Secure Enterprise WhatsApp Chatbot Integration for Support Teams
Deploy SOC 2 & GDPR compliant WhatsApp chatbots that protect sensitive data while automating up to 70% of support queries. Wonderchat's enterprise solution ensures secure integration with your existing support workflows.
Trusted by businesses worldwide
Why Enterprise Teams Choose Wonderchat for WhatsApp
Support teams in regulated industries face unique challenges: high message volumes, compliance requirements, and the need for verifiable responses. Generic chatbots risk exposing sensitive data and delivering inaccurate information. Wonderchat's enterprise WhatsApp integration bridges this gap with human-like AI chatbots trained on your specific knowledge base. Our platform ensures every response is source-attributed and compliant, while seamlessly integrating with your existing CRM and helpdesk systems. With continuous learning capabilities and built-in escalation paths to human agents, Wonderchat transforms WhatsApp from a support challenge into your competitive advantage.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
Sure, please hold on for a second.
Retrieving account details...
Retrieving account details...
Please confirm that you would like to upgrade to Wonderchat Enterprise. Your Visa card ending in 1234 will be charged $480.00 a year.
Cancel
Upgrade
Message...
Easy 5 minute set-up
How Wonderchat Works
Enterprise-Grade Security
SOC 2 & GDPR Compliant WhatsApp Integration
Deploy WhatsApp chatbots that meet the strictest security and compliance requirements for regulated industries. Protect customer data while maintaining full compliance with global privacy standards.
Secure data handling
Regulatory compliance
Audit-ready operations
Enterprise-Grade Security
SOC 2 & GDPR Compliant WhatsApp Integration
Deploy WhatsApp chatbots that meet the strictest security and compliance requirements for regulated industries. Protect customer data while maintaining full compliance with global privacy standards.
Secure data handling
Regulatory compliance
Audit-ready operations
Enterprise-Grade Security
SOC 2 & GDPR Compliant WhatsApp Integration
Deploy WhatsApp chatbots that meet the strictest security and compliance requirements for regulated industries. Protect customer data while maintaining full compliance with global privacy standards.
Secure data handling
Regulatory compliance
Audit-ready operations
Knowledge-Powered Support
Train AI on Your Enterprise Knowledge
Create intelligent WhatsApp chatbots by training them on your websites, documents, and help desk articles. Ensure accurate responses that reflect your organization's specific policies and procedures.
Multiple data sources
Automatic updates
Language support
Knowledge-Powered Support
Train AI on Your Enterprise Knowledge
Create intelligent WhatsApp chatbots by training them on your websites, documents, and help desk articles. Ensure accurate responses that reflect your organization's specific policies and procedures.
Multiple data sources
Automatic updates
Language support
Knowledge-Powered Support
Train AI on Your Enterprise Knowledge
Create intelligent WhatsApp chatbots by training them on your websites, documents, and help desk articles. Ensure accurate responses that reflect your organization's specific policies and procedures.
Multiple data sources
Automatic updates
Language support
Support Team Efficiency
Automate 70% of Support Queries
Let AI handle routine WhatsApp inquiries with high accuracy, freeing your support team to focus on complex cases. Provide instant, consistent answers to common questions 24/7.
Reduce response times
Consistent answers
Round-the-clock support
Support Team Efficiency
Automate 70% of Support Queries
Let AI handle routine WhatsApp inquiries with high accuracy, freeing your support team to focus on complex cases. Provide instant, consistent answers to common questions 24/7.
Reduce response times
Consistent answers
Round-the-clock support
Support Team Efficiency
Automate 70% of Support Queries
Let AI handle routine WhatsApp inquiries with high accuracy, freeing your support team to focus on complex cases. Provide instant, consistent answers to common questions 24/7.
Reduce response times
Consistent answers
Round-the-clock support
5-minute set up with our native integration
Deploy Your Enterprise WhatsApp Chatbot in 3 Steps
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Seamless Escalation
Smart Handoff to Human Agents
When conversations require human expertise, Wonderchat seamlessly transfers WhatsApp chats to your support team with full context preserved. Ensure complex issues receive the personal touch they need.
Preserve conversation context
Custom routing options
Complete chat history
Seamless Escalation
Smart Handoff to Human Agents
When conversations require human expertise, Wonderchat seamlessly transfers WhatsApp chats to your support team with full context preserved. Ensure complex issues receive the personal touch they need.
Preserve conversation context
Custom routing options
Complete chat history
Seamless Escalation
Smart Handoff to Human Agents
When conversations require human expertise, Wonderchat seamlessly transfers WhatsApp chats to your support team with full context preserved. Ensure complex issues receive the personal touch they need.
