AI Chatbot for Logistics Companies: Automate Customer Support
Logistics support team overwhelmed by tracking requests and rate quote inquiries? Wonderchat automates up to 70% of customer questions about shipments, deliveries, rates, and services with AI trained on your logistics knowledge—freeing teams to focus on complex shipments and customer relationships.
Trusted by businesses worldwide
Why Logistics Companies Deploy AI for Customer Support
Logistics companies handle thousands of customer inquiries daily: shipment tracking, delivery status updates, rate quotes, transit times, service area coverage, documentation requirements, customs procedures, and claim processes. Support teams are overwhelmed answering repetitive questions via phone, email, and web portals—especially during peak shipping seasons. Response delays frustrate customers and create competitive disadvantages. Wonderchat deploys AI chatbots trained on your service offerings, coverage areas, transit times, documentation requirements, and customer policies. Customers get instant answers about tracking, rates, services, and procedures 24/7 via web chat, email, WhatsApp, or phone—deflecting 60-70% of support tickets. Deploy in 5 minutes with no coding required. Train on service guides, rate sheets, coverage maps, and policy documentation.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
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Easy 5 minute set-up
How Wonderchat Works
24/7 Customer Support
Handle Tracking & Rate Inquiries Instantly
Automatically answer customer questions about shipment tracking, delivery status, rate quotes, transit times, service coverage, documentation requirements, and customs procedures without support team intervention.
Tracking requests
Rate quotes
Service inquiries
24/7 Customer Support
Handle Tracking & Rate Inquiries Instantly
Automatically answer customer questions about shipment tracking, delivery status, rate quotes, transit times, service coverage, documentation requirements, and customs procedures without support team intervention.
Tracking requests
Rate quotes
Service inquiries
24/7 Customer Support
Handle Tracking & Rate Inquiries Instantly
Automatically answer customer questions about shipment tracking, delivery status, rate quotes, transit times, service coverage, documentation requirements, and customs procedures without support team intervention.
Tracking requests
Rate quotes
Service inquiries
Shipment Tracking
Provide Real-Time Delivery Updates
Answer tracking inquiries with shipment status, estimated delivery times, current location, and delay notifications based on your logistics data—keeping customers informed without manual lookups.
Shipment status
Delivery estimates
Location updates
Shipment Tracking
Provide Real-Time Delivery Updates
Answer tracking inquiries with shipment status, estimated delivery times, current location, and delay notifications based on your logistics data—keeping customers informed without manual lookups.
Shipment status
Delivery estimates
Location updates
Shipment Tracking
Provide Real-Time Delivery Updates
Answer tracking inquiries with shipment status, estimated delivery times, current location, and delay notifications based on your logistics data—keeping customers informed without manual lookups.
Shipment status
Delivery estimates
Location updates
Logistics Knowledge
Train on Services & Procedures
Upload service guides, rate sheets, coverage maps, transit time charts, documentation requirements, customs procedures, and policy documents to create an AI logistics expert.
Service offerings
Coverage areas
Procedures
Logistics Knowledge
Train on Services & Procedures
Upload service guides, rate sheets, coverage maps, transit time charts, documentation requirements, customs procedures, and policy documents to create an AI logistics expert.
Service offerings
Coverage areas
Procedures
Logistics Knowledge
Train on Services & Procedures
Upload service guides, rate sheets, coverage maps, transit time charts, documentation requirements, customs procedures, and policy documents to create an AI logistics expert.
Service offerings
Coverage areas
Procedures
5-minute set up with our native integration
Deploy Your Logistics AI Chatbot in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Quote Generation
Qualify Rate Quote Requests
Capture shipment details (origin, destination, weight, dimensions, service level) for rate quotes and route qualified requests to sales or pricing teams with complete information.
Shipment details
Service requirements
Sales routing
Quote Generation
Qualify Rate Quote Requests
Capture shipment details (origin, destination, weight, dimensions, service level) for rate quotes and route qualified requests to sales or pricing teams with complete information.
Shipment details
Service requirements
Sales routing
Quote Generation
Qualify Rate Quote Requests
Capture shipment details (origin, destination, weight, dimensions, service level) for rate quotes and route qualified requests to sales or pricing teams with complete information.
Shipment details
Service requirements
Sales routing
Account Manager Escalation
Route Complex Shipments to Experts
Handle routine inquiries automatically while escalating complex shipments, special handling needs, customs issues, or pricing negotiations to account managers with full customer context.
Complex routing
Special handling
Expert escalation
Account Manager Escalation
Route Complex Shipments to Experts
Handle routine inquiries automatically while escalating complex shipments, special handling needs, customs issues, or pricing negotiations to account managers with full customer context.
Complex routing
Special handling
Expert escalation
Account Manager Escalation
Route Complex Shipments to Experts
Handle routine inquiries automatically while escalating complex shipments, special handling needs, customs issues, or pricing negotiations to account managers with full customer context.
Complex routing
Special handling
Expert escalation
40+ Languages
Starts at $0.02/message
Available 24/7
Hire your smart AI Agent to Automate Repetitive Customer Service Queries today!
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
What types of logistics customer questions can the chatbot handle?
The chatbot handles routine inquiries about shipment tracking, delivery status, rate quotes, transit times, service area coverage, documentation requirements, customs procedures, claim processes, and general logistics services. It provides instant answers based on your service offerings and policy documentation.
Can it provide real-time shipment tracking?
Wonderchat provides tracking guidance based on your logistics documentation. For real-time tracking data, it can integrate with TMS (Transportation Management Systems) or tracking APIs via Zapier/n8n on Turbo and Enterprise plans to pull current shipment status, location, and estimated delivery times.
Does it work for international logistics customers?
Yes! Wonderchat supports 100+ languages and automatically responds in the customer's preferred language, even if your documentation is in English. This helps international shippers and consignees get logistics information without language barriers or requiring multilingual support staff.
Can it generate rate quotes automatically?
The chatbot can provide general rate information based on your rate sheets and qualify quote requests by capturing shipment details (origin, destination, weight, dimensions, service level). For specific pricing, it routes qualified requests to your sales or pricing team with complete information for accurate quotes.
What happens with complex shipments or special handling?
The chatbot handles standard logistics inquiries. For complex shipments (hazmat, oversized, temperature-controlled), special handling needs, customs complications, or pricing negotiations, it escalates to account managers or specialists with full conversation history for expert assistance.
Can it integrate with our TMS or CRM?
On Turbo and Enterprise plans, Wonderchat integrates with 5,000+ apps via Zapier/n8n, enabling connections to most TMS platforms, CRM systems, and logistics software through their APIs for real-time tracking data, customer information, and workflow automation.
FAQ
What types of logistics customer questions can the chatbot handle?
The chatbot handles routine inquiries about shipment tracking, delivery status, rate quotes, transit times, service area coverage, documentation requirements, customs procedures, claim processes, and general logistics services. It provides instant answers based on your service offerings and policy documentation.
Can it provide real-time shipment tracking?
Wonderchat provides tracking guidance based on your logistics documentation. For real-time tracking data, it can integrate with TMS (Transportation Management Systems) or tracking APIs via Zapier/n8n on Turbo and Enterprise plans to pull current shipment status, location, and estimated delivery times.
Does it work for international logistics customers?
Yes! Wonderchat supports 100+ languages and automatically responds in the customer's preferred language, even if your documentation is in English. This helps international shippers and consignees get logistics information without language barriers or requiring multilingual support staff.
Can it generate rate quotes automatically?
The chatbot can provide general rate information based on your rate sheets and qualify quote requests by capturing shipment details (origin, destination, weight, dimensions, service level). For specific pricing, it routes qualified requests to your sales or pricing team with complete information for accurate quotes.
What happens with complex shipments or special handling?
The chatbot handles standard logistics inquiries. For complex shipments (hazmat, oversized, temperature-controlled), special handling needs, customs complications, or pricing negotiations, it escalates to account managers or specialists with full conversation history for expert assistance.
Can it integrate with our TMS or CRM?
On Turbo and Enterprise plans, Wonderchat integrates with 5,000+ apps via Zapier/n8n, enabling connections to most TMS platforms, CRM systems, and logistics software through their APIs for real-time tracking data, customer information, and workflow automation.
FAQ
What types of logistics customer questions can the chatbot handle?
The chatbot handles routine inquiries about shipment tracking, delivery status, rate quotes, transit times, service area coverage, documentation requirements, customs procedures, claim processes, and general logistics services. It provides instant answers based on your service offerings and policy documentation.
Can it provide real-time shipment tracking?
Wonderchat provides tracking guidance based on your logistics documentation. For real-time tracking data, it can integrate with TMS (Transportation Management Systems) or tracking APIs via Zapier/n8n on Turbo and Enterprise plans to pull current shipment status, location, and estimated delivery times.
Does it work for international logistics customers?
Yes! Wonderchat supports 100+ languages and automatically responds in the customer's preferred language, even if your documentation is in English. This helps international shippers and consignees get logistics information without language barriers or requiring multilingual support staff.
Can it generate rate quotes automatically?
The chatbot can provide general rate information based on your rate sheets and qualify quote requests by capturing shipment details (origin, destination, weight, dimensions, service level). For specific pricing, it routes qualified requests to your sales or pricing team with complete information for accurate quotes.
What happens with complex shipments or special handling?
The chatbot handles standard logistics inquiries. For complex shipments (hazmat, oversized, temperature-controlled), special handling needs, customs complications, or pricing negotiations, it escalates to account managers or specialists with full conversation history for expert assistance.
Can it integrate with our TMS or CRM?
On Turbo and Enterprise plans, Wonderchat integrates with 5,000+ apps via Zapier/n8n, enabling connections to most TMS platforms, CRM systems, and logistics software through their APIs for real-time tracking data, customer information, and workflow automation.
40+ Languages
Starts at $0.02/message
Available 24/7
Hire your smart AI Agent to Automate Repetitive Customer Service Queries today!
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited