AI Chatbot with Knowledge Base for Accurate Customer Support
Train Wonderchat's AI on your documents and websites to deliver accurate, source-attributed answers. Deflect up to 70% of support tickets while providing verifiable information 24/7.
Trusted by businesses worldwide
Why Knowledge-Based AI Chatbots Matter
Traditional chatbots often fail by providing generic or incorrect answers, frustrating customers and damaging trust. Wonderchat's knowledge base-powered AI solves this problem by training on your specific content. Our platform bridges the gap between conversational AI and accurate information retrieval. Every answer is attributed to its original source, eliminating AI hallucination while providing instant, human-like responses to complex queries. Whether you're clarifying intricate policies, providing product details, or answering compliance questions, Wonderchat ensures your customers and employees always receive verifiable information they can trust.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
Sure, please hold on for a second.
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Please confirm that you would like to upgrade to Wonderchat Enterprise. Your Visa card ending in 1234 will be charged $480.00 a year.
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Easy 5 minute set-up
How Wonderchat Works
Source-Verified Knowledge Base
Train AI on Your Specific Content
Quickly train your AI chatbot on websites, documents, and files to create a comprehensive knowledge base that delivers accurate, source-attributed answers to complex customer queries.
Upload PDFs and documents
Crawl website content
Sync with help desks
Source-Verified Knowledge Base
Train AI on Your Specific Content
Quickly train your AI chatbot on websites, documents, and files to create a comprehensive knowledge base that delivers accurate, source-attributed answers to complex customer queries.
Upload PDFs and documents
Crawl website content
Sync with help desks
Source-Verified Knowledge Base
Train AI on Your Specific Content
Quickly train your AI chatbot on websites, documents, and files to create a comprehensive knowledge base that delivers accurate, source-attributed answers to complex customer queries.
Upload PDFs and documents
Crawl website content
Sync with help desks
Eliminate AI Hallucinations
Ensure Information Accuracy
Maintain information integrity with built-in hallucination detection and correction. When the AI provides inaccurate information, administrators can intervene and train it to avoid similar mistakes.
Source attribution
Manual corrections
Continuous improvement
Eliminate AI Hallucinations
Ensure Information Accuracy
Maintain information integrity with built-in hallucination detection and correction. When the AI provides inaccurate information, administrators can intervene and train it to avoid similar mistakes.
Source attribution
Manual corrections
Continuous improvement
Eliminate AI Hallucinations
Ensure Information Accuracy
Maintain information integrity with built-in hallucination detection and correction. When the AI provides inaccurate information, administrators can intervene and train it to avoid similar mistakes.
Source attribution
Manual corrections
Continuous improvement
Unified Knowledge Search
Transform Data into Answers
Our advanced AI search engine ingests thousands of pages and documents, transforming fragmented data into a unified, intelligent knowledge base that delivers precise, verifiable answers.
Comprehensive website crawling
Multi-format document support
Automatic re-crawling
Unified Knowledge Search
Transform Data into Answers
Our advanced AI search engine ingests thousands of pages and documents, transforming fragmented data into a unified, intelligent knowledge base that delivers precise, verifiable answers.
Comprehensive website crawling
Multi-format document support
Automatic re-crawling
Unified Knowledge Search
Transform Data into Answers
Our advanced AI search engine ingests thousands of pages and documents, transforming fragmented data into a unified, intelligent knowledge base that delivers precise, verifiable answers.
Comprehensive website crawling
Multi-format document support
Automatic re-crawling
5-minute set up
Set Up Your Knowledge-Based AI Chatbot in Minutes
1
Select the Right AI Model – Pick the perfect fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
24/7 Customer Support
Handle Repetitive Questions Instantly
Reduce support workload by automating responses to common queries with consistent, accurate information. Free up human agents while providing instant answers around the clock.
70% ticket deflection
Multilingual support
Consistent responses
24/7 Customer Support
Handle Repetitive Questions Instantly
Reduce support workload by automating responses to common queries with consistent, accurate information. Free up human agents while providing instant answers around the clock.
70% ticket deflection
Multilingual support
Consistent responses
24/7 Customer Support
Handle Repetitive Questions Instantly
Reduce support workload by automating responses to common queries with consistent, accurate information. Free up human agents while providing instant answers around the clock.
70% ticket deflection
Multilingual support
Consistent responses
Seamless Escalation Path
Smart Human Handoff
When complex issues arise, ensure a smooth transition from AI to human support through email notifications or direct connection to live agents via a built-in chat interface.
Custom handover forms
Department-based routing
Conversation history transfer
Seamless Escalation Path
Smart Human Handoff
When complex issues arise, ensure a smooth transition from AI to human support through email notifications or direct connection to live agents via a built-in chat interface.
Custom handover forms
Department-based routing
Conversation history transfer
Seamless Escalation Path
Smart Human Handoff
When complex issues arise, ensure a smooth transition from AI to human support through email notifications or direct connection to live agents via a built-in chat interface.
Custom handover forms
Department-based routing
Conversation history transfer
40+ Languages
Starts at $0.02/message
Available 24/7
Build Your AI Chatbot with Knowledge Base
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
What makes Wonderchat different from other AI chatbots?
Wonderchat stands apart by combining conversational AI with a verifiable knowledge base. Unlike generic chatbots that often provide inaccurate information, our solution trains on your specific content (websites, documents, help desks) to deliver source-attributed answers. This eliminates AI hallucinations while maintaining natural conversation flow. We also offer continuous learning capabilities, allowing the AI to improve from real interactions while providing administrators tools to correct any inaccuracies, ensuring your knowledge base remains reliable and up-to-date.
How does the knowledge base integration work?
Wonderchat creates your knowledge base by ingesting content from multiple sources: website crawling, document uploads (PDF, DOCX, TXT), and help desk integrations. Our advanced AI indexes this information and learns to understand relationships between concepts. When a user asks a question, the AI searches this knowledge base to find relevant information, then formulates a natural response with citations to the original sources. The platform supports automatic re-crawling to keep information current, and administrators can manually add corrections when needed.
Can I customize the AI chatbot to match my brand?
Yes, Wonderchat offers comprehensive customization options. You can adjust the chat widget's appearance to match your brand colors and style, customize welcome messages and conversation flows, and fine-tune the AI's tone to align with your brand voice. Beyond aesthetics, you can create custom workflows for specific use cases like lead generation or support ticket creation, ensuring the chatbot represents your brand consistently while addressing your unique business needs.
What types of files can I use to build my knowledge base?
Wonderchat supports a wide range of file formats to build your knowledge base, including PDFs, Word documents (DOCX), text files (TXT), and more. You can also crawl website content and integrate with help desk systems to incorporate existing knowledge articles. This flexibility allows you to consolidate information from various sources into a unified knowledge base, ensuring your AI chatbot has access to all relevant information regardless of where it's stored.
How do you prevent AI hallucinations or incorrect answers?
We prevent AI hallucinations through several robust mechanisms. First, by training the AI on your specific content rather than generic data, it's equipped with accurate information relevant to your business. Second, every answer includes source attribution, so users can verify the information's origin. Our platform also features hallucination detection and correction tools that allow administrators to identify and fix inaccurate responses. When the AI encounters a question outside its knowledge base, it can acknowledge limitations rather than fabricating answers, maintaining trust with your users.
Can the chatbot escalate complex issues to human agents?
Yes, Wonderchat provides seamless escalation paths for complex issues. The AI can recognize when a query requires human intervention and facilitate a smooth handoff through email notifications, help desk ticket creation, or direct connection to live agents via our built-in chat interface. You can customize the escalation triggers, handover forms to collect necessary information, and routing logic to direct queries to the appropriate department or agent. This ensures no customer query goes unanswered while maintaining efficiency in your support operations.
FAQ
What makes Wonderchat different from other AI chatbots?
Wonderchat stands apart by combining conversational AI with a verifiable knowledge base. Unlike generic chatbots that often provide inaccurate information, our solution trains on your specific content (websites, documents, help desks) to deliver source-attributed answers. This eliminates AI hallucinations while maintaining natural conversation flow. We also offer continuous learning capabilities, allowing the AI to improve from real interactions while providing administrators tools to correct any inaccuracies, ensuring your knowledge base remains reliable and up-to-date.
How does the knowledge base integration work?
Wonderchat creates your knowledge base by ingesting content from multiple sources: website crawling, document uploads (PDF, DOCX, TXT), and help desk integrations. Our advanced AI indexes this information and learns to understand relationships between concepts. When a user asks a question, the AI searches this knowledge base to find relevant information, then formulates a natural response with citations to the original sources. The platform supports automatic re-crawling to keep information current, and administrators can manually add corrections when needed.
Can I customize the AI chatbot to match my brand?
Yes, Wonderchat offers comprehensive customization options. You can adjust the chat widget's appearance to match your brand colors and style, customize welcome messages and conversation flows, and fine-tune the AI's tone to align with your brand voice. Beyond aesthetics, you can create custom workflows for specific use cases like lead generation or support ticket creation, ensuring the chatbot represents your brand consistently while addressing your unique business needs.
What types of files can I use to build my knowledge base?
Wonderchat supports a wide range of file formats to build your knowledge base, including PDFs, Word documents (DOCX), text files (TXT), and more. You can also crawl website content and integrate with help desk systems to incorporate existing knowledge articles. This flexibility allows you to consolidate information from various sources into a unified knowledge base, ensuring your AI chatbot has access to all relevant information regardless of where it's stored.
How do you prevent AI hallucinations or incorrect answers?
We prevent AI hallucinations through several robust mechanisms. First, by training the AI on your specific content rather than generic data, it's equipped with accurate information relevant to your business. Second, every answer includes source attribution, so users can verify the information's origin. Our platform also features hallucination detection and correction tools that allow administrators to identify and fix inaccurate responses. When the AI encounters a question outside its knowledge base, it can acknowledge limitations rather than fabricating answers, maintaining trust with your users.
Can the chatbot escalate complex issues to human agents?
Yes, Wonderchat provides seamless escalation paths for complex issues. The AI can recognize when a query requires human intervention and facilitate a smooth handoff through email notifications, help desk ticket creation, or direct connection to live agents via our built-in chat interface. You can customize the escalation triggers, handover forms to collect necessary information, and routing logic to direct queries to the appropriate department or agent. This ensures no customer query goes unanswered while maintaining efficiency in your support operations.
FAQ
What makes Wonderchat different from other AI chatbots?
Wonderchat stands apart by combining conversational AI with a verifiable knowledge base. Unlike generic chatbots that often provide inaccurate information, our solution trains on your specific content (websites, documents, help desks) to deliver source-attributed answers. This eliminates AI hallucinations while maintaining natural conversation flow. We also offer continuous learning capabilities, allowing the AI to improve from real interactions while providing administrators tools to correct any inaccuracies, ensuring your knowledge base remains reliable and up-to-date.
How does the knowledge base integration work?
Wonderchat creates your knowledge base by ingesting content from multiple sources: website crawling, document uploads (PDF, DOCX, TXT), and help desk integrations. Our advanced AI indexes this information and learns to understand relationships between concepts. When a user asks a question, the AI searches this knowledge base to find relevant information, then formulates a natural response with citations to the original sources. The platform supports automatic re-crawling to keep information current, and administrators can manually add corrections when needed.
Can I customize the AI chatbot to match my brand?
Yes, Wonderchat offers comprehensive customization options. You can adjust the chat widget's appearance to match your brand colors and style, customize welcome messages and conversation flows, and fine-tune the AI's tone to align with your brand voice. Beyond aesthetics, you can create custom workflows for specific use cases like lead generation or support ticket creation, ensuring the chatbot represents your brand consistently while addressing your unique business needs.
What types of files can I use to build my knowledge base?
Wonderchat supports a wide range of file formats to build your knowledge base, including PDFs, Word documents (DOCX), text files (TXT), and more. You can also crawl website content and integrate with help desk systems to incorporate existing knowledge articles. This flexibility allows you to consolidate information from various sources into a unified knowledge base, ensuring your AI chatbot has access to all relevant information regardless of where it's stored.
How do you prevent AI hallucinations or incorrect answers?
We prevent AI hallucinations through several robust mechanisms. First, by training the AI on your specific content rather than generic data, it's equipped with accurate information relevant to your business. Second, every answer includes source attribution, so users can verify the information's origin. Our platform also features hallucination detection and correction tools that allow administrators to identify and fix inaccurate responses. When the AI encounters a question outside its knowledge base, it can acknowledge limitations rather than fabricating answers, maintaining trust with your users.
Can the chatbot escalate complex issues to human agents?
Yes, Wonderchat provides seamless escalation paths for complex issues. The AI can recognize when a query requires human intervention and facilitate a smooth handoff through email notifications, help desk ticket creation, or direct connection to live agents via our built-in chat interface. You can customize the escalation triggers, handover forms to collect necessary information, and routing logic to direct queries to the appropriate department or agent. This ensures no customer query goes unanswered while maintaining efficiency in your support operations.
40+ Languages
Starts at $0.02/message
Available 24/7
Build Your AI Chatbot with Knowledge Base
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited