AI Chatbot for Telemedicine Pre-Screening & Patient Triage

Streamline virtual visit preparation with an intelligent AI assistant that pre-screens patients, collects symptoms, and optimizes telemedicine encounters.

Trusted by businesses worldwide

Why Telemedicine Pre-Screening Needs Automation

Telemedicine visits suffer from poor preparation—patients join without completing required intake, providers lack symptom context before the visit, and time is wasted on administrative collection that could have been done beforehand. This reduces visit quality, clinical efficiency, and patient satisfaction. Wonderchat's telemedicine pre-screening chatbot prepares patients for virtual visits by collecting symptom details, medical history, current medications, vital signs patients can measure at home, and reason for visit—before the provider joins. Clinicians start every telemedicine encounter fully informed. Train it on pre-screening protocols, symptom collection guides, and visit preparation requirements in 5 minutes. The AI works in 100+ languages, reducing visit preparation time by up to 70%. Telemedicine providers gain higher quality virtual visits, better-prepared clinicians, and improved patient outcomes. The AI collects comprehensive pre-visit context while flagging patients whose symptoms suggest they need in-person or emergency care rather than a virtual visit. Transform telemedicine from reactive conversations into prepared, efficient clinical encounters.

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Easy 5 minute set-up

How Wonderchat Works

Pre-Visit Screening Workflows

Structured Symptom & History Collection

Guide patients through comprehensive pre-screening before virtual visits—chief complaint and symptom timeline, severity scale, associated symptoms, medication list, relevant medical history, and at-home vitals (temperature, blood pressure, blood sugar) if available.

Chief complaint and symptom description

Symptom severity and timeline

Current medications and relevant history

Pre-Visit Screening Workflows

Structured Symptom & History Collection

Guide patients through comprehensive pre-screening before virtual visits—chief complaint and symptom timeline, severity scale, associated symptoms, medication list, relevant medical history, and at-home vitals (temperature, blood pressure, blood sugar) if available.

Chief complaint and symptom description

Symptom severity and timeline

Current medications and relevant history

Pre-Visit Screening Workflows

Structured Symptom & History Collection

Guide patients through comprehensive pre-screening before virtual visits—chief complaint and symptom timeline, severity scale, associated symptoms, medication list, relevant medical history, and at-home vitals (temperature, blood pressure, blood sugar) if available.

Chief complaint and symptom description

Symptom severity and timeline

Current medications and relevant history

Visit Preparation Support

Instant Answers to Telemedicine Questions

Deflect up to 70% of telemedicine preparation questions about how to join the visit, technical requirements, what to have ready, and what the provider will need—ensuring patients arrive prepared for productive virtual encounters.

How to access and join the telemedicine platform

Technical requirements and troubleshooting

What to prepare and have ready for the visit

Visit Preparation Support

Instant Answers to Telemedicine Questions

Deflect up to 70% of telemedicine preparation questions about how to join the visit, technical requirements, what to have ready, and what the provider will need—ensuring patients arrive prepared for productive virtual encounters.

How to access and join the telemedicine platform

Technical requirements and troubleshooting

What to prepare and have ready for the visit

Visit Preparation Support

Instant Answers to Telemedicine Questions

Deflect up to 70% of telemedicine preparation questions about how to join the visit, technical requirements, what to have ready, and what the provider will need—ensuring patients arrive prepared for productive virtual encounters.

How to access and join the telemedicine platform

Technical requirements and troubleshooting

What to prepare and have ready for the visit

Care Level Triage

Identify Patients Needing In-Person Care

Assess whether patient symptoms are appropriate for telemedicine or require in-person or emergency care. Guardrails redirect patients with serious symptoms, injuries requiring physical examination, or emergency conditions to appropriate higher-acuity care.

Emergency symptom identification and redirection

In-person care requirement assessment

Appropriate telemedicine eligibility confirmation

Care Level Triage

Identify Patients Needing In-Person Care

Assess whether patient symptoms are appropriate for telemedicine or require in-person or emergency care. Guardrails redirect patients with serious symptoms, injuries requiring physical examination, or emergency conditions to appropriate higher-acuity care.

Emergency symptom identification and redirection

In-person care requirement assessment

Appropriate telemedicine eligibility confirmation

Care Level Triage

Identify Patients Needing In-Person Care

Assess whether patient symptoms are appropriate for telemedicine or require in-person or emergency care. Guardrails redirect patients with serious symptoms, injuries requiring physical examination, or emergency conditions to appropriate higher-acuity care.

Emergency symptom identification and redirection

In-person care requirement assessment

Appropriate telemedicine eligibility confirmation

5-minute set up with our native integration

Deploy Your Telemedicine Screener in 5 Minutes

1

Create your AI chatbot – Pick the perfect AI model fit for your support needs.

2

Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.

3

Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.

4

Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.

Clinical Protocol Integration

Train on Screening Protocols & Visit Types

Upload pre-screening protocols by visit type (acute illness, chronic disease management, mental health, dermatology), at-home vital sign guidance, symptom collection frameworks, and telemedicine platform instructions for accurate, visit-specific pre-screening.

Pre-screening protocols by specialty and visit type

Symptom collection frameworks and severity scales

Telemedicine platform access and technical guides

Clinical Protocol Integration

Train on Screening Protocols & Visit Types

Upload pre-screening protocols by visit type (acute illness, chronic disease management, mental health, dermatology), at-home vital sign guidance, symptom collection frameworks, and telemedicine platform instructions for accurate, visit-specific pre-screening.

Pre-screening protocols by specialty and visit type

Symptom collection frameworks and severity scales

Telemedicine platform access and technical guides

Clinical Protocol Integration

Train on Screening Protocols & Visit Types

Upload pre-screening protocols by visit type (acute illness, chronic disease management, mental health, dermatology), at-home vital sign guidance, symptom collection frameworks, and telemedicine platform instructions for accurate, visit-specific pre-screening.

Pre-screening protocols by specialty and visit type

Symptom collection frameworks and severity scales

Telemedicine platform access and technical guides

Clinical Staff Notification

Alert Providers to Complex Cases Before Visits

Send pre-screened patient summaries to providers before virtual visits, flagging patients with complex symptom profiles, multiple conditions, urgent concerns, or those who may be better served by in-person care—enabling targeted, prepared clinical encounters.

Pre-screened patient summaries for providers

Urgent symptom flags and escalation alerts

In-person care redirections and follow-up needs

Clinical Staff Notification

Alert Providers to Complex Cases Before Visits

Send pre-screened patient summaries to providers before virtual visits, flagging patients with complex symptom profiles, multiple conditions, urgent concerns, or those who may be better served by in-person care—enabling targeted, prepared clinical encounters.

Pre-screened patient summaries for providers

Urgent symptom flags and escalation alerts

In-person care redirections and follow-up needs

Clinical Staff Notification

Alert Providers to Complex Cases Before Visits

Send pre-screened patient summaries to providers before virtual visits, flagging patients with complex symptom profiles, multiple conditions, urgent concerns, or those who may be better served by in-person care—enabling targeted, prepared clinical encounters.

Pre-screened patient summaries for providers

Urgent symptom flags and escalation alerts

In-person care redirections and follow-up needs

40+ Languages

Starts at $0.02/message

Available 24/7

Start Free Trial

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Industry Grade Compliance

Wonderchat is GDPR compliant and AICPA SOC 2 Certified.

FAQ

How does the AI chatbot prepare patients for telemedicine visits?

Wonderchat guides patients through structured pre-screening before their virtual visit—asking about their main concern, symptom timeline, severity, associated symptoms, and current medications. The AI collects at-home vital signs patients can measure (temperature, blood pressure, pulse oximetry) and organizes this information for the provider, ensuring the clinical encounter begins with complete context.

Can the AI determine if a patient's condition is appropriate for telemedicine?

Yes, Wonderchat includes clinical triage guardrails that assess whether patient symptoms are appropriate for virtual care. Symptoms suggesting emergencies (severe chest pain, respiratory distress, stroke symptoms) trigger immediate direction to emergency services. Conditions requiring physical examination (suspected fractures, skin wounds) direct patients to in-person care. Appropriate telemedicine cases proceed to pre-screening completion.

How does the chatbot handle mental health telemedicine pre-screening?

For mental health virtual visits, Wonderchat uses sensitive, trauma-informed pre-screening workflows that collect information about current mood, symptoms, medications, and safety concerns. The AI is configured to recognize acute safety risks—expressions of self-harm or crisis—and immediately escalate to clinical staff or crisis resources rather than proceeding with routine pre-screening.

Can the AI collect pre-screening in multiple languages?

Yes, Wonderchat supports 100+ languages. For diverse telemedicine patient populations, the AI conducts complete pre-screening in the patient's preferred language—ensuring providers receive comprehensive symptom information regardless of the patient's primary language, eliminating language barriers in virtual care.

Does the pre-screening information go directly to the provider?

Wonderchat can be configured to pass pre-screened patient information to providers via your EHR integration, Zapier automation, or clinical communication platforms. Providers receive a structured pre-visit summary—chief complaint, symptom details, medications, and flagged concerns—before joining the virtual visit, enabling more focused and efficient clinical encounters.

How quickly can telemedicine providers deploy the pre-screening chatbot?

