Chatbot Support for Automated Customer Service That Reduces Response Times
Deploy a no-code AI chatbot trained on your unique content to deflect up to 70% of common support queries. Provide instant, accurate answers 24/7 while your human agents focus on complex issues.
Trusted by businesses worldwide
Why AI Chatbots Transform Customer Service
Customer service teams face mounting pressure: increasing ticket volumes, expectations for instant responses, and the need to maintain quality with limited resources. Wonderchat's AI chatbot solution addresses these challenges by providing human-like automated support trained specifically on your knowledge base. Our platform bridges the gap between conversational AI and accurate information retrieval, ensuring customers receive instant, verifiable answers while reducing support costs. With capabilities to handle common inquiries across multiple languages and integrate with your existing systems, Wonderchat empowers your team to deliver superior customer experiences at scale.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
Automate Common Customer Inquiries
Handle Repetitive Questions with High Accuracy
Wonderchat excels at answering frequently asked questions with consistent, precise information, reducing the workload on human support agents while providing 24/7 customer service.
Deflect up to 70% of queries
Consistent accurate responses
24/7 instant support
Automate Common Customer Inquiries
Handle Repetitive Questions with High Accuracy
Wonderchat excels at answering frequently asked questions with consistent, precise information, reducing the workload on human support agents while providing 24/7 customer service.
Deflect up to 70% of queries
Consistent accurate responses
24/7 instant support
Automate Common Customer Inquiries
Handle Repetitive Questions with High Accuracy
Wonderchat excels at answering frequently asked questions with consistent, precise information, reducing the workload on human support agents while providing 24/7 customer service.
Deflect up to 70% of queries
Consistent accurate responses
24/7 instant support
Knowledge Base Integration
Train AI on Your Unique Support Content
Quickly feed your website content, support documents, and help desk articles into Wonderchat to create an AI that knows everything about your products, services, and policies.
Upload PDF, DOCX files
Crawl website content
Sync with help desks
Knowledge Base Integration
Train AI on Your Unique Support Content
Quickly feed your website content, support documents, and help desk articles into Wonderchat to create an AI that knows everything about your products, services, and policies.
Upload PDF, DOCX files
Crawl website content
Sync with help desks
Knowledge Base Integration
Train AI on Your Unique Support Content
Quickly feed your website content, support documents, and help desk articles into Wonderchat to create an AI that knows everything about your products, services, and policies.
Upload PDF, DOCX files
Crawl website content
Sync with help desks
Escalation Management
Smooth Human Handoff When Needed
Ensure complex issues get proper attention with seamless transitions from AI to human support, either through email notifications or direct connection to a live agent via built-in chat.
Smart escalation triggers
Contextual handover
No customer query lost
Escalation Management
Smooth Human Handoff When Needed
Ensure complex issues get proper attention with seamless transitions from AI to human support, either through email notifications or direct connection to a live agent via built-in chat.
Smart escalation triggers
Contextual handover
No customer query lost
Escalation Management
Smooth Human Handoff When Needed
Ensure complex issues get proper attention with seamless transitions from AI to human support, either through email notifications or direct connection to a live agent via built-in chat.
Smart escalation triggers
Contextual handover
No customer query lost
5-minute set up
Set Up Automated Customer Service in Minutes
1
Select the Right AI Model – Pick the perfect fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Continuous Improvement
Eliminate AI Hallucinations
Maintain accuracy with Wonderchat's learning and correction system. When the AI gives inaccurate answers, administrators can correct responses and train the AI to avoid similar mistakes.
Source-attributed answers
Admin correction tools
Constantly improving AI
Continuous Improvement
Eliminate AI Hallucinations
Maintain accuracy with Wonderchat's learning and correction system. When the AI gives inaccurate answers, administrators can correct responses and train the AI to avoid similar mistakes.
Source-attributed answers
Admin correction tools
Constantly improving AI
Continuous Improvement
Eliminate AI Hallucinations
Maintain accuracy with Wonderchat's learning and correction system. When the AI gives inaccurate answers, administrators can correct responses and train the AI to avoid similar mistakes.
Source-attributed answers
Admin correction tools
Constantly improving AI
Performance Insights
Track Customer Service Metrics
Monitor your chatbot's performance with comprehensive analytics on user engagement, popular queries, resolution rates, and potential knowledge gaps to optimize your automated customer service.
Resolution rate tracking
Identify information gaps
Measure support deflection
Performance Insights
Track Customer Service Metrics
Monitor your chatbot's performance with comprehensive analytics on user engagement, popular queries, resolution rates, and potential knowledge gaps to optimize your automated customer service.
Resolution rate tracking
Identify information gaps
Measure support deflection
Performance Insights
Track Customer Service Metrics
Monitor your chatbot's performance with comprehensive analytics on user engagement, popular queries, resolution rates, and potential knowledge gaps to optimize your automated customer service.
Resolution rate tracking
Identify information gaps
Measure support deflection
40+ Languages
Starts at $0.02/message
Available 24/7
Deploy Your Customer Service Chatbot
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How quickly can I deploy a customer service chatbot?
You can create and deploy a fully functional AI chatbot for customer service in under 5 minutes using Wonderchat's no-code platform. Simply upload your support documents (PDF, DOCX, TXT), crawl your website content, or sync with your existing help desk system like Zendesk, and the AI will be trained on your unique support information. Once deployed, your chatbot can immediately begin handling customer inquiries 24/7, providing instant responses while continuously learning from interactions.
What percentage of support tickets can an AI chatbot handle?
Wonderchat's AI chatbot can deflect up to 70% of common support queries, significantly reducing your ticket volume. The exact percentage varies depending on your industry and the complexity of customer questions, but most businesses see substantial ticket reduction within the first month of deployment. The chatbot excels at handling repetitive questions about product features, pricing, policies, troubleshooting steps, and other frequently asked questions, allowing your human agents to focus on more complex or sensitive customer issues.
How does the AI chatbot integrate with our existing support systems?
Wonderchat integrates seamlessly with your current customer service tech stack, including popular helpdesks (Zendesk, Freshdesk), CRMs (HubSpot), and communication tools. The platform features native integrations with these systems plus a Zapier connection for thousands of additional applications. For enterprise needs, Wonderchat offers a REST API and JavaScript SDK for custom integrations with proprietary systems. This ensures the chatbot works alongside your existing workflow, creating tickets when needed and providing a consistent experience across all customer touchpoints.
What happens when the chatbot can't answer a customer's question?
When the AI encounters a question it can't answer confidently, Wonderchat's smart handoff system ensures no customer is left without help. The chatbot can collect relevant information from the customer and either create a support ticket in your help desk, send an email notification to your team, or transfer the conversation directly to a live agent through the built-in chat interface. You can customize the handoff triggers based on specific conditions, such as the AI's confidence level, the number of back-and-forth messages, or explicit customer requests for human assistance.
How does the chatbot maintain accuracy and prevent misinformation?
Wonderchat ensures accuracy through source attribution and continuous learning capabilities. Unlike generic AI chatbots, Wonderchat attributes every answer to its original source document, eliminating AI hallucination and ensuring verifiable information. The platform includes robust correction tools that allow administrators to review conversations, identify any inaccuracies, and correct the AI's responses. These corrections are incorporated into the AI's training, improving its accuracy over time. Additionally, automatic and manual re-crawling options keep the chatbot's knowledge base current with your latest content updates.
Can the chatbot support multiple languages for international customers?
Yes, Wonderchat supports over 40 languages, automatically detecting and responding in the customer's preferred language. This means your AI customer service can provide consistent support to international customers without requiring additional configuration or separate chatbots for each language. The multilingual capability ensures that all customers receive the same high-quality support experience regardless of their language, helping you maintain consistent service standards across global markets.
FAQ
How quickly can I deploy a customer service chatbot?
You can create and deploy a fully functional AI chatbot for customer service in under 5 minutes using Wonderchat's no-code platform. Simply upload your support documents (PDF, DOCX, TXT), crawl your website content, or sync with your existing help desk system like Zendesk, and the AI will be trained on your unique support information. Once deployed, your chatbot can immediately begin handling customer inquiries 24/7, providing instant responses while continuously learning from interactions.
What percentage of support tickets can an AI chatbot handle?
Wonderchat's AI chatbot can deflect up to 70% of common support queries, significantly reducing your ticket volume. The exact percentage varies depending on your industry and the complexity of customer questions, but most businesses see substantial ticket reduction within the first month of deployment. The chatbot excels at handling repetitive questions about product features, pricing, policies, troubleshooting steps, and other frequently asked questions, allowing your human agents to focus on more complex or sensitive customer issues.
How does the AI chatbot integrate with our existing support systems?
Wonderchat integrates seamlessly with your current customer service tech stack, including popular helpdesks (Zendesk, Freshdesk), CRMs (HubSpot), and communication tools. The platform features native integrations with these systems plus a Zapier connection for thousands of additional applications. For enterprise needs, Wonderchat offers a REST API and JavaScript SDK for custom integrations with proprietary systems. This ensures the chatbot works alongside your existing workflow, creating tickets when needed and providing a consistent experience across all customer touchpoints.
What happens when the chatbot can't answer a customer's question?
When the AI encounters a question it can't answer confidently, Wonderchat's smart handoff system ensures no customer is left without help. The chatbot can collect relevant information from the customer and either create a support ticket in your help desk, send an email notification to your team, or transfer the conversation directly to a live agent through the built-in chat interface. You can customize the handoff triggers based on specific conditions, such as the AI's confidence level, the number of back-and-forth messages, or explicit customer requests for human assistance.
How does the chatbot maintain accuracy and prevent misinformation?
Wonderchat ensures accuracy through source attribution and continuous learning capabilities. Unlike generic AI chatbots, Wonderchat attributes every answer to its original source document, eliminating AI hallucination and ensuring verifiable information. The platform includes robust correction tools that allow administrators to review conversations, identify any inaccuracies, and correct the AI's responses. These corrections are incorporated into the AI's training, improving its accuracy over time. Additionally, automatic and manual re-crawling options keep the chatbot's knowledge base current with your latest content updates.
Can the chatbot support multiple languages for international customers?
Yes, Wonderchat supports over 40 languages, automatically detecting and responding in the customer's preferred language. This means your AI customer service can provide consistent support to international customers without requiring additional configuration or separate chatbots for each language. The multilingual capability ensures that all customers receive the same high-quality support experience regardless of their language, helping you maintain consistent service standards across global markets.
FAQ
How quickly can I deploy a customer service chatbot?
You can create and deploy a fully functional AI chatbot for customer service in under 5 minutes using Wonderchat's no-code platform. Simply upload your support documents (PDF, DOCX, TXT), crawl your website content, or sync with your existing help desk system like Zendesk, and the AI will be trained on your unique support information. Once deployed, your chatbot can immediately begin handling customer inquiries 24/7, providing instant responses while continuously learning from interactions.
What percentage of support tickets can an AI chatbot handle?
Wonderchat's AI chatbot can deflect up to 70% of common support queries, significantly reducing your ticket volume. The exact percentage varies depending on your industry and the complexity of customer questions, but most businesses see substantial ticket reduction within the first month of deployment. The chatbot excels at handling repetitive questions about product features, pricing, policies, troubleshooting steps, and other frequently asked questions, allowing your human agents to focus on more complex or sensitive customer issues.
How does the AI chatbot integrate with our existing support systems?
Wonderchat integrates seamlessly with your current customer service tech stack, including popular helpdesks (Zendesk, Freshdesk), CRMs (HubSpot), and communication tools. The platform features native integrations with these systems plus a Zapier connection for thousands of additional applications. For enterprise needs, Wonderchat offers a REST API and JavaScript SDK for custom integrations with proprietary systems. This ensures the chatbot works alongside your existing workflow, creating tickets when needed and providing a consistent experience across all customer touchpoints.
What happens when the chatbot can't answer a customer's question?
When the AI encounters a question it can't answer confidently, Wonderchat's smart handoff system ensures no customer is left without help. The chatbot can collect relevant information from the customer and either create a support ticket in your help desk, send an email notification to your team, or transfer the conversation directly to a live agent through the built-in chat interface. You can customize the handoff triggers based on specific conditions, such as the AI's confidence level, the number of back-and-forth messages, or explicit customer requests for human assistance.
How does the chatbot maintain accuracy and prevent misinformation?
Wonderchat ensures accuracy through source attribution and continuous learning capabilities. Unlike generic AI chatbots, Wonderchat attributes every answer to its original source document, eliminating AI hallucination and ensuring verifiable information. The platform includes robust correction tools that allow administrators to review conversations, identify any inaccuracies, and correct the AI's responses. These corrections are incorporated into the AI's training, improving its accuracy over time. Additionally, automatic and manual re-crawling options keep the chatbot's knowledge base current with your latest content updates.
Can the chatbot support multiple languages for international customers?
Yes, Wonderchat supports over 40 languages, automatically detecting and responding in the customer's preferred language. This means your AI customer service can provide consistent support to international customers without requiring additional configuration or separate chatbots for each language. The multilingual capability ensures that all customers receive the same high-quality support experience regardless of their language, helping you maintain consistent service standards across global markets.
40+ Languages
Starts at $0.02/message
Available 24/7
Deploy Your Customer Service Chatbot
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited