Live Chat Analytics for Growth-Driven Results
Transform your customer conversations with Wonderchat's comprehensive live chat analytics. Track both AI and human interactions to identify knowledge gaps, optimize lead qualification, and significantly boost conversion rates.
Trusted by businesses worldwide
Unleash the Power of Chat Analytics
Today's support and marketing teams are drowning in chat data but starving for actionable insights. Wonderchat bridges this gap by providing deep analytics on both AI chatbot and human agent interactions. Our analytics platform goes beyond basic metrics to deliver source-attributed information on user behavior, content gaps, and conversation effectiveness. This empowers you to continuously refine your knowledge base, optimize agent workflows, and drive meaningful business outcomes. With Wonderchat's live chat analytics, you'll transform fragmented conversation data into a unified intelligence center that informs strategy across departments—from support to sales to marketing.
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Easy 5 minute set-up
How Wonderchat Works
Comprehensive Conversation Intelligence
Built-in Analytics Dashboard
Gain a complete overview of all chat interactions—AI and human—with actionable metrics on engagement, resolution rates, and knowledge gaps. Identify trends and optimization opportunities to continuously improve performance.
User behavior patterns
Content gap analysis
Resolution rate metrics
Comprehensive Conversation Intelligence
Built-in Analytics Dashboard
Gain a complete overview of all chat interactions—AI and human—with actionable metrics on engagement, resolution rates, and knowledge gaps. Identify trends and optimization opportunities to continuously improve performance.
User behavior patterns
Content gap analysis
Resolution rate metrics
Comprehensive Conversation Intelligence
Built-in Analytics Dashboard
Gain a complete overview of all chat interactions—AI and human—with actionable metrics on engagement, resolution rates, and knowledge gaps. Identify trends and optimization opportunities to continuously improve performance.
User behavior patterns
Content gap analysis
Resolution rate metrics
Conversion Tracking
Measure Lead Generation Performance
Track the complete journey from initial chat engagement to qualified lead. Analyze which conversation paths drive the highest booking rates and optimize your qualification sequences for maximum conversion.
Conversion path analysis
Lead quality metrics
CRM integration insights
Conversion Tracking
Measure Lead Generation Performance
Track the complete journey from initial chat engagement to qualified lead. Analyze which conversation paths drive the highest booking rates and optimize your qualification sequences for maximum conversion.
Conversion path analysis
Lead quality metrics
CRM integration insights
Conversion Tracking
Measure Lead Generation Performance
Track the complete journey from initial chat engagement to qualified lead. Analyze which conversation paths drive the highest booking rates and optimize your qualification sequences for maximum conversion.
Conversion path analysis
Lead quality metrics
CRM integration insights
Support Efficiency Metrics
Optimize FAQ Deflection Rates
Quantify how effectively your AI handles common questions with precision analytics on deflection rates and accuracy. Identify opportunities to improve AI training and reduce the burden on human agents.
Deflection success rates
Answer accuracy tracking
Support cost savings
Support Efficiency Metrics
Optimize FAQ Deflection Rates
Quantify how effectively your AI handles common questions with precision analytics on deflection rates and accuracy. Identify opportunities to improve AI training and reduce the burden on human agents.
Deflection success rates
Answer accuracy tracking
Support cost savings
Support Efficiency Metrics
Optimize FAQ Deflection Rates
Quantify how effectively your AI handles common questions with precision analytics on deflection rates and accuracy. Identify opportunities to improve AI training and reduce the burden on human agents.
Deflection success rates
Answer accuracy tracking
Support cost savings
5-minute set up with our native integration
Set Up Actionable Chat Analytics in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
AI Performance Optimization
Track AI Learning & Improvements
Monitor how your AI chatbot learns from corrections and user interactions over time. Analyze accuracy improvements and identify areas where additional training can enhance response quality.
Response accuracy trends
Knowledge gap identification
Training effectiveness metrics
AI Performance Optimization
Track AI Learning & Improvements
Monitor how your AI chatbot learns from corrections and user interactions over time. Analyze accuracy improvements and identify areas where additional training can enhance response quality.
Response accuracy trends
Knowledge gap identification
Training effectiveness metrics
AI Performance Optimization
Track AI Learning & Improvements
Monitor how your AI chatbot learns from corrections and user interactions over time. Analyze accuracy improvements and identify areas where additional training can enhance response quality.
Response accuracy trends
Knowledge gap identification
Training effectiveness metrics
Conversation Flow Analytics
Optimize Multi-Step Interactions
Analyze the performance of complex conversation workflows with detailed funnel analytics. Identify drop-off points and optimize each step to maximize completion rates for lead qualification and support processes.
