AI Chatbot for IT Incident Reporting & Detection

IT incidents go unreported or underreported because employees don't know how to describe issues, where to report them, or what information to provide. Delayed or incomplete incident reports slow response times, obscure incident severity, and allow problems to escalate. Wonderchat's incident reporting chatbot automates detection and intake by asking clarifying questions, assessing impact, collecting system details, classifying severity, and creating complete incident records instantly. Users report issues conversationally—"The website is down" or "I can't access email"—and the AI guides them through structured intake, determines urgency, and notifies response teams. Train it on incident taxonomies, severity definitions, response procedures, and system inventories in 5 minutes. The AI handles reporting in 100+ languages, reducing time-to-report by up to 70%. IT operations and service desk teams gain faster incident detection, complete intake documentation, and accurate severity classification. The AI handles routine incident intake while escalating major incidents, security concerns, or widespread outages to incident managers immediately. Transform incident reporting from vague, delayed reports into instant, structured, actionable intelligence.