Preserve conversation context
Custom routing options
Complete chat history
Performance Insights
WhatsApp Support Analytics Dashboard
Gain actionable insights into your WhatsApp support operations with comprehensive analytics. Track resolution rates, identify knowledge gaps, and continuously optimize your chatbot's performance.
Resolution metrics
Knowledge gap analysis
Continuous improvement
Performance Insights
WhatsApp Support Analytics Dashboard
Gain actionable insights into your WhatsApp support operations with comprehensive analytics. Track resolution rates, identify knowledge gaps, and continuously optimize your chatbot's performance.
Resolution metrics
Knowledge gap analysis
Continuous improvement
Performance Insights
WhatsApp Support Analytics Dashboard
Gain actionable insights into your WhatsApp support operations with comprehensive analytics. Track resolution rates, identify knowledge gaps, and continuously optimize your chatbot's performance.
Resolution metrics
Knowledge gap analysis
Continuous improvement
40+ Languages
Starts at $0.02/message
Available 24/7
Secure Your WhatsApp Support Channel
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
Is Wonderchat's WhatsApp integration compliant with financial regulations?
Yes, Wonderchat's enterprise WhatsApp chatbot integration is built for regulated industries, including financial services. Our platform maintains SOC 2 and GDPR compliance, ensuring that sensitive customer data is handled securely. The system provides verifiable, source-attributed responses that can be audited for compliance purposes, making it suitable for organizations subject to strict regulatory requirements.
How does Wonderchat's WhatsApp chatbot handle sensitive customer data?
Wonderchat's enterprise WhatsApp integration adheres to strict data security protocols. All sensitive customer information is processed according to SOC 2 and GDPR compliance standards. Our platform ensures data is encrypted, properly stored, and only accessible to authorized personnel. Additionally, our source-attribution system ensures that responses containing sensitive information can be traced back to approved company documentation, preventing AI hallucination when handling confidential data.
Can your WhatsApp chatbot integrate with our existing support systems?
Absolutely. Wonderchat's WhatsApp chatbot solution integrates seamlessly with your existing tech stack, including CRMs, helpdesks, and knowledge management systems. We offer native integrations with platforms like HubSpot, Zendesk, and Freshdesk, plus connection to thousands of other applications through Zapier. For enterprise needs, we also provide custom integrations with proprietary systems through our robust API/SDK, ensuring the WhatsApp channel works harmoniously with your current support infrastructure.
How does the AI learn from our enterprise knowledge base?
Our AI chatbot can be trained on your entire knowledge ecosystem through multiple methods: crawling your websites (including secure intranets), ingesting documents (PDFs, DOCX, TXT), and syncing with helpdesk systems like Zendesk. The platform features robust crawling capabilities to continuously update your AI's knowledge with the latest information. You can set automatic re-crawling schedules or trigger manual updates to ensure the WhatsApp chatbot always provides current, accurate information from your verified enterprise sources.
What happens when the WhatsApp chatbot can't answer a question?
When the AI encounters a complex query it can't confidently answer, Wonderchat's smart escalation system activates. The chatbot can seamlessly transfer the conversation to a human agent, either by creating a ticket in your helpdesk system or through direct handoff to a live agent. All conversation context is preserved during this transition, ensuring a smooth customer experience. This hybrid approach ensures that no customer inquiry falls through the cracks while maintaining the efficiency benefits of AI automation.
Can we track the performance of our WhatsApp support channel?
Yes, Wonderchat provides comprehensive analytics for your WhatsApp support operations. The built-in dashboard tracks key metrics such as query volume, resolution rates, common questions, and areas where the AI might need improvement. These insights help you identify knowledge gaps, understand customer needs, and continuously optimize your chatbot's performance. For enterprise users, we offer advanced analytics with role-based access control, allowing different teams to access relevant performance data.
FAQ
Is Wonderchat's WhatsApp integration compliant with financial regulations?
Yes, Wonderchat's enterprise WhatsApp chatbot integration is built for regulated industries, including financial services. Our platform maintains SOC 2 and GDPR compliance, ensuring that sensitive customer data is handled securely. The system provides verifiable, source-attributed responses that can be audited for compliance purposes, making it suitable for organizations subject to strict regulatory requirements.
How does Wonderchat's WhatsApp chatbot handle sensitive customer data?
Wonderchat's enterprise WhatsApp integration adheres to strict data security protocols. All sensitive customer information is processed according to SOC 2 and GDPR compliance standards. Our platform ensures data is encrypted, properly stored, and only accessible to authorized personnel. Additionally, our source-attribution system ensures that responses containing sensitive information can be traced back to approved company documentation, preventing AI hallucination when handling confidential data.
Can your WhatsApp chatbot integrate with our existing support systems?
Absolutely. Wonderchat's WhatsApp chatbot solution integrates seamlessly with your existing tech stack, including CRMs, helpdesks, and knowledge management systems. We offer native integrations with platforms like HubSpot, Zendesk, and Freshdesk, plus connection to thousands of other applications through Zapier. For enterprise needs, we also provide custom integrations with proprietary systems through our robust API/SDK, ensuring the WhatsApp channel works harmoniously with your current support infrastructure.
How does the AI learn from our enterprise knowledge base?
Our AI chatbot can be trained on your entire knowledge ecosystem through multiple methods: crawling your websites (including secure intranets), ingesting documents (PDFs, DOCX, TXT), and syncing with helpdesk systems like Zendesk. The platform features robust crawling capabilities to continuously update your AI's knowledge with the latest information. You can set automatic re-crawling schedules or trigger manual updates to ensure the WhatsApp chatbot always provides current, accurate information from your verified enterprise sources.
What happens when the WhatsApp chatbot can't answer a question?
When the AI encounters a complex query it can't confidently answer, Wonderchat's smart escalation system activates. The chatbot can seamlessly transfer the conversation to a human agent, either by creating a ticket in your helpdesk system or through direct handoff to a live agent. All conversation context is preserved during this transition, ensuring a smooth customer experience. This hybrid approach ensures that no customer inquiry falls through the cracks while maintaining the efficiency benefits of AI automation.
Can we track the performance of our WhatsApp support channel?
Yes, Wonderchat provides comprehensive analytics for your WhatsApp support operations. The built-in dashboard tracks key metrics such as query volume, resolution rates, common questions, and areas where the AI might need improvement. These insights help you identify knowledge gaps, understand customer needs, and continuously optimize your chatbot's performance. For enterprise users, we offer advanced analytics with role-based access control, allowing different teams to access relevant performance data.
FAQ
Is Wonderchat's WhatsApp integration compliant with financial regulations?
Yes, Wonderchat's enterprise WhatsApp chatbot integration is built for regulated industries, including financial services. Our platform maintains SOC 2 and GDPR compliance, ensuring that sensitive customer data is handled securely. The system provides verifiable, source-attributed responses that can be audited for compliance purposes, making it suitable for organizations subject to strict regulatory requirements.
How does Wonderchat's WhatsApp chatbot handle sensitive customer data?
Wonderchat's enterprise WhatsApp integration adheres to strict data security protocols. All sensitive customer information is processed according to SOC 2 and GDPR compliance standards. Our platform ensures data is encrypted, properly stored, and only accessible to authorized personnel. Additionally, our source-attribution system ensures that responses containing sensitive information can be traced back to approved company documentation, preventing AI hallucination when handling confidential data.
Can your WhatsApp chatbot integrate with our existing support systems?
Absolutely. Wonderchat's WhatsApp chatbot solution integrates seamlessly with your existing tech stack, including CRMs, helpdesks, and knowledge management systems. We offer native integrations with platforms like HubSpot, Zendesk, and Freshdesk, plus connection to thousands of other applications through Zapier. For enterprise needs, we also provide custom integrations with proprietary systems through our robust API/SDK, ensuring the WhatsApp channel works harmoniously with your current support infrastructure.
How does the AI learn from our enterprise knowledge base?
Our AI chatbot can be trained on your entire knowledge ecosystem through multiple methods: crawling your websites (including secure intranets), ingesting documents (PDFs, DOCX, TXT), and syncing with helpdesk systems like Zendesk. The platform features robust crawling capabilities to continuously update your AI's knowledge with the latest information. You can set automatic re-crawling schedules or trigger manual updates to ensure the WhatsApp chatbot always provides current, accurate information from your verified enterprise sources.
What happens when the WhatsApp chatbot can't answer a question?
When the AI encounters a complex query it can't confidently answer, Wonderchat's smart escalation system activates. The chatbot can seamlessly transfer the conversation to a human agent, either by creating a ticket in your helpdesk system or through direct handoff to a live agent. All conversation context is preserved during this transition, ensuring a smooth customer experience. This hybrid approach ensures that no customer inquiry falls through the cracks while maintaining the efficiency benefits of AI automation.
Can we track the performance of our WhatsApp support channel?
Yes, Wonderchat provides comprehensive analytics for your WhatsApp support operations. The built-in dashboard tracks key metrics such as query volume, resolution rates, common questions, and areas where the AI might need improvement. These insights help you identify knowledge gaps, understand customer needs, and continuously optimize your chatbot's performance. For enterprise users, we offer advanced analytics with role-based access control, allowing different teams to access relevant performance data.
40+ Languages
Starts at $0.02/message
Available 24/7
Secure Your WhatsApp Support Channel
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited