AI Chatbot for Internal IT Request Automation

Streamline employee IT requests, automate approvals, and accelerate provisioning with an intelligent AI assistant that handles internal requests 24/7.

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Trusted by businesses worldwide

Why Internal IT Requests Need Automation

Employees submit hundreds of IT requests daily—access to shared drives, software licenses, equipment orders, conference room tech, mobile device setups. Manual processing creates approval delays, provisioning bottlenecks, and frustrated employees waiting for basic IT needs. Wonderchat's internal IT request chatbot automates employee-facing IT workflows including access requests, software provisioning, hardware orders, system configurations, and onboarding/offboarding tasks. Employees ask "Get me access to the marketing folder" or "Order a new monitor," and the AI validates entitlements, routes approvals, triggers provisioning, and tracks fulfillment. Train it on HR systems, approval matrices, asset inventories, and provisioning procedures in 5 minutes. The AI processes requests in 100+ languages, reducing manual handling by up to 70%. IT operations and service desk teams gain automated request intake, faster approvals, and self-service provisioning for routine requests. The AI handles standard workflows while escalating custom configurations, security exceptions, or budget-exceeding requests to IT managers. Transform internal IT from request backlog into instant employee enablement.

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AI Agent

Wonderbot

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Easy 5 minute set-up

How Wonderchat Works

Request Automation Workflows

End-to-End Provisioning & Approvals

Automate complete request workflows for access provisioning (file shares, applications, systems), software license assignment, hardware ordering, mobile device setup, conference room tech booking, and onboarding/offboarding tasks.

Access provisioning and license assignment

Hardware ordering and asset tracking

Onboarding and offboarding automation

Request Automation Workflows

End-to-End Provisioning & Approvals

Automate complete request workflows for access provisioning (file shares, applications, systems), software license assignment, hardware ordering, mobile device setup, conference room tech booking, and onboarding/offboarding tasks.

Access provisioning and license assignment

Hardware ordering and asset tracking

Onboarding and offboarding automation

Request Automation Workflows

End-to-End Provisioning & Approvals

Automate complete request workflows for access provisioning (file shares, applications, systems), software license assignment, hardware ordering, mobile device setup, conference room tech booking, and onboarding/offboarding tasks.

Access provisioning and license assignment

Hardware ordering and asset tracking

Onboarding and offboarding automation

Self-Service Employee Actions

Instant Fulfillment Without Tickets

Enable self-service for routine requests including shared drive access, distribution list subscriptions, printer installations, VPN setup, software downloads, and knowledge base searches, deflecting up to 70% of IT tickets.

Shared drive and application access requests

Software downloads and license provisioning

Printer setup and VPN configuration guides

Self-Service Employee Actions

Instant Fulfillment Without Tickets

Enable self-service for routine requests including shared drive access, distribution list subscriptions, printer installations, VPN setup, software downloads, and knowledge base searches, deflecting up to 70% of IT tickets.

Shared drive and application access requests

Software downloads and license provisioning

Printer setup and VPN configuration guides

Self-Service Employee Actions

Instant Fulfillment Without Tickets

Enable self-service for routine requests including shared drive access, distribution list subscriptions, printer installations, VPN setup, software downloads, and knowledge base searches, deflecting up to 70% of IT tickets.

Shared drive and application access requests

Software downloads and license provisioning

Printer setup and VPN configuration guides

HRIS & Asset Integration

Train on Employee Data & IT Assets

Connect to HR systems (Workday, BambooHR), Active Directory, asset management platforms, software license databases, and approval workflows to validate entitlements, check inventory, and automate provisioning based on role, department, and manager approval.

HR data and organizational structure

Asset inventory and license availability

Approval workflows and entitlement rules

HRIS & Asset Integration

Train on Employee Data & IT Assets

Connect to HR systems (Workday, BambooHR), Active Directory, asset management platforms, software license databases, and approval workflows to validate entitlements, check inventory, and automate provisioning based on role, department, and manager approval.

HR data and organizational structure

Asset inventory and license availability

Approval workflows and entitlement rules

HRIS & Asset Integration

Train on Employee Data & IT Assets

Connect to HR systems (Workday, BambooHR), Active Directory, asset management platforms, software license databases, and approval workflows to validate entitlements, check inventory, and automate provisioning based on role, department, and manager approval.

HR data and organizational structure

Asset inventory and license availability

Approval workflows and entitlement rules

5-minute set up with our native integration

Automate Internal IT Requests in 5 Minutes

Start for Free

Start for Free

Start for Free

1

Create your AI chatbot – Pick the perfect AI model fit for your support needs.

