AI Chatbot with Human Handoff Made Simple
Stop frustrating customers with limited AI. Our chatbot seamlessly escalates complex queries to human agents via email, live chat, or helpdesk tickets, ensuring every customer gets the right support.
Trusted by businesses worldwide
Why Your AI Chatbot Needs Human Backup
Customer expectations are clear: they want instant answers but refuse to be trapped in AI loops when issues get complex. Wonderchat's AI chatbot with human handoff delivers the perfect balance - deflecting up to 70% of common support queries while ensuring complex conversations are smoothly transferred to your team via email, helpdesk tickets, or built-in live chat. Deploy in minutes with no coding required. Our platform ensures every customer interaction ends in resolution, not frustration.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
Seamless Transition to Human Support
Smooth Human Handoff That Customers Love
Ensure complex customer issues are properly addressed with intelligent escalation that collects relevant information before transferring conversations to your human agents via email, helpdesk, or live chat.
Automatic escalation triggers
Smart department routing
Custom handover forms
Seamless Transition to Human Support
Smooth Human Handoff That Customers Love
Ensure complex customer issues are properly addressed with intelligent escalation that collects relevant information before transferring conversations to your human agents via email, helpdesk, or live chat.
Automatic escalation triggers
Smart department routing
Custom handover forms
Seamless Transition to Human Support
Smooth Human Handoff That Customers Love
Ensure complex customer issues are properly addressed with intelligent escalation that collects relevant information before transferring conversations to your human agents via email, helpdesk, or live chat.
Automatic escalation triggers
Smart department routing
Custom handover forms
Deflect Common Customer Queries
Handle Routine Questions Automatically
Let your AI chatbot handle frequently asked questions with high accuracy, providing instant 24/7 support while your team focuses on complex issues that truly require human expertise.
24/7 instant responses
Consistent accurate answers
Reduce support volume
Deflect Common Customer Queries
Handle Routine Questions Automatically
Let your AI chatbot handle frequently asked questions with high accuracy, providing instant 24/7 support while your team focuses on complex issues that truly require human expertise.
24/7 instant responses
Consistent accurate answers
Reduce support volume
Deflect Common Customer Queries
Handle Routine Questions Automatically
Let your AI chatbot handle frequently asked questions with high accuracy, providing instant 24/7 support while your team focuses on complex issues that truly require human expertise.
24/7 instant responses
Consistent accurate answers
Reduce support volume
Integrated Help Desk Solution
Create Tickets in Your Existing System
When a conversation requires human attention, Wonderchat automatically creates tickets in your preferred help desk platform, ensuring no customer query falls through the cracks.
Zendesk integration
Freshdesk compatibility
Complete conversation history
Integrated Help Desk Solution
Create Tickets in Your Existing System
When a conversation requires human attention, Wonderchat automatically creates tickets in your preferred help desk platform, ensuring no customer query falls through the cracks.
Zendesk integration
Freshdesk compatibility
Complete conversation history
Integrated Help Desk Solution
Create Tickets in Your Existing System
When a conversation requires human attention, Wonderchat automatically creates tickets in your preferred help desk platform, ensuring no customer query falls through the cracks.
Zendesk integration
Freshdesk compatibility
Complete conversation history
5-minute set up
Set Up AI Chatbot with Human Handoff in Minutes
1
Select the Right AI Model – Pick the perfect fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Build Knowledge From Your Content
Train AI on Your Unique Data
Quickly feed your website content, documents, and help desk articles into Wonderchat so your chatbot provides accurate, brand-consistent answers before needing human intervention.
Upload PDFs & documents
Crawl website content
Sync with help desks
Build Knowledge From Your Content
Train AI on Your Unique Data
Quickly feed your website content, documents, and help desk articles into Wonderchat so your chatbot provides accurate, brand-consistent answers before needing human intervention.
Upload PDFs & documents
Crawl website content
Sync with help desks
Build Knowledge From Your Content
Train AI on Your Unique Data
Quickly feed your website content, documents, and help desk articles into Wonderchat so your chatbot provides accurate, brand-consistent answers before needing human intervention.
Upload PDFs & documents
Crawl website content
Sync with help desks
Performance Insights
Optimize with Analytics Dashboard
Track AI-to-human handoff rates, identify knowledge gaps, and understand which issues require human expertise, helping you continuously improve both automated and human support.
Track resolution rates
Identify handoff patterns
Measure agent performance
Performance Insights
Optimize with Analytics Dashboard
Track AI-to-human handoff rates, identify knowledge gaps, and understand which issues require human expertise, helping you continuously improve both automated and human support.
Track resolution rates
Identify handoff patterns
Measure agent performance
Performance Insights
Optimize with Analytics Dashboard
Track AI-to-human handoff rates, identify knowledge gaps, and understand which issues require human expertise, helping you continuously improve both automated and human support.
Track resolution rates
Identify handoff patterns
Measure agent performance
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your AI Chatbot with Human Handoff
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does the human handoff feature work?
When a customer has a complex issue the AI can't resolve, our system triggers a handoff based on customizable conditions. The chatbot can collect necessary information from the customer before seamlessly transferring the conversation to your team via email, helpdesk tickets (Zendesk, Freshdesk), or through our built-in live chat interface. Smart routing ensures queries reach the right department based on the conversation topic.
Will customers know when they're talking to AI versus a human agent?
Yes, transparency is built into the experience. The chatbot clearly identifies itself as an AI assistant, and when a handoff occurs, customers are notified that their conversation is being transferred to a human agent. This creates clear expectations and builds trust throughout the support journey.
How much can I customize the AI chatbot's behavior?
Wonderchat offers extensive customization options. You can train the AI on your specific content (websites, documents, help desk articles), customize when and how handoffs occur, design the chat widget to match your brand, create specialized workflows, and set up department-based routing. No coding is required for these customizations.
What percentage of support queries can the AI handle before human handoff?
Typically, Wonderchat's AI chatbot can deflect up to 70% of common support queries, significantly reducing the workload on your human agents. The exact percentage varies based on your business complexity and knowledge base quality, but our analytics dashboard helps you track and improve this ratio over time.
Does the human agent see the customer's previous conversation with the AI?
Absolutely. When a handoff occurs, your human agents receive the complete conversation history, including all information shared with the AI chatbot. This eliminates the frustration of customers having to repeat themselves and gives your agents the context they need to resolve issues efficiently.
Can the AI chatbot integrate with my existing help desk system?
Yes, Wonderchat integrates with popular help desk platforms like Zendesk, Freshdesk, and Kustomer. When a human handoff is needed, the system can automatically create tickets with all relevant customer information and conversation history, ensuring a smooth workflow for your support team.
FAQ
How does the human handoff feature work?
When a customer has a complex issue the AI can't resolve, our system triggers a handoff based on customizable conditions. The chatbot can collect necessary information from the customer before seamlessly transferring the conversation to your team via email, helpdesk tickets (Zendesk, Freshdesk), or through our built-in live chat interface. Smart routing ensures queries reach the right department based on the conversation topic.
Will customers know when they're talking to AI versus a human agent?
Yes, transparency is built into the experience. The chatbot clearly identifies itself as an AI assistant, and when a handoff occurs, customers are notified that their conversation is being transferred to a human agent. This creates clear expectations and builds trust throughout the support journey.
How much can I customize the AI chatbot's behavior?
Wonderchat offers extensive customization options. You can train the AI on your specific content (websites, documents, help desk articles), customize when and how handoffs occur, design the chat widget to match your brand, create specialized workflows, and set up department-based routing. No coding is required for these customizations.
What percentage of support queries can the AI handle before human handoff?
Typically, Wonderchat's AI chatbot can deflect up to 70% of common support queries, significantly reducing the workload on your human agents. The exact percentage varies based on your business complexity and knowledge base quality, but our analytics dashboard helps you track and improve this ratio over time.
Does the human agent see the customer's previous conversation with the AI?
Absolutely. When a handoff occurs, your human agents receive the complete conversation history, including all information shared with the AI chatbot. This eliminates the frustration of customers having to repeat themselves and gives your agents the context they need to resolve issues efficiently.
Can the AI chatbot integrate with my existing help desk system?
Yes, Wonderchat integrates with popular help desk platforms like Zendesk, Freshdesk, and Kustomer. When a human handoff is needed, the system can automatically create tickets with all relevant customer information and conversation history, ensuring a smooth workflow for your support team.
FAQ
How does the human handoff feature work?
When a customer has a complex issue the AI can't resolve, our system triggers a handoff based on customizable conditions. The chatbot can collect necessary information from the customer before seamlessly transferring the conversation to your team via email, helpdesk tickets (Zendesk, Freshdesk), or through our built-in live chat interface. Smart routing ensures queries reach the right department based on the conversation topic.
Will customers know when they're talking to AI versus a human agent?
Yes, transparency is built into the experience. The chatbot clearly identifies itself as an AI assistant, and when a handoff occurs, customers are notified that their conversation is being transferred to a human agent. This creates clear expectations and builds trust throughout the support journey.
How much can I customize the AI chatbot's behavior?
Wonderchat offers extensive customization options. You can train the AI on your specific content (websites, documents, help desk articles), customize when and how handoffs occur, design the chat widget to match your brand, create specialized workflows, and set up department-based routing. No coding is required for these customizations.
What percentage of support queries can the AI handle before human handoff?
Typically, Wonderchat's AI chatbot can deflect up to 70% of common support queries, significantly reducing the workload on your human agents. The exact percentage varies based on your business complexity and knowledge base quality, but our analytics dashboard helps you track and improve this ratio over time.
Does the human agent see the customer's previous conversation with the AI?
Absolutely. When a handoff occurs, your human agents receive the complete conversation history, including all information shared with the AI chatbot. This eliminates the frustration of customers having to repeat themselves and gives your agents the context they need to resolve issues efficiently.
Can the AI chatbot integrate with my existing help desk system?
Yes, Wonderchat integrates with popular help desk platforms like Zendesk, Freshdesk, and Kustomer. When a human handoff is needed, the system can automatically create tickets with all relevant customer information and conversation history, ensuring a smooth workflow for your support team.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your AI Chatbot with Human Handoff
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited