AI Chatbot for Insurance Companies

Automate policy FAQs, claims status, and quote pre-qualification 24/7. HIPAA-compliant, SOC 2 certified, and trained on your policies, state regulations, and underwriting guidelines.

Trusted by businesses worldwide

Why Insurance Providers Choose Wonderchat

Insurance teams handle the same questions hundreds of times every day—“What’s covered?”, “How do I file a claim?”, “When will I receive my quote?” While these questions are essential, answering them manually creates long call queues, slows response times, and pulls licensed agents away from complex, high-value cases. Wonderchat’s AI-powered chatbot is trained on your policy documents, claims procedures, and compliance guidelines in minutes. Once deployed, it delivers instant, accurate answers to routine customer questions 24/7—without hold times or repeated callbacks. Customers get the clarity they need, when they need it, while your support teams stay focused on cases that require human expertise. For more complex or sensitive situations, Wonderchat seamlessly routes conversations to licensed agents with full context. The result is dramatically reduced call volume, faster resolution times, improved customer satisfaction, and a more efficient insurance operation that scales without sacrificing compliance or service quality.

Emily

AI Agent

Wonderbot

Welcome to Wonderchat! How can I help you today?

hey i’d like to upgrade to enterprise please

Wonderbot

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Easy 5 minute set-up

How Wonderchat Works

HIPAA & SOC 2 Certified

Enterprise-Grade Security & Compliance

Wonderchat Enterprise is AICPA SOC 2 Type II certified with HIPAA-compliant data handling. Customize chatlog retention, whitelist domains, restrict by IP geo-location, and enable SSO integrations for your team.

SOC 2 Type II certified (Enterprise plan)

GDPR compliant on all plans

Customizable data retention and domain whitelisting

HIPAA & SOC 2 Certified

Enterprise-Grade Security & Compliance

Wonderchat Enterprise is AICPA SOC 2 Type II certified with HIPAA-compliant data handling. Customize chatlog retention, whitelist domains, restrict by IP geo-location, and enable SSO integrations for your team.

SOC 2 Type II certified (Enterprise plan)

GDPR compliant on all plans

Customizable data retention and domain whitelisting

HIPAA & SOC 2 Certified

Enterprise-Grade Security & Compliance

Wonderchat Enterprise is AICPA SOC 2 Type II certified with HIPAA-compliant data handling. Customize chatlog retention, whitelist domains, restrict by IP geo-location, and enable SSO integrations for your team.

SOC 2 Type II certified (Enterprise plan)

GDPR compliant on all plans

Customizable data retention and domain whitelisting

Claims Automation

Instant Claims Status & FAQ Answers

Train on your claims handbook, processing timelines, and required documentation. The AI answers "How do I file a claim?", "What documents do I need?", and "How long until approval?"—freeing agents to handle complex investigations.

Handles routine claims questions 24/7

Explain and shares links to required forms for auto, home and health claims

Reduces claims call and email volume up to 70%

Claims Automation

Instant Claims Status & FAQ Answers

Train on your claims handbook, processing timelines, and required documentation. The AI answers "How do I file a claim?", "What documents do I need?", and "How long until approval?"—freeing agents to handle complex investigations.

Handles routine claims questions 24/7

Explain and shares links to required forms for auto, home and health claims

Reduces claims call and email volume up to 70%

Claims Automation

Instant Claims Status & FAQ Answers

Train on your claims handbook, processing timelines, and required documentation. The AI answers "How do I file a claim?", "What documents do I need?", and "How long until approval?"—freeing agents to handle complex investigations.

Handles routine claims questions 24/7

Explain and shares links to required forms for auto, home and health claims

Reduces claims call and email volume up to 70%

Quote Pre-Qualification

Collect Lead Info Before Agent Handoff

Use chat workflows to ask qualifying questions (age, location, coverage needs) and collect contact info. AI assigns conversion probability scores and routes high-intent leads to your sales team via CRM integration.

Workflows gather age, coverage type, location

Syncs qualified leads to HubSpot, Salesforce, Oracle Eloqua

Conversion scoring prioritizes hot leads

Quote Pre-Qualification

Collect Lead Info Before Agent Handoff

Use chat workflows to ask qualifying questions (age, location, coverage needs) and collect contact info. AI assigns conversion probability scores and routes high-intent leads to your sales team via CRM integration.

Workflows gather age, coverage type, location

Syncs qualified leads to HubSpot, Salesforce, Oracle Eloqua

Conversion scoring prioritizes hot leads

Quote Pre-Qualification

Collect Lead Info Before Agent Handoff

Use chat workflows to ask qualifying questions (age, location, coverage needs) and collect contact info. AI assigns conversion probability scores and routes high-intent leads to your sales team via CRM integration.

Workflows gather age, coverage type, location

Syncs qualified leads to HubSpot, Salesforce, Oracle Eloqua

Conversion scoring prioritizes hot leads

5-minute set up with our native integration

Automate Insurance FAQs in 5 Minutes

1

Create your AI chatbot – Pick the perfect AI model fit for your support needs.

2

Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.

3

Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.

4

Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.

Policy Intelligence

Answers Policy Coverage Questions

Upload policy documents, state regulations, and underwriting guidelines. The AI explains coverage limits, exclusions, deductibles, and rider options—citing exact policy sections for transparency.

Trains on PDFs, policy docs, state regs

Cites sources in every response

Supports 40+ languages for diverse policyholders

Policy Intelligence

Answers Policy Coverage Questions

Upload policy documents, state regulations, and underwriting guidelines. The AI explains coverage limits, exclusions, deductibles, and rider options—citing exact policy sections for transparency.

Trains on PDFs, policy docs, state regs

Cites sources in every response

Supports 40+ languages for diverse policyholders

Policy Intelligence

Answers Policy Coverage Questions

Upload policy documents, state regulations, and underwriting guidelines. The AI explains coverage limits, exclusions, deductibles, and rider options—citing exact policy sections for transparency.

Trains on PDFs, policy docs, state regs

Cites sources in every response

Supports 40+ languages for diverse policyholders

Smart Escalation

Route Complex Cases to Licensed Agents

When the AI detects questions requiring licensed expertise (e.g., "Should I increase my coverage?"), it escalates to live chat or creates a Zendesk/Freshdesk ticket with AI-generated summary and sentiment analysis.

Live chat with up to 5 agents (Turbo plan)

Zendesk/Freshdesk ticket creation with context

AI summaries save agents 5-10 min per handoff

Smart Escalation

Route Complex Cases to Licensed Agents

When the AI detects questions requiring licensed expertise (e.g., "Should I increase my coverage?"), it escalates to live chat or creates a Zendesk/Freshdesk ticket with AI-generated summary and sentiment analysis.

Live chat with up to 5 agents (Turbo plan)

Zendesk/Freshdesk ticket creation with context

AI summaries save agents 5-10 min per handoff

Smart Escalation

Route Complex Cases to Licensed Agents

When the AI detects questions requiring licensed expertise (e.g., "Should I increase my coverage?"), it escalates to live chat or creates a Zendesk/Freshdesk ticket with AI-generated summary and sentiment analysis.

Live chat with up to 5 agents (Turbo plan)

Zendesk/Freshdesk ticket creation with context

AI summaries save agents 5-10 min per handoff

40+ Languages

Starts at $0.02/message

Available 24/7

Start Free Trial

Testimonials

Businesses with successful customer service start

with Wonderchat

Industry Grade Compliance

Wonderchat is GDPR compliant and AICPA SOC 2 Certified.

FAQ

Is Wonderchat HIPAA-compliant for health insurance?

Wonderchat Enterprise includes SOC 2 Type II certification and HIPAA-compliant data handling. You can customize chatlog retention policies, enable domain whitelisting, restrict access by IP geo-location, and integrate SSO for your team. Contact sales for Enterprise pricing and compliance documentation.

Can the AI provide quotes or binding coverage?

No. Wonderchat is designed to pre-qualify leads and answer policy FAQs—not to issue binding quotes or coverage. Use workflows to collect qualifying info (age, location, coverage needs), then hand off to licensed agents for official quotes. This keeps you compliant while automating the top of your funnel.

How does it handle state-specific regulations?

Upload policy documents and state regulations as separate files during training. You can create multiple AI agents (up to 4 on Turbo, unlimited on Enterprise) and deploy region-specific bots. The AI cites sources in responses, so customers see which state regulation or policy section applies.

Can it integrate with our insurance claims management system?

Here’s a cleaner and more professional version with better flow and clarity: Wonderchat can integrate with your custom claims management system via direct API integration or through Zapier. We also offer native integrations with Zendesk, Freshdesk, HubSpot, Salesforce, and Oracle Eloqua out of the box. For proprietary or custom-built claims systems, you can use our API access on Turbo+ plans, or connect via Zapier or n8n with access to over 5,000 applications. Our Enterprise plans also include custom integration support for internal or proprietary platforms.

What happens if a customer asks a complex underwriting question?

Wonderchat includes confidence scoring on every response. When confidence is low or the question requires licensed expertise, it escalates to live chat (Turbo: 5 agents) or creates a ticket in Zendesk/Freshdesk with an AI-generated summary, sentiment analysis, and conversation context. Agents get full context without reading entire transcripts.

Can policyholders use it in their native language?

Yes. Wonderchat supports 40+ languages and answers in the language of the question—even if your policy documents are in English. Enterprise plans include advanced multilingual configurations for serving diverse policyholder bases across regions.

FAQ

Is Wonderchat HIPAA-compliant for health insurance?

Wonderchat Enterprise includes SOC 2 Type II certification and HIPAA-compliant data handling. You can customize chatlog retention policies, enable domain whitelisting, restrict access by IP geo-location, and integrate SSO for your team. Contact sales for Enterprise pricing and compliance documentation.

Can the AI provide quotes or binding coverage?

No. Wonderchat is designed to pre-qualify leads and answer policy FAQs—not to issue binding quotes or coverage. Use workflows to collect qualifying info (age, location, coverage needs), then hand off to licensed agents for official quotes. This keeps you compliant while automating the top of your funnel.

How does it handle state-specific regulations?

Upload policy documents and state regulations as separate files during training. You can create multiple AI agents (up to 4 on Turbo, unlimited on Enterprise) and deploy region-specific bots. The AI cites sources in responses, so customers see which state regulation or policy section applies.

Can it integrate with our insurance claims management system?

Here’s a cleaner and more professional version with better flow and clarity: Wonderchat can integrate with your custom claims management system via direct API integration or through Zapier. We also offer native integrations with Zendesk, Freshdesk, HubSpot, Salesforce, and Oracle Eloqua out of the box. For proprietary or custom-built claims systems, you can use our API access on Turbo+ plans, or connect via Zapier or n8n with access to over 5,000 applications. Our Enterprise plans also include custom integration support for internal or proprietary platforms.

What happens if a customer asks a complex underwriting question?

Wonderchat includes confidence scoring on every response. When confidence is low or the question requires licensed expertise, it escalates to live chat (Turbo: 5 agents) or creates a ticket in Zendesk/Freshdesk with an AI-generated summary, sentiment analysis, and conversation context. Agents get full context without reading entire transcripts.

Can policyholders use it in their native language?

Yes. Wonderchat supports 40+ languages and answers in the language of the question—even if your policy documents are in English. Enterprise plans include advanced multilingual configurations for serving diverse policyholder bases across regions.

FAQ

Is Wonderchat HIPAA-compliant for health insurance?

Wonderchat Enterprise includes SOC 2 Type II certification and HIPAA-compliant data handling. You can customize chatlog retention policies, enable domain whitelisting, restrict access by IP geo-location, and integrate SSO for your team. Contact sales for Enterprise pricing and compliance documentation.

Can the AI provide quotes or binding coverage?

No. Wonderchat is designed to pre-qualify leads and answer policy FAQs—not to issue binding quotes or coverage. Use workflows to collect qualifying info (age, location, coverage needs), then hand off to licensed agents for official quotes. This keeps you compliant while automating the top of your funnel.

How does it handle state-specific regulations?

Upload policy documents and state regulations as separate files during training. You can create multiple AI agents (up to 4 on Turbo, unlimited on Enterprise) and deploy region-specific bots. The AI cites sources in responses, so customers see which state regulation or policy section applies.

Can it integrate with our insurance claims management system?

Here’s a cleaner and more professional version with better flow and clarity: Wonderchat can integrate with your custom claims management system via direct API integration or through Zapier. We also offer native integrations with Zendesk, Freshdesk, HubSpot, Salesforce, and Oracle Eloqua out of the box. For proprietary or custom-built claims systems, you can use our API access on Turbo+ plans, or connect via Zapier or n8n with access to over 5,000 applications. Our Enterprise plans also include custom integration support for internal or proprietary platforms.

What happens if a customer asks a complex underwriting question?

Wonderchat includes confidence scoring on every response. When confidence is low or the question requires licensed expertise, it escalates to live chat (Turbo: 5 agents) or creates a ticket in Zendesk/Freshdesk with an AI-generated summary, sentiment analysis, and conversation context. Agents get full context without reading entire transcripts.

Can policyholders use it in their native language?

Yes. Wonderchat supports 40+ languages and answers in the language of the question—even if your policy documents are in English. Enterprise plans include advanced multilingual configurations for serving diverse policyholder bases across regions.

40+ Languages

Starts at $0.02/message

Available 24/7

Start Free Trial

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