Workflow completion rates
Abandonment point analysis
Conversion optimization insights
Conversation Flow Analytics
Optimize Multi-Step Interactions
Analyze the performance of complex conversation workflows with detailed funnel analytics. Identify drop-off points and optimize each step to maximize completion rates for lead qualification and support processes.
Workflow completion rates
Abandonment point analysis
Conversion optimization insights
Conversation Flow Analytics
Optimize Multi-Step Interactions
Analyze the performance of complex conversation workflows with detailed funnel analytics. Identify drop-off points and optimize each step to maximize completion rates for lead qualification and support processes.
Workflow completion rates
Abandonment point analysis
Conversion optimization insights
40+ Languages
Starts at $0.02/message
Available 24/7
Get Actionable Chat Analytics Today
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
What metrics does Wonderchat's live chat analytics track?
Wonderchat's analytics dashboard tracks comprehensive metrics for both AI chatbot and human agent interactions, including: - Chat volume, duration, and peak times - AI response accuracy and knowledge gap identification - Resolution rates and handover frequency - User satisfaction and engagement levels - Lead capture performance and conversion rates - Content effectiveness and frequently asked questions All metrics are presented in an actionable dashboard that helps you continuously optimize your chat strategy and knowledge base.
How can live chat analytics improve my conversion rates?
Wonderchat's analytics provide clear visibility into your customer journey, helping improve conversions by: - Identifying where potential customers drop off in qualification sequences - Highlighting which chat topics most frequently lead to successful conversions - Revealing knowledge gaps that prevent effective lead qualification - Showing which AI responses and workflows generate the most meetings booked - Providing insights to optimize conversation paths and reduce friction points By understanding these patterns, you can refine your chatbot's responses and workflows to better qualify leads and increase conversion rates.
Can I track both AI chatbot and human agent performance?
Yes, Wonderchat provides unified analytics across both AI and human interactions. You can track the full customer journey, including handovers from AI to human agents. This gives you valuable insights into: - Which types of queries the AI handles effectively vs. which require human intervention - How human agents resolve issues that the AI couldn't handle - Opportunities to train your AI on frequently escalated topics - Combined performance metrics for your entire support operation This holistic view enables continuous improvement of both AI and human support strategies.
How does Wonderchat identify knowledge gaps in my chatbot?
Wonderchat's analytics engine identifies knowledge gaps through several methods: - Tracking unanswered or incorrectly answered questions - Analyzing patterns in human agent handovers - Monitoring manual corrections made to AI responses - Identifying frequently asked questions without strong AI confidence scores - Highlighting search queries that don't match existing content These insights allow you to continuously improve your knowledge base and AI training, ensuring your chatbot becomes increasingly effective over time.
Can I integrate Wonderchat's analytics with my existing CRM or helpdesk?
Yes, Wonderchat offers seamless integration with popular CRM and helpdesk systems including HubSpot, Zendesk, Freshdesk, and more. These integrations allow you to: - Connect chat interaction data with customer records - Track the full customer journey from chat to closed deal - Measure chat-influenced conversions and revenue - Create unified reporting across all customer touchpoints Wonderchat also provides a REST API for custom integrations with your existing analytics tools and business intelligence platforms.
How often is analytics data updated in Wonderchat?
Wonderchat's analytics dashboard updates in real-time for most metrics, giving you immediate visibility into chat performance. Historical data is preserved for trend analysis, allowing you to measure improvements over time and track the impact of changes to your chat strategy. You can also schedule automated reports to be delivered to key stakeholders on daily, weekly, or monthly intervals, ensuring everyone has access to the latest performance insights.
FAQ
What metrics does Wonderchat's live chat analytics track?
Wonderchat's analytics dashboard tracks comprehensive metrics for both AI chatbot and human agent interactions, including: - Chat volume, duration, and peak times - AI response accuracy and knowledge gap identification - Resolution rates and handover frequency - User satisfaction and engagement levels - Lead capture performance and conversion rates - Content effectiveness and frequently asked questions All metrics are presented in an actionable dashboard that helps you continuously optimize your chat strategy and knowledge base.
How can live chat analytics improve my conversion rates?
Wonderchat's analytics provide clear visibility into your customer journey, helping improve conversions by: - Identifying where potential customers drop off in qualification sequences - Highlighting which chat topics most frequently lead to successful conversions - Revealing knowledge gaps that prevent effective lead qualification - Showing which AI responses and workflows generate the most meetings booked - Providing insights to optimize conversation paths and reduce friction points By understanding these patterns, you can refine your chatbot's responses and workflows to better qualify leads and increase conversion rates.
Can I track both AI chatbot and human agent performance?
Yes, Wonderchat provides unified analytics across both AI and human interactions. You can track the full customer journey, including handovers from AI to human agents. This gives you valuable insights into: - Which types of queries the AI handles effectively vs. which require human intervention - How human agents resolve issues that the AI couldn't handle - Opportunities to train your AI on frequently escalated topics - Combined performance metrics for your entire support operation This holistic view enables continuous improvement of both AI and human support strategies.
How does Wonderchat identify knowledge gaps in my chatbot?
Wonderchat's analytics engine identifies knowledge gaps through several methods: - Tracking unanswered or incorrectly answered questions - Analyzing patterns in human agent handovers - Monitoring manual corrections made to AI responses - Identifying frequently asked questions without strong AI confidence scores - Highlighting search queries that don't match existing content These insights allow you to continuously improve your knowledge base and AI training, ensuring your chatbot becomes increasingly effective over time.
Can I integrate Wonderchat's analytics with my existing CRM or helpdesk?
Yes, Wonderchat offers seamless integration with popular CRM and helpdesk systems including HubSpot, Zendesk, Freshdesk, and more. These integrations allow you to: - Connect chat interaction data with customer records - Track the full customer journey from chat to closed deal - Measure chat-influenced conversions and revenue - Create unified reporting across all customer touchpoints Wonderchat also provides a REST API for custom integrations with your existing analytics tools and business intelligence platforms.
How often is analytics data updated in Wonderchat?
Wonderchat's analytics dashboard updates in real-time for most metrics, giving you immediate visibility into chat performance. Historical data is preserved for trend analysis, allowing you to measure improvements over time and track the impact of changes to your chat strategy. You can also schedule automated reports to be delivered to key stakeholders on daily, weekly, or monthly intervals, ensuring everyone has access to the latest performance insights.
FAQ
What metrics does Wonderchat's live chat analytics track?
Wonderchat's analytics dashboard tracks comprehensive metrics for both AI chatbot and human agent interactions, including: - Chat volume, duration, and peak times - AI response accuracy and knowledge gap identification - Resolution rates and handover frequency - User satisfaction and engagement levels - Lead capture performance and conversion rates - Content effectiveness and frequently asked questions All metrics are presented in an actionable dashboard that helps you continuously optimize your chat strategy and knowledge base.
How can live chat analytics improve my conversion rates?
Wonderchat's analytics provide clear visibility into your customer journey, helping improve conversions by: - Identifying where potential customers drop off in qualification sequences - Highlighting which chat topics most frequently lead to successful conversions - Revealing knowledge gaps that prevent effective lead qualification - Showing which AI responses and workflows generate the most meetings booked - Providing insights to optimize conversation paths and reduce friction points By understanding these patterns, you can refine your chatbot's responses and workflows to better qualify leads and increase conversion rates.
Can I track both AI chatbot and human agent performance?
Yes, Wonderchat provides unified analytics across both AI and human interactions. You can track the full customer journey, including handovers from AI to human agents. This gives you valuable insights into: - Which types of queries the AI handles effectively vs. which require human intervention - How human agents resolve issues that the AI couldn't handle - Opportunities to train your AI on frequently escalated topics - Combined performance metrics for your entire support operation This holistic view enables continuous improvement of both AI and human support strategies.
How does Wonderchat identify knowledge gaps in my chatbot?
Wonderchat's analytics engine identifies knowledge gaps through several methods: - Tracking unanswered or incorrectly answered questions - Analyzing patterns in human agent handovers - Monitoring manual corrections made to AI responses - Identifying frequently asked questions without strong AI confidence scores - Highlighting search queries that don't match existing content These insights allow you to continuously improve your knowledge base and AI training, ensuring your chatbot becomes increasingly effective over time.
Can I integrate Wonderchat's analytics with my existing CRM or helpdesk?
Yes, Wonderchat offers seamless integration with popular CRM and helpdesk systems including HubSpot, Zendesk, Freshdesk, and more. These integrations allow you to: - Connect chat interaction data with customer records - Track the full customer journey from chat to closed deal - Measure chat-influenced conversions and revenue - Create unified reporting across all customer touchpoints Wonderchat also provides a REST API for custom integrations with your existing analytics tools and business intelligence platforms.
How often is analytics data updated in Wonderchat?
Wonderchat's analytics dashboard updates in real-time for most metrics, giving you immediate visibility into chat performance. Historical data is preserved for trend analysis, allowing you to measure improvements over time and track the impact of changes to your chat strategy. You can also schedule automated reports to be delivered to key stakeholders on daily, weekly, or monthly intervals, ensuring everyone has access to the latest performance insights.
40+ Languages
Starts at $0.02/message
Available 24/7
Get Actionable Chat Analytics Today
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited