issues and common failure modes
On-call schedules and escalation matrices
5-minute set up with our native integration
Automate Incident Reporting in 5 Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Incident Detection Analytics
Track Reporting Speed & Issue Trends
Built-in analytics show mean time to report (MTTR), incident volume by system, most frequently reported issues, early detection patterns, and reporting quality metrics to optimize incident response and proactive monitoring.
Mean time to report and detection speed
Incident volume by system and category
Reporting completeness and quality scores
Major Incident Escalation
Alert Response Teams for Critical Issues
Escalate major incidents—system outages, security breaches, widespread service disruptions—to incident managers and response teams immediately with full context including impact scope, affected systems, user count, and business criticality.
System-wide outages affecting all users
Security incidents and potential breaches
Critical business service disruptions
40+ Languages
Starts at $0.02/message
Available 24/7
Start Free Trial
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Free Trial
14-day free trial. No credit card required