AI Chatbot for IT Service Requests & Fulfillment Automation
Streamline IT service requests, automate approvals, and accelerate fulfillment with an intelligent AI assistant that handles requests 24/7.
Trusted by businesses worldwide
Why Service Request Automation Matters
IT teams receive constant service requests—software installations, hardware orders, access provisioning, system configurations, and account setups. Manual request processing creates delays, approval bottlenecks, and frustrated employees waiting days for basic IT needs. Wonderchat's service request chatbot automates intake, validation, approval routing, and fulfillment tracking for common IT requests. Users simply ask "Install Slack on my laptop" or "Request access to finance shared drive," and the AI guides them through requirements, checks eligibility, routes approvals, and tracks fulfillment status. Train it on service catalog, approval workflows, entitlement rules, and fulfillment procedures in 5 minutes. The AI handles requests in 100+ languages, reducing manual processing by up to 70%. IT service desk and operations teams gain automated request intake, faster approval cycles, and improved employee satisfaction. The AI handles routine requests—software installs, password resets, account unlocks—while escalating complex requests requiring custom configuration or security review to service desk analysts. Transform service requests from multi-day ticket queues into instant, self-service fulfillment.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
Sure, please hold on for a second.
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Easy 5 minute set-up
How Wonderchat Works
Request Fulfillment Automation
End-to-End Service Request Workflows
Automate complete request workflows including intake validation, eligibility checks, approval routing (manager, security, finance), automated fulfillment for pre-approved items, tracking and notifications, and closure confirmation.
Request intake and eligibility validation
Multi-stage approval routing and tracking
Automated fulfillment for standard requests
Request Fulfillment Automation
End-to-End Service Request Workflows
Automate complete request workflows including intake validation, eligibility checks, approval routing (manager, security, finance), automated fulfillment for pre-approved items, tracking and notifications, and closure confirmation.
Request intake and eligibility validation
Multi-stage approval routing and tracking
Automated fulfillment for standard requests
Request Fulfillment Automation
End-to-End Service Request Workflows
Automate complete request workflows including intake validation, eligibility checks, approval routing (manager, security, finance), automated fulfillment for pre-approved items, tracking and notifications, and closure confirmation.
Request intake and eligibility validation
Multi-stage approval routing and tracking
Automated fulfillment for standard requests
Self-Service Catalog
Instant Access to Common IT Services
Provide self-service access to software installations, VPN configurations, printer setups, distribution list additions, shared drive access, and equipment orders without creating tickets, deflecting up to 70% of routine service requests.
Software installation guides and license requests
VPN and system configuration instructions
Hardware ordering and equipment tracking
Self-Service Catalog
Instant Access to Common IT Services
Provide self-service access to software installations, VPN configurations, printer setups, distribution list additions, shared drive access, and equipment orders without creating tickets, deflecting up to 70% of routine service requests.
Software installation guides and license requests
VPN and system configuration instructions
Hardware ordering and equipment tracking
Self-Service Catalog
Instant Access to Common IT Services
Provide self-service access to software installations, VPN configurations, printer setups, distribution list additions, shared drive access, and equipment orders without creating tickets, deflecting up to 70% of routine service requests.
Software installation guides and license requests
VPN and system configuration instructions
Hardware ordering and equipment tracking
Service Catalog Integration
Train on ITSM Service Catalog & Policies
Connect to ServiceNow, Zendesk, Freshdesk service catalogs to learn available services, request templates, approval workflows, entitlement rules, SLA targets, and fulfillment procedures for accurate request handling.
Service catalog items and request templates
Approval workflows and entitlement rules
Fulfillment procedures and SLA targets
Service Catalog Integration
Train on ITSM Service Catalog & Policies
Connect to ServiceNow, Zendesk, Freshdesk service catalogs to learn available services, request templates, approval workflows, entitlement rules, SLA targets, and fulfillment procedures for accurate request handling.
Service catalog items and request templates
Approval workflows and entitlement rules
Fulfillment procedures and SLA targets
Service Catalog Integration
Train on ITSM Service Catalog & Policies
Connect to ServiceNow, Zendesk, Freshdesk service catalogs to learn available services, request templates, approval workflows, entitlement rules, SLA targets, and fulfillment procedures for accurate request handling.