Setup takes just 5 minutes. Upload pre-screening protocols by visit type, symptom collection frameworks, telemedicine platform guides, and clinical triage criteria. Configure safety guardrails for emergency escalation, customize for your specialty mix, and deploy via appointment confirmation links or patient portal for automatic pre-visit completion.

FAQ

How does the AI chatbot prepare patients for telemedicine visits?

Wonderchat guides patients through structured pre-screening before their virtual visit—asking about their main concern, symptom timeline, severity, associated symptoms, and current medications. The AI collects at-home vital signs patients can measure (temperature, blood pressure, pulse oximetry) and organizes this information for the provider, ensuring the clinical encounter begins with complete context.

Can the AI determine if a patient's condition is appropriate for telemedicine?

Yes, Wonderchat includes clinical triage guardrails that assess whether patient symptoms are appropriate for virtual care. Symptoms suggesting emergencies (severe chest pain, respiratory distress, stroke symptoms) trigger immediate direction to emergency services. Conditions requiring physical examination (suspected fractures, skin wounds) direct patients to in-person care. Appropriate telemedicine cases proceed to pre-screening completion.

How does the chatbot handle mental health telemedicine pre-screening?

For mental health virtual visits, Wonderchat uses sensitive, trauma-informed pre-screening workflows that collect information about current mood, symptoms, medications, and safety concerns. The AI is configured to recognize acute safety risks—expressions of self-harm or crisis—and immediately escalate to clinical staff or crisis resources rather than proceeding with routine pre-screening.

Can the AI collect pre-screening in multiple languages?

Yes, Wonderchat supports 100+ languages. For diverse telemedicine patient populations, the AI conducts complete pre-screening in the patient's preferred language—ensuring providers receive comprehensive symptom information regardless of the patient's primary language, eliminating language barriers in virtual care.

Does the pre-screening information go directly to the provider?

Wonderchat can be configured to pass pre-screened patient information to providers via your EHR integration, Zapier automation, or clinical communication platforms. Providers receive a structured pre-visit summary—chief complaint, symptom details, medications, and flagged concerns—before joining the virtual visit, enabling more focused and efficient clinical encounters.

How quickly can telemedicine providers deploy the pre-screening chatbot?

Setup takes just 5 minutes. Upload pre-screening protocols by visit type, symptom collection frameworks, telemedicine platform guides, and clinical triage criteria. Configure safety guardrails for emergency escalation, customize for your specialty mix, and deploy via appointment confirmation links or patient portal for automatic pre-visit completion.

FAQ

How does the AI chatbot prepare patients for telemedicine visits?

Wonderchat guides patients through structured pre-screening before their virtual visit—asking about their main concern, symptom timeline, severity, associated symptoms, and current medications. The AI collects at-home vital signs patients can measure (temperature, blood pressure, pulse oximetry) and organizes this information for the provider, ensuring the clinical encounter begins with complete context.

Can the AI determine if a patient's condition is appropriate for telemedicine?

Yes, Wonderchat includes clinical triage guardrails that assess whether patient symptoms are appropriate for virtual care. Symptoms suggesting emergencies (severe chest pain, respiratory distress, stroke symptoms) trigger immediate direction to emergency services. Conditions requiring physical examination (suspected fractures, skin wounds) direct patients to in-person care. Appropriate telemedicine cases proceed to pre-screening completion.

How does the chatbot handle mental health telemedicine pre-screening?

For mental health virtual visits, Wonderchat uses sensitive, trauma-informed pre-screening workflows that collect information about current mood, symptoms, medications, and safety concerns. The AI is configured to recognize acute safety risks—expressions of self-harm or crisis—and immediately escalate to clinical staff or crisis resources rather than proceeding with routine pre-screening.

Can the AI collect pre-screening in multiple languages?

Yes, Wonderchat supports 100+ languages. For diverse telemedicine patient populations, the AI conducts complete pre-screening in the patient's preferred language—ensuring providers receive comprehensive symptom information regardless of the patient's primary language, eliminating language barriers in virtual care.

Does the pre-screening information go directly to the provider?

Wonderchat can be configured to pass pre-screened patient information to providers via your EHR integration, Zapier automation, or clinical communication platforms. Providers receive a structured pre-visit summary—chief complaint, symptom details, medications, and flagged concerns—before joining the virtual visit, enabling more focused and efficient clinical encounters.

How quickly can telemedicine providers deploy the pre-screening chatbot?

Setup takes just 5 minutes. Upload pre-screening protocols by visit type, symptom collection frameworks, telemedicine platform guides, and clinical triage criteria. Configure safety guardrails for emergency escalation, customize for your specialty mix, and deploy via appointment confirmation links or patient portal for automatic pre-visit completion.

40+ Languages

Starts at $0.02/message

Available 24/7

Start Free Trial

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