2

Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.

3

Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.

4

Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.

Request Fulfillment Analytics

Track Speed & Popular Services

Built-in analytics show average fulfillment time, most requested services, approval bottlenecks, self-service adoption rates, and cost per request to optimize internal IT operations and identify automation opportunities.

Average fulfillment time by request type

Most popular services and seasonal peaks

Approval delays and fulfillment bottlenecks

Request Fulfillment Analytics

Track Speed & Popular Services

Built-in analytics show average fulfillment time, most requested services, approval bottlenecks, self-service adoption rates, and cost per request to optimize internal IT operations and identify automation opportunities.

Average fulfillment time by request type

Most popular services and seasonal peaks

Approval delays and fulfillment bottlenecks

Request Fulfillment Analytics

Track Speed & Popular Services

Built-in analytics show average fulfillment time, most requested services, approval bottlenecks, self-service adoption rates, and cost per request to optimize internal IT operations and identify automation opportunities.

Average fulfillment time by request type

Most popular services and seasonal peaks

Approval delays and fulfillment bottlenecks

IT Manager Escalation

Route Non-Standard Requests for Review

Escalate custom configurations, security-sensitive access, budget-exceeding hardware orders, or policy exceptions to IT managers with full context including employee justification, manager pre-approval, and preliminary eligibility assessment.

Custom configurations or non-standard requests

Security-sensitive or elevated access requests

High-cost orders exceeding approval thresholds

IT Manager Escalation

Route Non-Standard Requests for Review

Escalate custom configurations, security-sensitive access, budget-exceeding hardware orders, or policy exceptions to IT managers with full context including employee justification, manager pre-approval, and preliminary eligibility assessment.

Custom configurations or non-standard requests

Security-sensitive or elevated access requests

High-cost orders exceeding approval thresholds

IT Manager Escalation

Route Non-Standard Requests for Review

Escalate custom configurations, security-sensitive access, budget-exceeding hardware orders, or policy exceptions to IT managers with full context including employee justification, manager pre-approval, and preliminary eligibility assessment.

Custom configurations or non-standard requests

Security-sensitive or elevated access requests

High-cost orders exceeding approval thresholds

40+ Languages

Starts at $0.02/message

Available 24/7

Start Free Trial

Start for Free

Start for Free

Start for Free

View Demo

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14-day free trial. No credit card required

Testimonials

Businesses with successful customer service start

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Industry Grade Compliance

Wonderchat is GDPR compliant and AICPA SOC 2 Certified.

FAQ

How does the AI chatbot automate internal IT requests?

Wonderchat guides employees through request intake, validates entitlements based on HR data (department, role, manager), routes approvals through appropriate workflows, and triggers automated provisioning where possible. For example, "Access to finance shared drive" checks if the employee is in finance, gets manager approval, and provisions access via Active Directory integration.

Can the chatbot handle access provisioning automatically?

Yes, for standard access requests (shared drives, distribution lists, common applications), Wonderchat validates eligibility, routes manager approval, and provisions access automatically via Active Directory, Azure AD, or identity management integrations. Employees receive access within minutes instead of days, with full audit trails for compliance.

Does the AI integrate with HR systems for employee validation?

Absolutely. Wonderchat connects to Workday, BambooHR, or HRIS platforms to validate employee status, department, role, manager, and entitlements. This ensures only eligible employees receive access, licenses are assigned based on role-based policies, and offboarding requests trigger automatic access revocation for terminated employees.

How does the chatbot track hardware orders and asset inventory?

Wonderchat integrates with asset management systems to check equipment inventory, availability, and lead times. When employees order monitors, laptops, or peripherals, the AI checks stock, routes budget approvals if needed, creates procurement requests, and tracks shipment status. Employees receive updates at each step: ordered → shipped → delivered.

Can the AI streamline onboarding and offboarding IT tasks?

Yes, Wonderchat automates IT onboarding by provisioning accounts, assigning licenses, ordering equipment, setting up access, and scheduling training based on new hire role and department. For offboarding, it triggers access revocation, license deallocation, equipment return reminders, and exit interview IT checklists to ensure secure, complete employee exits.

What happens when requests require custom configuration or security review?

Non-standard requests—custom software configurations, elevated access requiring security approval, expensive hardware exceeding budget limits—are escalated to IT managers with full context including employee business justification, manager pre-approval status, and preliminary risk assessment. This accelerates manual review while maintaining security controls.

FAQ

How does the AI chatbot automate internal IT requests?

Wonderchat guides employees through request intake, validates entitlements based on HR data (department, role, manager), routes approvals through appropriate workflows, and triggers automated provisioning where possible. For example, "Access to finance shared drive" checks if the employee is in finance, gets manager approval, and provisions access via Active Directory integration.

Can the chatbot handle access provisioning automatically?

Yes, for standard access requests (shared drives, distribution lists, common applications), Wonderchat validates eligibility, routes manager approval, and provisions access automatically via Active Directory, Azure AD, or identity management integrations. Employees receive access within minutes instead of days, with full audit trails for compliance.

Does the AI integrate with HR systems for employee validation?

Absolutely. Wonderchat connects to Workday, BambooHR, or HRIS platforms to validate employee status, department, role, manager, and entitlements. This ensures only eligible employees receive access, licenses are assigned based on role-based policies, and offboarding requests trigger automatic access revocation for terminated employees.

How does the chatbot track hardware orders and asset inventory?

Wonderchat integrates with asset management systems to check equipment inventory, availability, and lead times. When employees order monitors, laptops, or peripherals, the AI checks stock, routes budget approvals if needed, creates procurement requests, and tracks shipment status. Employees receive updates at each step: ordered → shipped → delivered.

Can the AI streamline onboarding and offboarding IT tasks?

Yes, Wonderchat automates IT onboarding by provisioning accounts, assigning licenses, ordering equipment, setting up access, and scheduling training based on new hire role and department. For offboarding, it triggers access revocation, license deallocation, equipment return reminders, and exit interview IT checklists to ensure secure, complete employee exits.

What happens when requests require custom configuration or security review?

Non-standard requests—custom software configurations, elevated access requiring security approval, expensive hardware exceeding budget limits—are escalated to IT managers with full context including employee business justification, manager pre-approval status, and preliminary risk assessment. This accelerates manual review while maintaining security controls.

FAQ

How does the AI chatbot automate internal IT requests?

Wonderchat guides employees through request intake, validates entitlements based on HR data (department, role, manager), routes approvals through appropriate workflows, and triggers automated provisioning where possible. For example, "Access to finance shared drive" checks if the employee is in finance, gets manager approval, and provisions access via Active Directory integration.

Can the chatbot handle access provisioning automatically?

Yes, for standard access requests (shared drives, distribution lists, common applications), Wonderchat validates eligibility, routes manager approval, and provisions access automatically via Active Directory, Azure AD, or identity management integrations. Employees receive access within minutes instead of days, with full audit trails for compliance.

Does the AI integrate with HR systems for employee validation?

Absolutely. Wonderchat connects to Workday, BambooHR, or HRIS platforms to validate employee status, department, role, manager, and entitlements. This ensures only eligible employees receive access, licenses are assigned based on role-based policies, and offboarding requests trigger automatic access revocation for terminated employees.

How does the chatbot track hardware orders and asset inventory?

Wonderchat integrates with asset management systems to check equipment inventory, availability, and lead times. When employees order monitors, laptops, or peripherals, the AI checks stock, routes budget approvals if needed, creates procurement requests, and tracks shipment status. Employees receive updates at each step: ordered → shipped → delivered.

Can the AI streamline onboarding and offboarding IT tasks?

Yes, Wonderchat automates IT onboarding by provisioning accounts, assigning licenses, ordering equipment, setting up access, and scheduling training based on new hire role and department. For offboarding, it triggers access revocation, license deallocation, equipment return reminders, and exit interview IT checklists to ensure secure, complete employee exits.

What happens when requests require custom configuration or security review?

Non-standard requests—custom software configurations, elevated access requiring security approval, expensive hardware exceeding budget limits—are escalated to IT managers with full context including employee business justification, manager pre-approval status, and preliminary risk assessment. This accelerates manual review while maintaining security controls.

40+ Languages

Starts at $0.02/message

Available 24/7

Start Free Trial

Start for Free

Start for Free

Start for Free

View Demo

View Demo

View Demo

14-day free trial. No credit card required

The platform to build AI agents that feel human

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Site

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© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

Product

Pricing

Customers

Security Portal

Changelog

Roadmap

Resources

Blog

Documentation

Affiliates

Careers

Tools

Features

Legal

Terms of Service

Privacy Policy

Cookie Policy

Usage Policy

GDPR

Site

Back to Top

© 2025 Wonderchat Private Limited

The platform to build AI agents that feel human

Product

Pricing

Customers

Security Portal

Changelog

Roadmap

Resources

Blog

Documentation

Affiliates

Careers

Tools

Features

Legal

Terms of Service

Privacy Policy

Cookie Policy

Usage Policy

GDPR

Site

Back to Top

© 2025 Wonderchat Private Limited