Service catalog items and request templates
Approval workflows and entitlement rules
Fulfillment procedures and SLA targets
5-minute set up with our native integration
Automate Service Requests in 5 Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Request Analytics
Track Fulfillment Speed & Popular Services
Built-in analytics show average fulfillment time, most requested services, approval bottlenecks, SLA compliance rates, and self-service adoption to optimize service delivery and identify automation opportunities.
Average fulfillment time by request type
Most popular services and seasonal trends
Approval bottlenecks and SLA performance
Request Analytics
Track Fulfillment Speed & Popular Services
Built-in analytics show average fulfillment time, most requested services, approval bottlenecks, SLA compliance rates, and self-service adoption to optimize service delivery and identify automation opportunities.
Average fulfillment time by request type
Most popular services and seasonal trends
Approval bottlenecks and SLA performance
Request Analytics
Track Fulfillment Speed & Popular Services
Built-in analytics show average fulfillment time, most requested services, approval bottlenecks, SLA compliance rates, and self-service adoption to optimize service delivery and identify automation opportunities.
Average fulfillment time by request type
Most popular services and seasonal trends
Approval bottlenecks and SLA performance
Analyst Escalation
Route Complex Requests to Service Desk
Escalate non-standard requests requiring custom configuration, security reviews, budget approvals, or technical assessments to service desk analysts with full context including user details, business justification, and preliminary eligibility checks.
Custom configuration or non-catalog requests
Security-sensitive access requiring review
Budget-exceeding hardware or software requests
Analyst Escalation
Route Complex Requests to Service Desk
Escalate non-standard requests requiring custom configuration, security reviews, budget approvals, or technical assessments to service desk analysts with full context including user details, business justification, and preliminary eligibility checks.
Custom configuration or non-catalog requests
Security-sensitive access requiring review
Budget-exceeding hardware or software requests
Analyst Escalation
Route Complex Requests to Service Desk
Escalate non-standard requests requiring custom configuration, security reviews, budget approvals, or technical assessments to service desk analysts with full context including user details, business justification, and preliminary eligibility checks.
Custom configuration or non-catalog requests
Security-sensitive access requiring review
Budget-exceeding hardware or software requests
40+ Languages
Starts at $0.02/message
Available 24/7
Start Free Trial
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does the AI chatbot automate IT service requests?
Wonderchat guides users through service request intake by asking qualifying questions ("Which software do you need?" "What's your department?" "Manager approval?"), validating eligibility based on role and entitlements, routing approvals through appropriate workflows (manager, security, budget), and creating fulfillment tasks in your ITSM system. Users receive status updates at each step.
Can the chatbot provide self-service fulfillment for common requests?
Yes, Wonderchat delivers instant self-service for routine requests. Users requesting VPN setup receive step-by-step configuration guides; software installation requests trigger automated license assignment and download links; printer access requests are fulfilled via automated AD group additions—all without creating tickets or waiting for technician intervention.
Does the AI integrate with our service catalog and approval workflows?
Absolutely. Wonderchat connects to ServiceNow, Zendesk, Freshdesk service catalogs to access available services, request forms, approval matrices, entitlement rules, and fulfillment procedures. The AI automatically routes requests through your defined approval chains (manager → security → procurement) and tracks progress until closure.
How does the chatbot handle approval routing and tracking?
When requests require approvals, Wonderchat identifies appropriate approvers based on request type, cost threshold, and security level. It sends approval requests via email, Slack, or in-app notifications, tracks approval status, sends reminders for pending approvals, and updates requesters on progress. This accelerates approval cycles and eliminates manual tracking.
Can the AI deflect requests that don't require tickets?
Yes, up to 70% of routine requests are resolved through self-service guidance. Instead of creating tickets for "How do I install software?" or "Reset my password," the AI provides step-by-step instructions, links to IT knowledge base articles, or automated actions (password reset links, license provisioning) that fulfill requests instantly.
What happens when requests require custom configuration or security review?
Complex, non-standard requests—custom software configurations, elevated access requiring security review, expensive hardware exceeding budget thresholds—are escalated to service desk analysts with full context including user justification, manager pre-approval (if applicable), and preliminary eligibility assessment to accelerate human review.
FAQ
How does the AI chatbot automate IT service requests?
Wonderchat guides users through service request intake by asking qualifying questions ("Which software do you need?" "What's your department?" "Manager approval?"), validating eligibility based on role and entitlements, routing approvals through appropriate workflows (manager, security, budget), and creating fulfillment tasks in your ITSM system. Users receive status updates at each step.
Can the chatbot provide self-service fulfillment for common requests?
Yes, Wonderchat delivers instant self-service for routine requests. Users requesting VPN setup receive step-by-step configuration guides; software installation requests trigger automated license assignment and download links; printer access requests are fulfilled via automated AD group additions—all without creating tickets or waiting for technician intervention.
Does the AI integrate with our service catalog and approval workflows?
Absolutely. Wonderchat connects to ServiceNow, Zendesk, Freshdesk service catalogs to access available services, request forms, approval matrices, entitlement rules, and fulfillment procedures. The AI automatically routes requests through your defined approval chains (manager → security → procurement) and tracks progress until closure.
How does the chatbot handle approval routing and tracking?
When requests require approvals, Wonderchat identifies appropriate approvers based on request type, cost threshold, and security level. It sends approval requests via email, Slack, or in-app notifications, tracks approval status, sends reminders for pending approvals, and updates requesters on progress. This accelerates approval cycles and eliminates manual tracking.
Can the AI deflect requests that don't require tickets?
Yes, up to 70% of routine requests are resolved through self-service guidance. Instead of creating tickets for "How do I install software?" or "Reset my password," the AI provides step-by-step instructions, links to IT knowledge base articles, or automated actions (password reset links, license provisioning) that fulfill requests instantly.
What happens when requests require custom configuration or security review?
Complex, non-standard requests—custom software configurations, elevated access requiring security review, expensive hardware exceeding budget thresholds—are escalated to service desk analysts with full context including user justification, manager pre-approval (if applicable), and preliminary eligibility assessment to accelerate human review.
FAQ
How does the AI chatbot automate IT service requests?
Wonderchat guides users through service request intake by asking qualifying questions ("Which software do you need?" "What's your department?" "Manager approval?"), validating eligibility based on role and entitlements, routing approvals through appropriate workflows (manager, security, budget), and creating fulfillment tasks in your ITSM system. Users receive status updates at each step.
Can the chatbot provide self-service fulfillment for common requests?
Yes, Wonderchat delivers instant self-service for routine requests. Users requesting VPN setup receive step-by-step configuration guides; software installation requests trigger automated license assignment and download links; printer access requests are fulfilled via automated AD group additions—all without creating tickets or waiting for technician intervention.
Does the AI integrate with our service catalog and approval workflows?
Absolutely. Wonderchat connects to ServiceNow, Zendesk, Freshdesk service catalogs to access available services, request forms, approval matrices, entitlement rules, and fulfillment procedures. The AI automatically routes requests through your defined approval chains (manager → security → procurement) and tracks progress until closure.
How does the chatbot handle approval routing and tracking?
When requests require approvals, Wonderchat identifies appropriate approvers based on request type, cost threshold, and security level. It sends approval requests via email, Slack, or in-app notifications, tracks approval status, sends reminders for pending approvals, and updates requesters on progress. This accelerates approval cycles and eliminates manual tracking.
Can the AI deflect requests that don't require tickets?
Yes, up to 70% of routine requests are resolved through self-service guidance. Instead of creating tickets for "How do I install software?" or "Reset my password," the AI provides step-by-step instructions, links to IT knowledge base articles, or automated actions (password reset links, license provisioning) that fulfill requests instantly.
What happens when requests require custom configuration or security review?
Complex, non-standard requests—custom software configurations, elevated access requiring security review, expensive hardware exceeding budget thresholds—are escalated to service desk analysts with full context including user justification, manager pre-approval (if applicable), and preliminary eligibility assessment to accelerate human review.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Free Trial
14-day free trial. No credit card required
The platform to build AI agents that feel human
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© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited